Dairy Queen Grill & Chill

3.3
263 reviews
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Business Details

1100 N 2nd St, Cherokee, IA
51012-1213, United States
(712) 225-5478
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
1100 N 2nd St, Cherokee, IA
51012-1213, United States

Hours

Reviews

3.3
263 reviews
5 stars
89
4 stars
52
3 stars
38
2 stars
20
1 star
64

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted unsanitary conditions, including dirty restrooms and messy dining areas.

Service Quality

Customers frequently reported poor service, including rude employees, long wait times, and incorrect orders.

Food Quality

Several reviews mentioned cold or poorly prepared food, with complaints about incorrect orders and lack of ingredients.

Staff Behavior

Many customers noted unprofessional behavior from staff, including gossiping and lack of training.

Management Issues

Reviews indicated a lack of effective management and leadership, contributing to ongoing service and cleanliness problems.
  • DD
    Deadeye
    Nov 2, 2025
    1.0
    I should’ve read the reviews before stopping here & wasting my time. We stopped here just for some ice cream on 11/1/2025 at approx 8:35pm, almost 30 minutes before their fake closing time. The doors were locked, but I could see 2 staff inside & one of them saw us at the door. Figuring maybe it’s drive-thru only after a certain time, even though no sign said that, we went to the drive-thru. We waited & waited & waited, but no one took our order. We made one last ditch effort & drove up to the drive-thru window. Again, we were completely ignored & it appeared that the staff were now hiding in back waiting for us to leave. Based on other reviews & our terrible experience, we will never stop here again & I’d suggest you ignore this garbage dump too.
  • TE
    Thomas Erickson
    Oct 8, 2025
    1.0
    Would never consider Eating here!
  • AM
    Andrew Meyer
    Sep 27, 2025
    1.0
    Worst experience ever. They locked the doors behind us because there was 3 inexperienced people working that didn't know how to run register and barely knew how to make anything. Some sort.of manager showed up to tell them what to do & then left cuz she wasn't suppose to be working & kids in car...... Worst experience & terrible product. Along with taking 30 mins to serve 8 people ice cream!
  • MO
    MaryCarol Owens
    Aug 9, 2025
    1.0
    I haven’t been to this Dairy Queen for awhile last time I was here I order hamburger fries and a coke I got sick. This time I came in thru drive and I ordered a medium ice cream cone dipped in chocolate. The chocolate was thin, but I got sick again driving 40 miles from this Dairy Queen in Cherokee to my house. I won’t be back. The place is dirty and disgusting.
  • AA
    Abby
    Jul 27, 2025
    1.0
    There is no way this place could pass a health inspection in the state it’s in right now. It is so disgusting behind the counters, it looks like nothing has been cleaned or wiped up in months. The staff is a bunch of teens who mess around instead of helping customers, I had even overheard one of them saying they were purposely ignoring drive up customers. Tables and floors are sticky and gross. One word to describe this place- YUCK!
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Frequently Asked Questions About Dairy Queen Grill & Chill

What are the operating hours of Dairy Queen Grill & Chill in Cherokee, IA?

Dairy Queen Grill & Chill is open daily from 11:00 AM to 9:00 PM.

What type of food and treats does Dairy Queen Grill & Chill offer?

They specialize in soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, chicken strip baskets, and DQ cakes.