Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.4
1,190 reviews
5 stars
387
4 stars
290
3 stars
191
2 stars
92
1 star
230
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, including rudeness and lack of attention from staff.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders and missing items.
Food Quality
Several customers complained about cold or poorly prepared food, including raw chicken and overcooked fries.
Wait Times
Long wait times in both drive-thru and dine-in were frequently mentioned, with some customers waiting over 20 minutes.
Staff Attitude
Mixed feedback on staff demeanor; while some praised friendly employees, many noted unprofessional behavior and lack of urgency.
- SESarah EhlersNov 9, 20251.0This place should not be in business any longer. They have always had the absolute worst service…So much so that we decided not to visit this location anymore. We did visit once a few months ago & it seemed that things had gotten a bit better. So today we decided to try it again. We sat for over 5 minutes while the car in front us ordered. When we pulled up to order, there was no greeting so I politely said hello. The woman proceeded to tell me that they weren’t taking orders today because there was a line. Are you kidding me?!?! We left & went to a different Wendy’s across town, who took our order & served us quickly, efficiently, & kindly. And guess what…When we passed back by this particular Wendy’s, they were serving cars in the drive through…Looks like they were taking orders after all! I have worked in fast food & customer service for many years. I know the proper protocols, and sadly, this isn’t it. If this Wendy’s continues to employ incompetent workers who can’t handle greeting customers, taking orders, & handing food out of a window, they will be closed before they know it. Sadly, our family will no longer be customers of the Collins Road Wendy’s. Do better!
- HWHalo WoodsNov 6, 20251.0Either the bun is not warmed up and today the meat is not cooked all the way thru😭 I never want to see undone meat when I take a bite out of my sandwich 💔 Wendys quality has really fallen off over the years and I grew up loving Wendys smh if Dear Corporate, This is unacceptable and I am deeply disappointed in my meal today. I don’t have time to go back and get the sandwich made correctly, but I won’t be visiting this location again.
- JSJolene SpoonerOct 25, 20251.0I love the food I just wish the service was better. I went there this morning to get breakfast. No, one was there. I went there just now for a late lunch and I waited 10 minutes in the drive through and no progress. So I left without food, terrible, terrible service. At the Collins road, Wendy's in Cedar Rapids
- SSSuzanneOct 13, 20251.0Asked for a Chocolate frosty fusion and got plain frosty. Mentioned the mistake to the lady that took our order, who we previously commented on being so upbeat and happy to be at work. She said I didnt say it clearly and didnt hear me say that I wanted a frosty ffusion. She kept arguing and then proceeds to fix the order. She tells me to learn to read. When it clearly shows on the picture there is a chocolate swirl which is a fusion. If there is more to the fusion then kindly ask what option I want rather than be disrespectful. Great job on the baked potatoes!!
- JMJessica MathewsOct 1, 20251.0After paying and getting our ice cream I realized I was Charged the wrong size on 4 frosties then they conveniently couldn’t figure out how to charge me appropriately.
Frequently Asked Questions About Wendy's
Is Collins Road Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Cedar Rapids, IA?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Cedar Rapids, IA into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (319) 373-4188.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Collins Road Wendy’s serve breakfast?
Yes, this Wendy’s location in Cedar Rapids, IA serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
Is the Wendy's restaurant at 190 Collins Road, Cedar Rapids currently open?
Yes, Wendy's at 190 Collins Road, Cedar Rapids, IA is open and committed to serving quality food every day.
What are the operating hours for the Wendy's drive-thru at this location?
The drive-thru is open Monday through Saturday from 9 AM to midnight, and Sunday from 9 AM to 11 PM.
Does this Wendy's location offer breakfast options?
Yes, breakfast is served with options like breakfast combos, croissant, biscuit and classic sandwiches, coffee, and sides.
How can I order Wendy's food online or via app?
You can order online at https://order.wendys.com or through the Wendy's mobile app available on the Apple App Store.
What payment methods are accepted at this Wendy's?
This Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa.
Does this Wendy's have dine-in and drive-thru services?
Yes, the location offers dine-in, drive-thru, delivery, and takeout services but does not have curbside pickup.
Where can I find nutrition and allergen information for Wendy's menu items?
Nutrition and allergen information is available on Wendy's online menu website, mobile app, and in-restaurant nutrition posters.
What nearby places can I visit around Wendy's at 190 Collins Road?
Nearby, you can visit Shoe Carnival for shoes and fashion, Kmart for electronics, and Hobby Lobby for arts and crafts supplies.
Are there nearby entertainment options close to this Wendy's?
Yes, nearby entertainment includes arcades like Chuck E. Cheese's, The Playstation, Play Station, and The Fun Station - Cedar Rapids park and arcade.
How can nearby stores and services complement my visit to Wendy's at Collins Road?
After your meal at Wendy's, you can shop for home goods at HomeGoods, rent furniture at Rent-A-Center, or get a haircut at Great Clips or Follicles By Ron Lindeman nearby.