Brand Certified
McDonald's
3.3(1299 reviews)
Certified by McDonald's • Feb 22, 2026
Business Details
3621 Lincoln Way, Ames, IA
50010, United States
Certified by McDonald's • Feb 22, 2026
(515) 292-5200
Certified by McDonald's • Feb 22, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Feb 22, 2026
About
Certified by McDonald's • Feb 22, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Feb 22, 2026
Hours
Certified by McDonald's • Feb 22, 2026
Reviews
3.3
1,299 reviews
5 stars
386
4 stars
302
3 stars
231
2 stars
111
1 star
269
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Many customers reported issues with incorrect orders, including missing items and wrong food being served.
Service Speed
Numerous reviews highlighted slow service times, particularly during busy hours and drive-thru.
Staff Attitude
Customer experiences varied widely, with some praising friendly staff while others reported rudeness and lack of professionalism.
Food Quality
Several customers noted that food was often cold, stale, or not prepared correctly, leading to dissatisfaction.
Cleanliness
There were complaints about the cleanliness of the restaurant, including dirty tables and unsanitary conditions.
- FLF LiuFeb 1, 20261.0Consistently missing items in pickup orders. Almost every time I place a pickup order, something is missing. Hope the store can improve their order accuracy and quality control.
- DDDædalusJan 26, 20262.0I went through the drive-through earlier and ordered a McChicken meal deal. At the first window, the employee had asked me if I ordered the spicy. I politely told her no, and she adjusted my order. After picking up my food and going home, I opened my sandwich to find it is in fact a spicy McChicken. I do not have an issue with the spicy sandwich, but it is frustrating that after getting it clarified and corrected it was still wrong. EDIT: just went back since this post was made and this time I was missing my nugget sauce again. I can’t tell you the last time I ordered something here and everything was as advertised. Employees were quite nice.
- JSJacob SextonJan 25, 20261.0I wish I could give 0 stars. Went with some friends expecting to dine in and eat. Unfortunately the dining area was locked, there was a sign posted that for "staffing issues" the lobby is closed. They don't even keep the dining clean let alone have staff in there so I don't see why they even bothered to lock it. Very frustrating, they lost a customer.
- PPPatricia PufferJan 18, 20261.0Why is it EVERY time I order a McDouble with extra onion, I get a double cheeseburger with barely any onion on it? EVERY. TIME. Do better!
- BMBrett McLainDec 22, 20251.0I was shocked that the menu isnt on the wall behind the register...so the employee handed me a menu so I can order. I like customer service at the counter!!!...not on line orders.or kiosk....ordering ....in personal ordering to me......Customer Service is important don't give it up.
Frequently Asked Questions About McDonald's
What are the regular operating hours of McDonald's at 3621 Lincoln Way in Ames, IA?
This McDonald's location is open from 5:00 AM to 1:00 AM Monday through Tuesday, until 4:00 AM on Wednesday, open 24 hours Thursday through Saturday, and from 4:00 AM to 1:00 AM on Sunday.
What hours is the drive-through at this McDonald's open?
The drive-through is open from 5:00 AM to 1:00 AM Monday and Tuesday, until 4:00 AM on Wednesday, operates 24 hours Thursday through Saturday, and from 4:00 AM to 1:00 AM on Sunday.
Does this McDonald's offer delivery service?
Yes, McDonald's at this location offers delivery, curbside pickup, same-day delivery, and no-contact delivery services.
How can I place an order online or via an app for this McDonald's?
You can order online at https://mcdonalds.order.online/business/-5579 or use the McDonald's App available on iOS and Android for easy ordering.
What payment methods does this McDonald's accept?
This McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
What services does this McDonald's provide to customers?
Services include DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Which nearby coffee shops could I visit before or after stopping at McDonald's?
Nearby coffee shops include 7 Brew Coffee and Starbucks, which are convenient for coffee lovers visiting the McDonald's location.
Are there any nearby places where I can get a car wash around McDonald's?
Yes, Varsity Carwash is located nearby, offering car wash and automotive repair services that customers can visit before or after dining at McDonald's.
What entertainment or recreational spots are close to this McDonald's?
Park Playground is a nearby park and playground where families can enjoy some outdoor time before or after visiting McDonald's.
Are there any nearby medical or urgent care facilities close to McDonald's?
McFarland Express Care at West Ames Hy-Vee is nearby for urgent medical care, convenient for customers needing healthcare services in the area.
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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