Chipotle Mexican Grill

3.6
904 reviews
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Business Details

435 S Duff Ave, Ames, IA
50010, United States
(515) 598-2385
https://locations.chipotle.com/ia/ames/435-s-duff-ave?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=1785
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About

Mexican Restaurant
Chipotle Ames is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
435 S Duff Ave, Ames, IA
50010, United States

Hours

Reviews

3.6
904 reviews
5 stars
388
4 stars
199
3 stars
91
2 stars
47
1 star
179

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted consistently rude and unhelpful staff, with many customers feeling disrespected during their interactions.

Food Availability

Customers frequently reported that the restaurant was out of key ingredients, leading to dissatisfaction and frustration.

Portion Sizes

Many reviews mentioned that portion sizes were often small and inconsistent, with some customers feeling they were not getting value for their money.

Cleanliness

Several customers noted that the restaurant was dirty, with unclean tables and trash, contributing to a negative dining experience.

Order Accuracy

There were multiple complaints about incorrect orders, including missing items and poorly prepared food.
  • DG
    Dezi German
    Dec 18, 2025
    1.0
    This Chipotle is absolutely awful. The staff are extremely unfriendly - they don’t listen to a word you say and then blame you for them screwing up? They are very rude 90% of the time my friend or myself have been there. The food is ALWAYS under portioned, and they won’t fix it even if you ask them. And that IF they have it ready/in stock. My order today: 12/17/25 ran me $20 and was “double steak, double rice, large bag of chips, side of guac” and this is what I received. PLEASE. save yourself money and just get it from Ankeny.
  • EE
    emily
    Dec 14, 2025
    1.0
    The effort in our experience was so bad, i never even write reviews but this felt needed because everyone working there does NOT care about customer service. i’ve been there two times and every time there out of a product/s. the app doesn’t show that so we pay full price and don’t get close to what we’ve paid for. this is coming from a chipotle lover!
  • LB
    Lavern Bender
    Dec 13, 2025
    5.0
    Excellent
  • EK
    Evan Kinzenbaw
    Nov 26, 2025
    1.0
    We went in at 1040. they close at 11. we were very polite walking in, just the two of us. as we were ordering, trying to get the bogo offer for thanksgiving eve, the lady serving us was very rude and disrespectful. she not only tossed around all the materials and food while creating the bowl, but she disregarded the food items that we selected and told her. she put in the direct opposite of everything we asked for, just trying to make us mad or leave. eventually, when she purposefully added several things that we didn’t ask for or want, and added the exact opposite, we walked out. as we walked out, she said “works for me!”. terrible service and a disrespect to other establishments in ames. chipotle has great food and usually good service. this woman ruined the experience of chipotle for me, and not only disrespected me and my friend, but the entire restaurant chain as a whole. workers like this have no place at a great restaurant like chipotle. GET HER FIRED!
  • KC
    Karsen Cleverley
    Nov 26, 2025
    1.0
    Very rude workers and terrible service. Came in at 10:40 while the restaurant was still open and was treated with the worst disrespect out of any place I have ever been to. The woman working put in the direct opposite of what I wanted on purpose as a scheme to get me to leave.
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Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Ames serve?

Chipotle Ames offers customizable Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.

Where is Chipotle Mexican Grill located in Ames?

It is located at 435 S Duff Ave, Story, Ames, IA 50010, United States.