Subway

4.1
320 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Cedar Rapids Subway® Restaurant at 5350 Council St NE brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
5350 Council St NE, Cedar Rapids, IA
52402, United States

Hours

Reviews

4.1
320 reviews
5 stars
176
4 stars
74
3 stars
24
2 stars
12
1 star
34

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, leading to negative experiences.

Food Quality

Inconsistent food quality was noted, with complaints about portion sizes and freshness.

Cleanliness

Several reviews mentioned cleanliness issues, including dirty dining areas and unsanitary practices.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for their friendly and attentive service.

Management Issues

Customers expressed dissatisfaction with management changes and lack of responsiveness to complaints.
  • TW
    T Weber
    Nov 13, 2025
    5.0
    Ordered online with a discount code for my wife and myself. My wife wanted her birthday cookie and the young man couldn’t figure out how to get it. The lady said she could ring it up and then we just scan our app. Worked perfectly. Both employees were very pleasant. Store was clean and service was excellent. Nice to see the lady who I’m assuming was the manager. Be willing to get my wife her birthday cookie. She was that excited over her cookie.
  • HC
    Hannah Clark
    Oct 3, 2025
    1.0
    Very rude employees, won’t be going back.
  • SG
    Shelley Gerjets
    Sep 8, 2025
    1.0
    I walked in to order. One worker making a sandwich behind the counter. He said hi and continued working. Another worker came out of the bathroom and went behind the counter and picked up a paper order. I stood there for over a minute. No one said anything more to me. I then walked out. Evidently, online orders take precedent over a live human being wanting a sandwich. Sad state of today’s young workers.
  • NS
    Nancy Smyth
    Aug 26, 2025
    5.0
    WOW is all I can say! This lady came in and was completely rude to the woman working. Swearing at her saying the customer is always right. Apparently, it was about the lettuce. The lady came from the back and put lettuce on top of the other lettuce and she freaked out. The worker was like what’s wrong and she went off and the lady went and got another thing of lettuce and said it’s all from the same box. She acted as if it was poison. The women said she didn’t need to speak to her like that. She went and got new lettuce and asked if she wanted something else. She swore again saying “ she was gonna have her job and she is a customer and they’re always right”. She walked out swearing came back in to throw her garbage from her car out still swearing. I said to the worker- I’m so sorry you had to deal with that. She said she was used to it. I feel so bad for workers who deal with the Karen’s in life.
  • MK
    Mea Kir
    Jun 30, 2025
    5.0
    Lisa and Jorney are great. A lady came in yelling and they handled it very professionally. Lady was using profanity and saying how people shouldn’t be on welfare or Medicaid. Not sure what that had to do with the employees but I was in line with about 6 other people. Lisa apologized to us and gave 10 percent off our sandwich since we had to observe that.

Frequently Asked Questions About Subway

What types of meals does Subway at 5350 Council St NE serve?

Subway serves breakfast, lunch, and dinner at this location.

What are the operating hours for Subway on weekdays?

Subway is open from 8:00 AM to 10:00 PM Monday through Friday.