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Charleys Cheesesteaks

4.7
(1029 reviews)

Business Details

545 Bass Pro Dr., Altoona, IA
50009, United States
(833) 230-2930
https://order.charleys.com/menu/outlets-des-moines/

About

Sandwich Restaurant

Location

Charleys Cheesesteaks
545 Bass Pro Dr., Altoona, IA
50009, United States

Hours

Monday11:00 AM - 7:00 PM
Tuesday11:00 AM - 7:00 PM
Wednesday11:00 AM - 7:00 PM
Thursday11:00 AM - 7:00 PM
Friday11:00 AM - 7:00 PM
Saturday11:00 AM - 7:00 PM
Sunday12:00 PM - 6:00 PM

Reviews

4.7
1,029 reviews
5 stars
874
4 stars
66
3 stars
29
2 stars
22
1 star
38
  • SB
    shantaye bryant
    Apr 17, 2026
    5.0
    Everyone was so nice. This was my 3rd time here. I would rather come here than go to the Jordan Creek one. Great experience! great atmosphere!
  • ST
    Sam T
    Apr 14, 2026
    1.0
    Bad experience here. Food wasn’t good—the chicken seemed low quality and not fresh. What really bothered me was a 15% tip added to the bill without any notice. When I asked about it, no one could explain. Not okay to add charges without telling customers. Double-check your receipt.
  • RF
    Raechel Foss
    Mar 20, 2026
    2.0
    They messed up my order. They cant speak English very well.
  • LK
    Logan Kellogg
    Mar 14, 2026
    1.0
    Always check your receipt here! After ordering, the total seemed much higher than the board price. I paid but asked for my receipt, to which the employee became upset. Looking at my receipt, they charged a higher price for the meal, and charged me for multiple sauces (We only had 1 sauce , which is supposed to come free with the meal). When I asked the employee about the higher price and sauce charges, he became increasingly hostile...he ultimately opened the register and threw two $1 bills at me, and then proceeded to say something in his native language that made all the other employees look up. If you'll notice, there are a few other reviews stating something similar (overcharging, monkey business with the card reader, not giving people receipts, etc.) so just be aware, as the whole experience felt very "scammy". Certainly won't be coming back to this location.
  • KK
    Karyn
    Mar 6, 2026
    5.0
    This was the first time I ever even HEATD of Charleys. Such a pleasant experience, I had no issues tipping ,and the wings were delicious. The prices are reasonable, especially for an outlet mall. I was impressed by the customer service, and the speed if service. I would highly recommend if you're out and about and wanna get some good wings. My husband loved the chicken cheesteak as well. Well done!!

Frequently Asked Questions About Charleys Cheesesteaks

What are the regular business hours for Charleys Cheesesteaks at Outlets of Des Moines?

Charleys Cheesesteaks is open Monday through Saturday from 11:00 AM to 7:00 PM, and on Sunday from 12:00 PM to 6:00 PM.

Does Charleys Cheesesteaks offer delivery, drive-through, pickup, or takeout services?

No, Charleys Cheesesteaks at this location does not offer delivery, drive-through, pickup, or takeout services as all these options are closed.

Brand Certified Facts from Charleys Cheesesteaks

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