Brand Certified
Wendy's
3.6(1190 reviews)
Certified by Wendy's • Feb 22, 2026
Business Details
528 S. Duff Avenue, Ames, IA
50010, United States
Certified by Wendy's • Feb 22, 2026
(515) 232-9369
Certified by Wendy's • Feb 22, 2026
https://locations.wendys.com/united-states/ia/ames/528-s-duff-avenue
Certified by Wendy's • Feb 22, 2026
About
Certified by Wendy's • Feb 22, 2026
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Certified by Wendy's • Feb 22, 2026
Hours
Certified by Wendy's • Feb 22, 2026
Reviews
3.6
1,190 reviews
5 stars
447
4 stars
299
3 stars
148
2 stars
75
1 star
221
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor and rude service, with instances of staff being unhelpful or dismissive.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders and missing items, leading to customer dissatisfaction.
Cleanliness
The restaurant was frequently described as dirty, with sticky floors and unkempt dining areas.
Wait Times
Customers consistently complained about long wait times, both in the drive-thru and for in-store orders.
Food Quality
While some customers enjoyed the food, there were complaints about cold or stale items, and inconsistent quality.
- YYYuriiFeb 19, 20261.0The receptionist didn't really want to handle it and suggested that I, as the Uber driver, call the customer to explain what they don't have on the menu. Honestly, I've never seen that before - kind of funny.
- CHChristine HJan 26, 20261.0Got drive thru. Only one car ahead of me. Thought wow, that was fast. Didn't get the correct order and was missing sauce. Ran in to get the sauce. When I took a bite, the chicken was spicy not regular. I am allergic to the vegetable pepper. So my throat swelled up and I had a reaction from the 1 bite I took. I'd call and talk to them but I didn't receive a receipt when I paid or when I picked up the bag.
- RPRyan PowersJan 24, 20261.0Very poor customer service. Despite there being no other customers, the employee was rude and unnecessarily aggressive, repeatedly slamming the drive-thru window. When we said thank you, we were met with an unfriendly look instead of a response. Overall, it was an unpleasant experience, and I would not return or recommend this location.
- DPDeanne P.Dec 30, 20255.0I love Wendy's. Always good, and always hits the spot. Today it was the Breakfast Baconator. Very good.
- DKDeb K.Dec 30, 20253.0The person who took our order seemed to not understand how to ring it up, but when the supervisor tried to show him he looked away from her like he was bored and let her do it. We were not impressed with his performance. The sandwiches were ok, but the buns were cold, so that was disappointing. We ate inside and the restaurant looked very clean.
Frequently Asked Questions About Wendy's
Is Ames Duff Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Brand Certified Facts from Wendy's
Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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