Dunkin'

3.2
169 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Bettendorf, IA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
3592 Middle Rd, Bettendorf, IA
52722, United States

Hours

Reviews

3.2
169 reviews
5 stars
66
4 stars
14
3 stars
24
2 stars
11
1 star
54

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, including rude staff and mistakes with orders.

Order Accuracy

Frequent complaints about incorrect orders and lack of attention to customer requests.

Food Quality

Mixed reviews on food quality, with some items described as stale or poorly prepared.

Long Wait Times

Numerous reviews highlighted excessively long wait times in the drive-thru and for orders.

Staff Friendliness

While some customers praised friendly staff, many noted a decline in service quality with new hires.
  • TB
    Tyler Bortolazzo
    Jan 2, 2026
    2.0
    Don’t even bother coming here after 11, it’s only one guy working and the coffee tastes terrible I ask for cream and sugar and all I get is black coffee with sugar sitting at the bottom. The food is cold and was probably cooked by the last shift and then sat there. If you go through the drive through you can’t hear him at all because he’s talking so quiet. Been here about 6 times now around 12 with this guy working and everytime it is terrible.
  • SD
    Sam Doe
    Dec 3, 2025
    1.0
    I've visited this location three times now, and each time the service has been subpar. I asked for very simple drinks but ended up getting the wrong thing twice in two visits. The final straw was today. I only come to this location because it's close to my job. I opened the door, not realizing it was intentionally locked, so I pulled a little harder, and the door broke open. I entered and was greeted by an employee with what I personally thought was an annoyed look on their face, as if I had inconvenienced them by coming inside the store in the first place. They told me in a very quiet tone of voice, or perhaps slurring their words, that either the store was closed or the dining room was closed but the drive-thru was still open. Either way, I couldn't tell because I personally could not see a sign that indicated that. If there was, I apologize for my mistake. Look, I understand that stores can be understaffed and that we are human and we make mistakes, but this is ridiculous. 🙄
  • AM
    Anna Martin
    Dec 1, 2025
    1.0
    Says to call about allergens but doesn’t answer the phone. When asked for a refund because they put cheese on my sandwich (dairy allergy) after selecting no cheese they told me to call customer service because they could not issue a refund since it was a mobile order. When I asked for the customer service phone number they responded with “I don’t have it. You have it.” Jesus the manager was also very passive aggressive.
  • NB
    Noah Bedard
    Oct 11, 2025
    1.0
    They continuously mess up orders and show 0 effort/customer service. Used to be a great spot. Seems the new hires don’t care.
  • IE
    Isabella Escobedo
    Sep 12, 2025
    5.0
    Loved their customer service, the accommodated my request without hesitation and my day. Loved this location.

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in Bettendorf, IA?

Dunkin' in Bettendorf is open from 5:00 AM to 4:00 PM Monday through Friday, and from 5:30 AM to 4:00 PM on weekends.

Does Dunkin' in Bettendorf serve breakfast and lunch?

Yes, Dunkin' in Bettendorf serves breakfast, lunch, and brunch options.