Chipotle Mexican Grill

3.6
899 reviews
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Business Details

435 S Duff Ave, Ames, IA
50010, United States
(515) 598-2385
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Ames is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
435 S Duff Ave, Ames, IA
50010, United States

Hours

Reviews

3.6
899 reviews
5 stars
387
4 stars
199
3 stars
91
2 stars
48
1 star
174

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with issues such as cold food, undercooked rice, and poorly prepared ingredients.

Staffing Issues

Many reviews highlighted understaffing and poor training, leading to long wait times and inadequate service.

Cleanliness

Numerous customers noted that the restaurant was dirty, with unclean tables and trash overflowing.

Ingredient Availability

Frequent complaints about being out of key ingredients, particularly during peak hours, leading to customer dissatisfaction.

Customer Service

Mixed feedback on staff attitudes, with some customers experiencing rudeness and lack of empathy from employees.
  • MS
    Michael Simpson
    Nov 10, 2025
    2.0
    I love Chipotle and this has been a great location. Today I ordered to-go. When I got back to the office, the white rice in my burrito was not cooked. It was not undercooked but rather seemed as though completely uncooked grains were mixed into some cooked rice. I tried to call the store to let them know but talking to a person does not seem to be possible.
  • JV
    Jenny V.
    Nov 4, 2025
    5.0
    Cleanest Chipotle I have been in in central Iowa. Friendly and attentive staff. Food tasted really delicious.
  • KM
    Kevin McArthur
    Oct 13, 2025
    2.0
    Food has been cold last two times I have eaten there.
  • JP
    Jameson Polking
    Oct 9, 2025
    3.0
    Lady asked what beans I wanted and I didn’t hear her so I said huh, can you repeat that please and before I could say I didn’t want beans, she just threw black beans in my bowl
  • AA
    Aris
    Sep 29, 2025
    2.0
    Place is either understaffed or undertrained. I put it an online order and waited a good 10 minutes after the estimated time. Took me 10 minutes to get there after placing the order. The guac was just tossed together, they didn't really cut up much or mash things well. Taste was worse than other Chipotles by far. Staff seemed annoyed by those waiting for online orders despite it not being that busy on the line.
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Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Ames serve?

Chipotle Ames offers customizable Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.

Where is Chipotle Mexican Grill located in Ames?

It is located at 435 S Duff Ave, Story, Ames, IA 50010, United States.