Jimmy John's

3.6
341 reviews

About

Sandwich Restaurant

Location

Jimmy John's
301 Center Pl SW, Altoona, IA
50009, United States

Hours

Reviews

3.6
341 reviews
5 stars
148
4 stars
62
3 stars
33
2 stars
29
1 star
69

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unprofessional staff, with many experiences highlighting poor customer service and negative attitudes from employees.

Order Accuracy

A significant number of reviews indicated frequent issues with incorrect orders, missing items, and failure to follow special requests.

Speed of Service

Many customers expressed frustration with slow service, particularly in the drive-thru, contradicting the business's 'freaky fast' slogan.

Food Quality

While some customers praised the food quality, others noted inconsistencies, such as undercooked bread and missing ingredients.
  • CH
    Cassie Habben
    1 day ago
    1.0
    We ordered 2 regular sized sandwiches but they delivered us 2 sandwiches on very short and small bread. I called and asked about it but all they told me is that it’s all the same bread. It doesn’t make any sense to me because I’ve never received a sandwich from them so small when ordering my normal sandwich. I was definitely still hungry afterwards which never happens when I receive the correct sized sandwich.
  • AD
    Ashlie DeLancey
    Dec 31, 2025
    5.0
    Food was excellent, service was great, people were kind! Overall great experience.
  • L_
    Lexxx _
    Dec 20, 2025
    1.0
    Was told they were "out of bread" and had to wait 10-15 min for fresh bread to cool while they had bread available but "only for online orders". Customers IN STORE should ALWAYS come first. There is also no excuse as to why they wouldn't have bread ready and available during dinner rush. This isn't the first time this has happened either.
  • PH
    Patricia hdez
    Nov 16, 2025
    1.0
    Went to get my son a pickle which meal and upon entering music was blaring. Go to counter and blonde female was very rude. I said I'd like to order pickle which meal she rang what I thought was the meal. And told my son to pick his drink she was snobby and said that's not free. I said so drunk doesn't come with meal. She said you want the meal I said yes I asked for the meal. She rolled her eyes and said fine. Very rude service won't be returning to this location!!
  • AJ
    Angeleah Jw
    Nov 8, 2025
    1.0
    I made an order to go over 20 minutes before close as I was getting off work and got the notification that they received it 20 minutes before close. I received a call from a woman who works there at 9:43 and 9:47 the first call didn’t work when I was just about to pull into the drive through and was told with an attitude “we’re completely out of bread since we close in 5 minutes”. I would understand if I put the order in 5 minutes before close but they decided to wait to call me instead of calling right away to let me know. I would have also not been so irritated if the girl didn’t have an attitude and also if it wasn’t actually 12 minutes before close. Anyways Hyvee got my money instead and it will be a while before I come back to this location.