Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported long wait times, incorrect orders, and rude staff, indicating a significant problem with service quality.
Food Quality
Many reviews mentioned cold or undercooked food, with several customers expressing disappointment in the overall quality of their meals.
Cleanliness
The dining area was frequently described as dirty, with overflowing trash bins and unclean tables, contributing to a negative dining experience.
Management Concerns
Customers expressed dissatisfaction with management's handling of issues, citing poor communication and lack of accountability.
JS
Jim Schilling
3 days ago
1.0
I don't usually eat at McDonald's but needed to pick up four meals. Cold food slow service then to top it all a snotty employee with an attitude decided to lecture me on not having four orders through the drive thru. Got back to work and the big Mac was missing a patty. No wonder McDonald's is loosing millions. People can't afford the food but the service is bad. I will pass this on to my staff.
JW
jessica walker
Dec 29, 2025
1.0
I tried using my app to order food and the cashier made a mistake. He then asked SHIELA the "manager for assistance because my codes were not applying. She then came over and said the cashier made an error and there was NOTHING she could do my code was gone she wouldn't override or anything. So I guess Sheila thinks the customer has to pay for a cashiers error? POOR MANAGEMENT
MK
M K
Dec 28, 2025
4.0
Ordered food on the app for curbside pickup. Notified the location of our spot number after we arrived. Food was cold when they brought it out. Coffee, egg muffins, hash browns... All cold.
SS
syd
Dec 19, 2025
1.0
I was waiting for 20 minutes in the drive thru and nobody took my order!!!! They were taking orders from the other drive thru and took orders from the people ahead of me and they were taking everyone’s orders but mine. Terrible customer service, rude employees. Waste of time, don’t eat at this place. I hope whoever refused to take my order on Thursday, December 18th gets fired. That is ridiculous. Literally had to drive around and go inside to get my food. This is bullshit. McDonald’s, why???? 😡😡😡
BD
B Dickey
Dec 8, 2025
3.0
Ordered the $5.50 double deal. This is no lie there was 7 fries 7 in the entire order. Ok ordered with no pickles extra onion that was to much I guess they pulled the double off the line pulled the pickles that off but could still see in indents in the cheese and taste them. Didn't give a receipt so I had no proof to complain. Very disappointed will start going to Wendy's I guess. 7 fries 🍟 damn.