About
Pizza Restaurant
Location
Reviews
4.0
547 reviews
5 stars
340
4 stars
66
3 stars
33
2 stars
24
1 star
84
What are people saying?
AI-generated from recent customer reviews
Delivery Issues
Many customers experienced significant delays in delivery times, often exceeding the estimated wait, leading to frustration.
Food Quality
There were mixed reviews on food quality, with some praising the pizza and breadsticks while others reported undercooked or poorly topped pizzas.
Customer Service
Customer service experiences varied widely, with some customers appreciating the friendly staff while others reported rude interactions and unresolved complaints.
Order Accuracy
Numerous customers noted issues with incorrect orders, including missing items and wrong toppings, contributing to dissatisfaction.
Positive Experiences
Despite the negatives, several reviews highlighted excellent service and food quality at specific locations, indicating potential for improvement.
- AAAndrew Andersen1 day ago5.0The chicken Alfredo pizza is our favorite, and the garlic butter breadsticks. Always delicious
- SEStephanie “Steph” Estes1 day ago5.0They were helpful from beginning of call to end of call.
- JEJeremy EricksonDec 23, 20253.0I ordered online, said delivery in estimated 45 minutes. After 1 hour and 15 minutes I called and they said delivery will be any minute. 20 minutes later order showed up. 1 hour 35 minutes for delivery seemed way off the estimate.
- GOGene OlsonDec 22, 20251.0I don't understand how this place can consistently tell ya they'll get your order out in 45 minutes, then deliver you an almost warm pizza and sticks in 2 hours or more and just think that's fine. We'll remake it if you're unhappy they say. I don't have time for that. I'd like to eat today at some point!! It happens every time I order. Never again
- VRValerie RaderDec 20, 20255.0On December 20th, 2025, After having the worst experience, I have ever had at the Hubbell Northern Lights and being told to "go somewhere else," this store went above and beyond their duties to make our night better. The guy who answered the phone initally told me my order would take a half hour, after explaining the situation at the Hubbell store. This store rushed our order and had it ready for us before we could even get to the store. As soon as our food was done, the guy who took our order called me to let me know it was ready. Our food was fresh and hot even after the 10-15 minute drive home. The crew at the Altoona store just made the whole situation better and I am so thankful for this crew tonight. They even gave us information on how to get ahold of corporate to file an official complaint. I will Always go back to the Altoona store and do pick up before I EVER go back to the hubbell store.
Frequently Asked Questions About Northern Lights Pizza (114)
Where is Northern Lights Pizza (114) located?
Northern Lights Pizza (114) is located at 104 3rd St SE, Altoona, IA 50009, USA.
What type of food does Northern Lights Pizza (114) specialize in?
Northern Lights Pizza (114) is a pizza restaurant offering Italian cuisine.
How can I contact Northern Lights Pizza (114) for inquiries or feedback?
You can call them at +1 515-967-4300 or email feedback@northernlightspizza.com.
What is the best way to reach Northern Lights Pizza (114) using public transit or after visiting nearby places?
Northern Lights Pizza is centrally located near several businesses such as American Family Insurance and Black Silo Coffee Roasting Co., making it easy to find. You can stop by these recognized places to help guide you if you're new to Altoona.
Are there any local attractions near Northern Lights Pizza (114) where customers can visit before or after enjoying their meal?
Yes, customers can visit local attractions like the Altoona Area Historical Society museum and Thomas Mitchell Park at Polk County Conservation Campgrounds, both nearby for a pleasant outing.
Can I combine a visit to Northern Lights Pizza (114) with a spa or beauty treatment nearby?
Absolutely, there are several spas and beauty salons close by, including J & Company Spa, Royal Massages, and Style by Desiree Salon and Boutique, perfect for a relaxing day around your meal.
What is the timezone for Northern Lights Pizza (114) in Altoona?
Northern Lights Pizza (114) operates in the America/Chicago timezone.
Does Northern Lights Pizza (114) have any special messages for customers?
Yes, their featured message invites customers to call today to learn more.
Are there nearby places where I can get coffee or a snack near Northern Lights Pizza (114)?
Yes, Black Silo Coffee Roasting Co. is a nearby cafe where customers can enjoy coffee and snacks before or after their visit to Northern Lights Pizza.
Is Northern Lights Pizza (114) close to any insurance or legal service providers in Altoona?
Yes, several nearby businesses include American Family Insurance, Nationwide Mutual Insurance Company, and Deborah L. Johnson Law Office, useful if you need insurance or legal services near the restaurant.