Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.1
2,132 reviews
5 stars
534
4 stars
396
3 stars
414
2 stars
228
1 star
560
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers consistently reported extremely long wait times, often exceeding 20 minutes for orders.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and modifications not being honored.
Cleanliness
The restaurant was frequently described as dirty, with complaints about overflowing trash and unpleasant odors.
Staff Attitude
Several customers noted unprofessional behavior from staff, including rudeness and lack of communication.
Food Quality
Feedback indicated that food was often served cold or poorly prepared, with specific complaints about soggy fries and stale items.
- MEMary Edwards1 day ago1.0They discriminate and make their own rules for each person. I ordered for an online friend, and they decided to take the food back from them and throw it away. I called in and was ready to send them screenshots of the receipts, but they told me I'd have to be there in person to pick it up. How wasteful and hate-filled do you have to be to do that?!
- KKKyle Kaufer1 day ago1.0Food is always wrong and tastes like it’s sitting in the warmer for hours. Constant substitutions Never see the same person twice 20 minute wait in an empty drive threw When I asked for warm fries because I waited over 30 minutes for the rest of my order the manger demanded I bring in the cold fries in.
- HLHenry Loch2 days ago5.0Judith is the best employee at any restaurant I've ever been to. She is so hardworking and always so eager to help people. It truly brightens my day every time I am blessed to see her here. She definitely makes this McDonald's top notch and a special place. Thanks Judith!
- NJNicki JobeNov 15, 20252.0Not the best McDonald's I've been to. Took me over 20 minutes to get my food (big mac meal and that's it) and the store was a bit dirty. Also my frappe tasted... Off
- CGchloe goodwinNov 2, 20251.0This is the worst McDonalds I’ve ever been to. Routinely out of things, and it almost always takes 20+ minutes to get through the drive through. Rather than alternating order stations in the drive through they will take orders from 10 or more cars before taking from the other line and they get defensive and rude when you ask why, but I have literally never been to another drive through that can’t figure this out. Very poor service. It’s worth the 10 minute drive to the other McDonalds in town.
Frequently Asked Questions About McDonald's
What are the regular operating hours for McDonald's at 129 South Duff, Ames, IA?
The McDonald's on 129 South Duff in Ames, IA is open Monday to Tuesday from 4:00 AM to 1:00 AM, Wednesday to Saturday 24 hours, and Sunday from 4:00 AM to 1:00 AM.
When can I use the drive-thru at this McDonald's location?
The drive-thru is open Monday and Tuesday from 4:00 AM to 1:00 AM, Wednesday to Saturday 24 hours, and Sunday from 4:00 AM to 1:00 AM.
Does this McDonald's offer delivery services?
Yes, this McDonald's offers delivery services including curbside pickup, delivery, same-day delivery, and no-contact delivery.
What payment options are accepted at McDonald's on South Duff?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Can I order from McDonald's online or through a mobile app?
Yes, you can order through the McDonald's App available on iOS and Android and also use the delivery URL at mcdonalds.order.online/business/-5579.
Are there any notable places near McDonald's at 129 South Duff to visit?
Nearby places include Boulder Tap House, a local restaurant and bar where you can enjoy American cuisine, and Celaya TexMex, a Mexican restaurant for authentic Tex-Mex dishes.
Is there a convenient gas station near McDonald's for a quick stop?
Yes, Kwik Trip and BP gas stations are nearby, offering fuel and convenience items for customers on the go.
Where can I find automotive services near McDonald's at this location?
Several automotive services are close by including Ames Tire Shop, Trickles Tires and Automotive, Butch's Automotive, and Jiffy Lube for tire and vehicle repairs.
Does McDonald's on South Duff have a rewards program?
Yes, through MyMcDonald's Rewards you can earn points for free food. More information is available at mcdonalds.com/us/en-us/mymcdonalds.html.
What categories best describe this McDonald's location?
This McDonald's is categorized as a fast food restaurant, breakfast restaurant, coffee shop, burger joint, sandwich restaurant, and also offers ice cream and frozen desserts.