Wendy's

3.8
1052 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
115 South Roosevelt, Burlington, IA
52601, United States

Hours

Reviews

3.8
1,052 reviews
5 stars
424
4 stars
274
3 stars
167
2 stars
72
1 star
115

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times in both drive-thru and lobby, often leading to frustration.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, missing items, and wrong food being served.

Food Quality

Feedback on food quality was mixed; while some enjoyed the taste, many complained about cold, old, or improperly prepared items.

Staff Attitude

Several customers noted rude or unprofessional behavior from staff, impacting their overall experience.

Cleanliness

Multiple reviews pointed out unsanitary conditions in the restaurant, including dirty floors and unkempt bathrooms.
  • AP
    Alison Cary Price
    Nov 5, 2025
    4.0
    Order modifications or substitutes seem to be an issue - Specifically, asking for my bacon to be cooked longer caused confusion. Staff had at least a 5-minute conversation, loud enough to be heard throughout the entire restaurant, on whether they could do this this. Food was just fine and clerk was friendly - only issue is concern on training and handling of customer order modifications.
  • BS
    Brenda Smith
    Oct 12, 2025
    5.0
    Order was prompt and correct. Food was perfect.
  • MG
    Malette Glader
    Oct 10, 2025
    1.0
    Low staff, had to wait 5 min to even order, spent $35, $6 burgers were cold, only live 3 blks.
  • KK
    kaynjaydad
    Sep 27, 2025
    5.0
    Very friendly and fast service.
  • MM
    Melissa Martin
    Sep 9, 2025
    1.0
    I think your food sucked tonite. The fries were greasy. The order was all wrong. I had nothin to eat for supper tonite. The service sucked. Went thru drive thru nasty

Frequently Asked Questions About Wendy's

Is South Roosevelt Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.