Buffalo Wild Wings

Reviews

• CP

  Chuck Pepples

  5 days ago
  2.0
  We had a party of 10. Every food item was luke warm. Great service.
• LJ

  Ligia Johnson

  Dec 22, 2025
  4.0
  It was a nice night wings were really good n so we're the fried pickles my cocktail was also good my waiter was very fast n always asking if we needed anything
• KC

  Konnie Carlson

  Dec 7, 2025
  4.0
  Fries were a little cold
• AD

  Anthony Dellinger

  Nov 24, 2025
  2.0
  Our food was cold, waitress took them back and they put warm buffalo sauce on cold wings. It was horrible. The service was great they tried to help but they are not the cooks. Council Bluffs IA is where we usually go and they are fantastic everytime. Personally I would never go back to the Ames store.
• BP

  Benjamin Praska

  Nov 22, 2025
  2.0
  I’m not a difficult customer, and I say that as someone who spent the beginning of my working career in the restaurant industry. I understand how challenging the job can be, and I’m always patient and respectful. But our experience tonight was completely avoidable and, in my opinion, unacceptable. My three boys and I eat at this Buffalo Wild Wings regularly, so I was especially disappointed. When we arrived, the restaurant was only about half full, yet we were told there would be a 20-minute wait. A minute later, we were seated. Our server took our drink and appetizer order quickly, but things went downhill from there. My boys received their drinks right away, but the beer I ordered never came. Our appetizers arrived about 10 minutes later, still no beer, and we didn’t see the server again until she came to take our food order another 15 minutes after that. I asked again for the beer, and she finally brought it. From that point, it took 40 more minutes for our food to come out. During that entire stretch, the only interaction we had with our server was one drink refill. When the food finally arrived, it was clear it had been sitting under a warmer. Dry wings, cold fries and my son’s meal wasn’t ready. Instead of bringing his burger, the server brought a basket of fries and explained that the burger had to be remade because the cook put cheese on it, even though we ordered no cheese. He then had to wait even longer for his actual meal. By then, we had been in the restaurant for over an hour. I asked for the check and a box as soon as his corrected burger arrived, but after waiting another 20 minutes with no bill, I finally walked up to the front to pay. We arrived at 6:20 and didn’t leave until just before 8:00, despite being seated almost immediately. The restaurant was still fairly empty, and our server only had one other table, which made the delays and lack of attention even more frustrating. As someone who understands the industry, tipping only 15% was difficult for me, but this was truly the worst service and overall experience I’ve had at this location. We come here at least once or twice a month, and I know mistakes happen, which is why I’m giving two stars instead of one. But nearly every issue we experienced could have been prevented, especially on such a slow night.

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