Dunkin'

Reviews

• AB

  Alexis Bothwell

  3 days ago
  1.0
  donuts are stale , not frosted as they should be , just horrible presentation and service all together . this is the second time in the last week i’ve received garbage worthy donuts .
• DB

  Daniela Borrell

  Apr 20, 2026
  1.0
  Today's experience was horrible. The woman who served us was very rude; she had a very unpleasant attitude and handled our food as if it were a piece of trash. It was the 4:00 PM shift.
• TT

  Teresa

  Mar 22, 2026
  1.0
  So unprofessional and bad service! We walked in and the 3 employees were cussing, and saying things that shouldn’t be said in front of customers. We ordered on the kiosk and didn’t receive a receipt. They forgot one of our items, and when we went up to tell them they didn’t believe us. They played dumb and told us that we needed a receipt. The donuts weren’t fresh and our sandwich was burnt. Don’t recommend!
• JT

  Jessica Toelle

  Mar 22, 2026
  1.0
  Never again. I ordered thru app. I got to all of them across Omaha, and order no ice. I have spoken to distric managers..... wht they did violated store policy of Dunkin. I ordered on app med iced coffee no ice. They didnt even fill it 2/3 full. I asked them to finish filling g and they refused. They told me flat out if you dint get ice the cup will no be full. I told them I have spoken tk district manager and that is NOT store policy fill it. They refused. So I got home before I even put a straw in it because I wanted to take a picture as proof. It has no flavors and no liquid sugar as I ordered it and sticker on the side. I a. So tired of employees taking it upon theirs elves to save the company money. My $5 coffee is the only splurge I have and you ruined it.
• MB

  Molly Battiato

  Mar 19, 2026
  1.0
  I go to dunkin often and this morning my Dunkin latte was terrible. It had a burnt nutty taste to it and so I returned to the drive thru (no other cars in line) and just let them know my drink was off and asked if I could get a remake. The response was a rude “well it’s premade” I asked if they could swap it for a similar drink and I hear what I assume a manager in the back rudely yell “only if it’s the same price” then they just told me to pull up to the window where they are all giving me a dirty look. I give them my old coffee and they give me the same drink. Everyone was so crazy rude. I will definitely start going back to Starbucks and the local shops in town. Grow up and learn some customer service

Frequently Asked Questions About Dunkin'