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Jimmy John's

3.5
(345 reviews)

Business Details

301 Center Pl SW, Altoona, IA
50009, United States
(515) 967-6464

About

Sandwich Restaurant

Location

Jimmy John's
301 Center Pl SW, Altoona, IA
50009, United States

Hours

Reviews

3.5
345 reviews
5 stars
149
4 stars
62
3 stars
33
2 stars
29
1 star
72

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent issues with incorrect orders and missing items.

Service Speed

Customers consistently noted long wait times, especially in the drive-thru, contradicting the 'freaky fast' promise.

Staff Attitude

Feedback highlighted a mix of positive and negative experiences with staff, including rudeness and lack of professionalism.

Food Quality

While some customers praised the food quality, others reported issues such as undercooked bread and incorrect sandwich preparations.
  • CF
    Courtney Ford
    Feb 22, 2026
    1.0
    Everytime i place an order on their website they redirect it to an Uber driver. I wouldn't mind usually, but not only does it take an hour or more to receive the food, but they have gotten the location wrong due to not being able to contact the driver appropriately, or update accuracy for location as you can't see your building on the map they provide to do so. If this location doesn't have the means or availability to deliver themselves i would suggest getting a more accurate 3rd party delivery system, or contacting the customer directly for a preference. I miss when freaky fast was a thing.
  • JJ
    JollyGG Productions (JollyGG)
    Feb 1, 2026
    1.0
    Have heard from others this out of bread phenomenon, but have seen failures to customers over bread myself. Also distinctly lazy as I work in the same strip as them, and they have to call in Uber Eats to deliver an order someone in there just sitting on their behind can walk down the sidewalk to deliver. The driver themselves told me they were just sitting there, cracking jokes, listening to loud music.
  • ND
    Nate Davidson
    Jan 26, 2026
    1.0
    Third time in a row that every single sandwich in our delivery order is completely wrong. And of course they won't do anything about it. I don't understand how you can be so simple minded to not know how to make a sandwich. Might be time to hire someone with a brain.
  • CH
    Cassie Habben
    Jan 11, 2026
    1.0
    We ordered 2 regular sized sandwiches but they delivered us 2 sandwiches on very short and small bread. I called and asked about it but all they told me is that it’s all the same bread. It doesn’t make any sense to me because I’ve never received a sandwich from them so small when ordering my normal sandwich. I was definitely still hungry afterwards which never happens when I receive the correct sized sandwich.
  • AD
    Ashlie DeLancey
    Dec 31, 2025
    5.0
    Food was excellent, service was great, people were kind! Overall great experience.

Brand Certified Facts from Jimmy John's

This information is certified by Jimmy John's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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