Customers reported inconsistent service, with some praising friendly staff while others experienced rudeness and poor communication.
Speed of Service
Many reviews highlighted slow service, particularly in the drive-thru and delivery, contradicting the brand's 'freaky fast' promise.
Order Accuracy
Numerous customers noted issues with incorrect orders, including missing items and wrong modifications.
Food Quality
While some customers enjoyed the sandwiches, others complained about stale bread and overall food quality.
TT
TRIBBEV
Jan 2, 2026
2.0
How do you have a store with no money in it to make change ? And your staff dosend even make an effort to check all the registers. And on top of that cant get the order right... for how much yall charge you should have much better trained employees
JE
Josh E.
Nov 12, 2025
5.0
Made my sandwich in under a minute!
JS
Joe S.
Sep 4, 2025
1.0
Extremely rude order taker at the drive through.
AI
all iowa
Aug 13, 2025
1.0
A lot of our employees regularly order from this Jimmy John’s location. Recently, however, it took 1.5 hours for our order to arrive. One of our coworkers jokingly commented “not so freaky fast today?” to the delivery driver, Shane. Should she have done this? Obviously not. However, it was said in a very joking way. In fact, prior to this, our interactions with him from previous deliveries were great.
In response, he left our business a negative review. After clicking on his profile, we noticed this is a recurring pattern—he has left similar reviews for other businesses. I spoke with another business owner who received a bad review from him, and they confirmed their only interaction with Shane was delivering food; there was no other business-related contact.
We called the location, and the person who answered confirmed it was his profile but said they cannot control if he chooses to leave reviews. While I understand they can’t control his personal actions, I’m willing to guess this was done on company time. Does this mean this Jimmy John’s location is fine with an employee posting negative reviews about their customers?
As a result, our company policy is to no longer order JJ as the same person owns all of them in central Iowa.
BW
Breanna Weiland
Jan 4, 2022
5.0
Great service. Understandable for having to wait a little bit as they are understaffed most of the time. To those who say they have to wait awhile, it makes sense since there’s only 2-3 people in there most of the time.