Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.1
2,145 reviews
5 stars
539
4 stars
397
3 stars
415
2 stars
230
1 star
564
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported extremely long wait times, often exceeding 20 minutes for orders, even with few customers present.
Order Accuracy
Many reviews highlighted issues with incorrect or incomplete orders, including missing items and wrong food.
Customer Service
Numerous complaints were made about rude or unprofessional staff, particularly regarding a manager named Morgan, leading to a negative customer experience.
Food Quality
Several customers noted that the food was often cold, poorly prepared, or not fresh, contributing to dissatisfaction.
Cleanliness
The restaurant was described as dirty and poorly maintained, with overflowing trash and unsanitary conditions reported by multiple customers.
- KLKortasia Lee3 days ago2.0Literally every time I come here something is forgotten from my order or they don’t have something basic that’s on every menu
- RLRaveena Levis4 days ago3.0I just hope I see people smiling at the drive through and I don't very often. I almost never visit inside.
- CDCaryl DeBlieckJan 1, 20261.0After waiting for 15min for a #8 and 1 other burger, food came out cold and burgers looked like they had been driven over. Didn't have all the ingredients. Absolutely worst McDonald's I have ever been to in my whole life.
- LSLisa SpaidDec 29, 20251.0Went inside, ordered with kiosk room pay at register. In 10 minutes, no one acknowledged my existence, so I left.
- NRNathan RavenwolfeDec 13, 20251.0For the last two days my wife and I have ordered from here last night I didn't get my shake I ordered so instead of having it delivered my wife went in this morning and the coffee I ordered did not have the three extra shots of Espresso I ordered in it, so I have paid for things I haven't received twice now.
Frequently Asked Questions About McDonald's
What are the regular operating hours for McDonald's at 129 South Duff, Ames, IA?
The McDonald's on 129 South Duff in Ames, IA is open Monday to Tuesday from 4:00 AM to 1:00 AM, Wednesday to Saturday 24 hours, and Sunday from 4:00 AM to 1:00 AM.
When can I use the drive-thru at this McDonald's location?
The drive-thru is open Monday and Tuesday from 4:00 AM to 1:00 AM, Wednesday to Saturday 24 hours, and Sunday from 4:00 AM to 1:00 AM.
Does this McDonald's offer delivery services?
Yes, this McDonald's offers delivery services including curbside pickup, delivery, same-day delivery, and no-contact delivery.
What payment options are accepted at McDonald's on South Duff?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Can I order from McDonald's online or through a mobile app?
Yes, you can order through the McDonald's App available on iOS and Android and also use the delivery URL at mcdonalds.order.online/business/-5579.
Are there any notable places near McDonald's at 129 South Duff to visit?
Nearby places include Boulder Tap House, a local restaurant and bar where you can enjoy American cuisine, and Celaya TexMex, a Mexican restaurant for authentic Tex-Mex dishes.
Is there a convenient gas station near McDonald's for a quick stop?
Yes, Kwik Trip and BP gas stations are nearby, offering fuel and convenience items for customers on the go.
Where can I find automotive services near McDonald's at this location?
Several automotive services are close by including Ames Tire Shop, Trickles Tires and Automotive, Butch's Automotive, and Jiffy Lube for tire and vehicle repairs.
Does McDonald's on South Duff have a rewards program?
Yes, through MyMcDonald's Rewards you can earn points for free food. More information is available at mcdonalds.com/us/en-us/mymcdonalds.html.
What categories best describe this McDonald's location?
This McDonald's is categorized as a fast food restaurant, breakfast restaurant, coffee shop, burger joint, sandwich restaurant, and also offers ice cream and frozen desserts.