Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.7
1,147 reviews
5 stars
458
4 stars
283
3 stars
171
2 stars
60
1 star
175
What are people saying?
AI-generated from recent customer reviews
Customer Service
Service quality is inconsistent, with reports of both friendly and rude staff. Some customers experienced long wait times and poor handling of complaints.
Order Accuracy
Many customers reported issues with incorrect or incomplete orders, leading to frustration and dissatisfaction.
Food Quality
Food quality varies significantly; some customers enjoyed their meals while others received cold or poorly prepared items.
Cleanliness
The cleanliness of the restaurant is mixed, with some noting well-kept areas while others reported dirty tables and unsanitary conditions.
Drive-Thru Experience
The drive-thru service is often quicker and more efficient, but there are complaints about prioritizing drive-thru orders over dine-in.
- KSKinley SchaferNov 14, 20255.0they have the nicest workers ever
- MBMollie BullingtonOct 31, 20251.0Worst place to eat manager J is very rude. We went through the drive-through was told to wait so we waited 10 minutes then he finally came on took our order after everything that we ordered is that it are you done? Pulled up to the window to pay and I asked What did we order because he had us forget after asking every single time we placed the order if we was done. Instantly gave us attitude, when he went to give us the drinks and a carrier, I informed him I had a surgery and he looked at me as if I was inconveniencing him because I could not take it through the drive-through that way I had to take them one by one. I attempted to call the manager on duty. He answered, didn’t know what store number he was didn’t know who his superior was just a very awful experience.
- TKTiffany KernOct 31, 20251.0I would honestly give a zero. Except the only thing I enjoyed was my Cherry Dr Pepper, which was an actual surprise. I have never been kicked out of a Wendy’s before in my life until today because the shift lead, I’m assuming, became overwhelmed and claimed he didn’t have the staff to keep the lobby opened and gave us our food in a to go bag when we had planned to sit and eat before going out to trick or treat. We asked for bbq sauce, got honey mustard, my husband orders a chicken sandwiches but got a triple bacon cheese burger, asked for hot chili sauce but was given sweet chili sauce. Probably will never be coming back to this location again which is said because we don’t go to the east side location
- KWKen WOct 26, 20251.0Most unfriendly and unprofessional bunch on a Sunday morning. Not one person said hi or asked to take my order
- EHEric HydeOct 19, 20255.0It's Wendy's, but they've had consistently good salads and their customer service is pretty good. Customer service will obviously be variable, but I visited with my daughter in a Halloween costume, and they made a customized Frosty to match her outfit!
Frequently Asked Questions About Wendy's
Is Altoona Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Altoona, IA?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Altoona, IA into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (515) 957-0373.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Altoona Wendy’s serve breakfast?
Yes, this Wendy’s location in Altoona, IA serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for the drive-thru at Wendy's Altoona location?
The drive-thru is open daily from 6:30 AM to 1:00 AM.
Does the Altoona Wendy's offer breakfast?
Yes, breakfast is served and you can order breakfast combos, classic sandwiches, coffee, and sides via the app or website.
Is delivery available at the Wendy's in Altoona, IA?
Delivery availability can be checked through the Wendy's app or at order.wendys.com by entering your delivery address.
What payment options does Wendy's Altoona accept?
They accept American Express, Cash, Discover, Mastercard, and Visa.
How can I provide feedback or contact the Wendy's Altoona location?
You can contact the location directly at (515) 957-0373 or reach customer care through their website's Contact page, live chat, phone, or satisfaction survey.
Where can I find the menu and prices for this Wendy's location?
Menu and pricing details can be found at order.wendys.com or via the Wendy's mobile app after selecting the Altoona location.
Are there any nearby restaurants or places where I can shop before or after visiting Wendy's in Altoona?
Nearby you can find Pancheros Mexican Grill for Mexican cuisine, Papa Murphy's for pizza, Buffalo Wild Wings for American food, and retail stores like Mattress Firm.
What other fast food options are close to Wendy's in Altoona?
Other fast food nearby include Arby's, McDonald's, and Jersey Mike's Subs, offering a variety of sandwiches and burgers.
Is there a convenience store or gas station near the Wendy's Altoona location?
Yes, Circle K convenience store and Murphy USA gas station are nearby, making it convenient for quick stops before or after your meal.
Does this Wendy's offer dine-in and drive-thru services?
Yes, Wendy's Altoona offers dine-in, drive-thru, takeout, and delivery services where available.