Jimmy John's

4.3
292 reviews

About

Sandwich Restaurant

Location

Jimmy John's
3310 W Agency Rd, Burlington, IA
52601, United States

Hours

Reviews

4.3
292 reviews
5 stars
184
4 stars
63
3 stars
23
2 stars
4
1 star
18

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service are mixed; while many praise the friendly and fast service, there are notable complaints about rude staff and incorrect orders.

Food Quality

The food is generally well-received, with many customers enjoying the sandwiches and sides, though some have reported issues with missing ingredients or inconsistent quality.

Speed of Service

While many customers appreciate the fast service, there are several complaints about slow delivery times and order mix-ups.

Customer Experience

Positive interactions with staff are highlighted, especially acts of kindness, but there are also reports of poor customer service experiences that have led to dissatisfaction.
  • AK
    Amanda Kantzavelos
    Dec 12, 2025
    1.0
    Ordered online and they got order wrong even though it was correct on ticket
  • PF
    Patrick Fee
    Aug 22, 2025
    4.0
    This location is AMAZING! The staff is always helpful and moving quite fast. Thier managers are working as hard as they do! The sandwiches are good, especially the toasted ones ( i got the roast beef and cheddar today), and they are friggin' fast! The sides are a little small, but taste great. Today I got the pesto Bowties pasta... yummy. I got a lunch box which included all that and a raisin cookie and pickle. If you also get the app, you can get specials as well. Today I got 5 dollars off my 20 dollar order... but I had to order thru the app. However, like Domino's, you can order on the app yet pay in cash when you pick it up. Those are the only 2 places I know of that don't require a cc card up front.
  • SE
    Steve Elder
    Dec 30, 2019
    5.0
    Good place for subs.