At Wendy’s in Waianae, HI we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Waianae, HI hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.
Numerous customers reported slow service, incorrect orders, and poor customer service experiences.
Food Quality
Mixed reviews on food quality, with some customers praising freshness while others complained about cold or stale items.
Cleanliness
Several reviews highlighted unsanitary conditions, particularly in restrooms and dining areas.
Staff Attitude
Feedback indicated a lack of professionalism and friendliness among staff, with some customers feeling ignored or treated poorly.
EL
Evean Leto
5 days ago
2.0
We told the person we wanted 2 burritos with 1 with a meal and other one by itself but we only got 1 burrito that was cold not warm at all and with fries and a drink with no straws. I got ripped off but its ok cause i dont want to be one karen. Mind you this is my first time getting food at Wendy's :(
KB
K B
Dec 8, 2025
5.0
Good food, nice staff, and clean restrooms
DK
dixie kalamau
Aug 12, 2025
1.0
Went to the drive thru on Mon August 08/11/25 @ 10:45pm just to order. 2 orders of 6pc nuggets w/bbq sauce and 1 order of baconator fries. So we go to pay for order the female employee w/red hair told us to park up front and our order will be right out. 30minutes later the same employee that took & rang our order up brought out our order. So we double check our order cause we always do and come to find out I was just missing the bbq sauce. The same employees the girl w/red hair was still outside So I figure asked if I could get the bbq sauce. Without saying anything " She looked at us "as if we was asking for to much and that we were somehow bothering her in a way. 1st of girly if you got it right the 1st time i wouldnt have to asked". But without saying anything she walks back slowly and she had us waiting another 10minutes just for sauce...SLOW, HORRIBLE, AND WORST CUSTOMER SERVICE EVER...NEVER GOING BACK...
JB
Joel Binkerd
Aug 11, 2025
1.0
This is the worst Wendy’s I’ve ever been to my entire life. The worst workers. No napkins, no ketchup. Messed up my entire order, and forgot my friends order. Took them 20 minutes to “make the food” and this is not based on one experiences, but two. Both were bad.
CH
chris hickman
Jul 31, 2025
1.0
Terrible experience at 3:20 pm on July 31st 2025. Not acknowledged by staff who just ignored us. We placed an order for two Frosty’s at the kiosk and it took 25 minutes to get them. Employees were slow moving like zombies. We were the only Caucasian customers on the premises and it was clear that we were being ignored on purpose. Other customers were getting their orders before us to include those in the drive-thru. I had to ask for a status on our Frosty's and the one employee said they were "short-handed" which didn't explain why others were getting their orders before us. I had to ask a second time for our order before it was filled. I spoke briefly with the heavy-set female manager and explained that we were being ignored and all she said was, "Sorry about that" with no other comments. Our experience here was awful and it was clear we were being ignored because of our race. This place sucked!!! Don't go there.