Dunkin'

Reviews

• AK

  Ashley K

  4 days ago
  1.0
  Watched people touch the bread with their bare hands and their fingers touched the coffee when they poured it. I’ve complained to the girls who work around 2 so many times about how when i come in the morning the people are rude and the order is wrong, one girl even brought the manager to me so i could tell him directly it was unsanitary for them to sell donuts while theres flies and bees all over them he told me he was having a meeting and it would be fixed in a week but it was not true. some of the girls I always saw who made sure my order was right and that my complaints were listened too I haven’t seen in weeks. DO NOT waste your time here, the drinks and food here are not worth the wait and the customer service is cheap, starbucks is down the road.
• CJ

  chelsea jones

  Nov 7, 2025
  1.0
  Honestly if I could give this place a negative review I would but sadly I can’t, I have given this place so many chances like going through the drive thru, ordering in store, and on the mobile app but still it just gets worse each time it’s like they try to make your experience there worse than the last. The management team sucks especially the morning people everyone needs to get fired they are rude and unprofessional the prices go up every other week. I wouldn’t recommend this location to anyone!!!..
• KJ

  Kenzie Jo

  Nov 1, 2025
  1.0
  There is one gentleman working while the others stand around talking and giggling. Not only did it take several minutes to answer the drive through, but then I waited another 10 minutes at the window watching the girls just giggle and completely ignore me. There was no one else in the store and I was the only one in the driver through. Their conversation was more important than I tip, i guess? Thanks to the guy who eventually came from the back to help me. You deserve better coworkers!
• BN

  Bell Nablo

  Oct 26, 2025
  1.0
  I went to 3053 8th St SW #100, Altoona, IA 50009 today for a coffee and all I gotta say is that my first experience at Dunkin Donuts was terrible! I was there around 4pm to 6pm (time frame) to get a coffee. The lady that " helped" me was rude and inpatient. She was in a rush to get off work and didn't care what I wanted to say, and she absolutely didn't listen. I was trying to use my free coffee reward, and I asked for a Caramel crazed latte. The lady told me I wasn't able to get that use that reward cause it had expresso in it. She was really rude and said well you can't get that drink because it has expresso, I told I understand that and I would like to look at the menu some more. Well I'm blind but not blind blind the menu was small and wasn't able to read anything so I got into the app to see everything better, as I was looking in the app I heard her make the drink that I wasn't allowed to get with my rewards, so I sat down and waited for my drink to be made, I had told her 2 to 3 time that I didn't want the drink and was looking for a drink that I can use with the rewards. She made the drink and told my husband that the total was $7.47, I was beyond annoyed and angry that she made the drink even though I told her not to. After we left she was definitely in a hurry to leave. If she would've calmed down and listened I wouldn't have to send this
• CD

  Christine Douglas

  Oct 18, 2025
  1.0
  The Altoona Dunkin must of went through an ownership change. The staff and management have been terrible the last few visits that I just had to post. Most recent visit on Saturday ordered 3 $6 meal deals. Mobile order went in to pick up sandwiches they were ready coffee drinks were not. Staff began to argue amongst themselves in front of me that they made the drinks and clearly they were not there. Drinks were remade in a rush. Came home tried mine tasted like water no coffee or flavoring at all had to dump it. Went through my order missed the hash browns for the meals. Worst 20 bucks ever spent.

Frequently Asked Questions About Dunkin'