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McDonald's

3.7
(612 reviews)

Business Details

2138 Main St, Wailuku, HI
96793, United States
(808) 244-8211
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2138 Main St, Wailuku, HI
96793, United States

Hours

Reviews

3.7
612 reviews
5 stars
231
4 stars
135
3 stars
129
2 stars
38
1 star
79

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some found staff friendly while others reported rudeness and poor attitudes.

Food Quality

Food quality received positive remarks for being fresh and tasty, but there were complaints about incorrect orders and food temperature.

Restroom Access

Frequent issues with restroom access; many customers reported being denied access or finding restrooms closed.

Drive-Thru Experience

Drive-thru service was often slow and problematic, with long wait times and issues with order accuracy.

Cleanliness

Concerns about cleanliness, particularly in restrooms and dining areas, were noted by several customers.
  • MH
    Mitchell Howell
    Feb 2, 2026
    1.0
    This McDonald's does not allow you to refill your soda, they make you buy a new one. Ridiculous, I would have gotten dinner else where had I known this before going in
  • LV
    L V
    Jan 4, 2026
    1.0
    The Store closes for Walk in every day super early and you can Order with a Car only thats crazy!
  • JA
    Johanna Aguilar
    Dec 30, 2025
    1.0
    The food was very delicious fresh & hot when we received it,but the customer service was the worst that I have experienced in a Mc Donald's! Lady in the front taking our order was super rude! I didn't even get her name but it was an older lady she was screaming at her employees & she got super angry when we asked to buzz open the bathroom for my daughter,she said to us"can't you see that I am busy I am the only one here in the front" & gave us the meanest look & buzzed the door open & was screaming "go,go hurry" to us. It was definitely a bad experience,because of the bad customer service,but the food was very tasty.
  • DS
    D SG
    Dec 30, 2025
    5.0
    The staff is almost always friendly here and gives good service.
  • BM
    Brian Michaels
    Nov 25, 2025
    3.0
    Not the best MacDonalds on island by any means.. Drive thru SUCKS to fit in ,but slightly better than Pukulani one.. and you order then wait, then navigate thru the smallest gap and HOPEFULLY don't scrape your truck.. then when you get to the window, they tell you they're not allowed to take anything bigger than a 20 dollar bill ? it should say so BEFORE you order and wait, because they WILL most certainly tell you "too bad too sad" Bathroom locked uo like Fort Knoxx, but still seems like a homeless person is living in there under the sink..

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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