Customers reported inconsistent food quality, with some enjoying fresh ingredients while others experienced dry meat and incorrect orders.
Service Speed
While some customers praised the quick service, many noted significant delays, especially during busy times or with delivery.
Staff Attitude
Feedback on staff interactions varied, with some customers appreciating friendly service, while others reported rudeness and dismissive behavior.
Cleanliness
Several reviews mentioned cleanliness issues within the restaurant, including dirty seating areas and inadequate attention to hygiene.
Order Accuracy
A recurring theme was the frequent mix-ups with orders, leading to customer frustration and dissatisfaction.
CM
Cali M
Nov 17, 2025
2.0
Food: While the ingredients were fresh, the flavor just wasn't there. The ratio of ingredients to bread/tortilla is pretty off as well. The entire inside of the sandwich would fall out with every bite; it was pretty frustrating. Same goes for the wrap. It was overstuffed (normally not a bad thing), so each bite resulted in the inside falling out as well as the torn tortilla, which made it almost impossible to hold to eat. The meat was dry (chicken and roast beef), so both items could've done with a bit more sauce/flavor and the sandwich was supposed to be toasted; they didn't toast it :/ The price point for the quality of food just isn't there. It's overpriced for subpar food.
Service: Possibly all of the employees said "Welcome to Jimmy John's" as we entered. One employee in particular (a slightly older gentleman) was really welcoming and said hello as we approached the counter. The other employees didn't really look up much, besides one young lady (possibly a trainee), who seemed really irritated with our presence. Every time she made eye contact, she looked annoyed with us. Our food came out quickly though. It came out wrong, but quick.
Ambiance: Overall, it was loud. No matter the spot inside, it was loud in there. The seating areas weren't really cleaned well (if at all?) with food debris scattered about; we wiped a booth down to sit and eat.
We didn't get any pictures of our food because we really just wanted to leave. It was uncomfortable eating there.
LO
Lisa Orris
Sep 15, 2025
5.0
Great sandwich and freaky fast.lol
AB
April Bower
Mar 17, 2024
1.0
The person or whatever it was that took our order was rude and extremely weird and strange. Didn't say one word....had a ridiculous mask on that covered it's whole face.....we were very uncomfortable....will never ever go back again
JK
Josh Keller (Kellerman5000)
Jun 19, 2017
4.0
Fast service. Good food. Could use a couple more smiles.