Buffalo Wild Wings

Reviews

• KF

  Kelsey Fish

  Jan 24, 2026
  2.0
  Went to the website to order a delivery order, kept getting an error. Called the restaurant to see if I could put the order in over the phone, they said yes, but that they couldn't do a delivery order over the phone, fine, I'll pick it up. Asked to order a 20/20 wing bundle and was told that was an online special and couldn't order that over the phone and would not be able to get the discounted price of the bundle. The worker kindly told me he'd get a manager to talk to me. The manager said "we've never heard of that error before" and didn't give any suggestions or help. I told them I would try downloading the app to see if it would work instead. Got off the phone, downloaded the app, same error. Had my friend try on her phone, same thing. Called back, put the order in over the phone -- for the same amount of food, the order over the phone was $100.60, and online/on the app (if it would have worked) would have been $64.97. Arrived to pick up the order, asked the worker (the kind young man I talked to over the phone) if I could at least get a discount, since the difference in price was nearly $40. I showed him the error that kept showing up on their website and app. He asked if I wanted him to get a manager, I said sure, trying to not make the other people behind me wait. The young worker came back and said "sorry, my manager said there is nothing that he can do about it". ........I paid my $100.60 bill, didn't make anyone else behind me wait, took the food and went home. The only reason I gave 2 stars overall instead of 1 is because the young front worker was more professional than the manager. My suggestion for this manager would be: 1. Come talk to the customer/at least provide partial customer service. I was not mad, or going to cause a scene. 2. Offer at least something... Truly, I would have been satisfied with a card for a free appetizer or even $5 off my order, just for recognizing the error was on their end. This is truly a case of a large chain restaurant (who can certainly afford to 'make it right'), providing no training on customer service to their staff. This just gives me another reason to skip chains and go local. The local podunk place (who can probably hardly afford to keep their doors open) will 9 times out of 10 make it right...... UPDATE: The advice you are giving in response to all of the reviews is not helpful. Please go to the website to see that there is no "reach out" at the bottom of the Buffalo Wild Wings FAQ page. Not sure where everyone is supposed to 'reach out' to. Please direct us correctly, or let me know if I am missing something??? (See attached screen shot of the website)
• GG

  Gary Garlinghouse

  Jan 24, 2026
  1.0
  Worst experience ever at a buffalo wild wings. I sat at the bar and wait 10 min just to get started with ordering a beer. At the same time I ordered an order of 10 wings and tatter tots. Sat for 45 min. and still had no food. The entire time it seemed as if the waiter working the bar area, not the one behind the bar but the waiter on the floor could not help but bump the back of my seat everytime he walked behind me. If there was a negative star rating I would definitely put it. I can't say anything about the food due to the lack of not getting it. I canceled all and ended up stabbing out on 1 beer. Buffalo wild wings you can do better. A LOT better!!
• CC

  Carson

  Jan 16, 2026
  5.0
  Thank u too Jonah and the team for providing our pup with her own American burger and fries for her last meal....we have been long time customers of (b dubs). They provided the meal at no charge. It meant a lot....thank u bdubs team....thank u. Our girl is in doggy paradise with a tummy full of the best burger I've ever tried! She loved the burger fries! Sincerely thanks Sam.
• JU

  Jordan Ulmer

  Jan 16, 2026
  1.0
  Awful with communication to people waiting for their to go orders.
• CE

  Chris Edinger

  Jan 8, 2026
  5.0
  The waiter was great to are big group didn't mess up anyone are order and was a great person to deal with

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