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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported long wait times, incorrect orders, and rude staff, indicating a significant issue with service quality.
Food Quality
Many reviews mentioned cold, overcooked, or incorrect food items, leading to dissatisfaction with the overall food quality.
Cleanliness
Several customers noted unsanitary conditions, including dirty bathrooms and food preparation areas, raising concerns about hygiene.
Staff Behavior
There were multiple complaints about staff attitudes, including rudeness and unprofessional behavior, which negatively impacted customer experiences.
JB
John Barkalow
Feb 22, 2026
1.0
Drive thru. They were having everyone park as soon as they got to pickup window.
Waited 10+ minutes for 3 cheeseburgers.
The the blue haired girl bringing out the order told that I had parked wrong. And she was very snippy about it. About 6:50 pm Feb 21
LB
Lillian Bird
Feb 21, 2026
1.0
Horrible service every time I come here one of the worst McDonalds I’ve ever been too staff is just walking around while the people are waiting food is cold and usually not what you ordered
GS
Gina Snowden
Feb 6, 2026
4.0
My last experience at McDonald's was fast and efficient. Although while placing our order I asked for a two hamburger meal the drive through attendant didn't realize that it was just a two cheeseburger meal without the cheese. I will still continue to eat their the food is good and they get our orders right most of the time
MM
Mark Mutton
Jan 1, 2026
4.0
Good service although make sure you check your happy meals for Apples. They have forgotten those a few times. But always rectify without question.
CP
Christian Payne
Dec 30, 2025
1.0
Says 24 hours, went through the drive through at 4:15am and they said they aren't taking orders for another 15 minutes. I waited, and 3 other people drove up. One left, other two waited.... Left at 4:50. My order was completely wrong, so I had to go back in. Not sure what the deal was. The cook Amanda giving the manager attitude saying she won't hurry to fix it in a hurry, even though it was rang up correctly... Probably don't say 24 hours if you aren't 24 hours and save people the trouble. Ali was gracious, Amanda was being a jerk.
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