Dunkin'

3.8
406 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Pearl City, HI for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1170 Kuala St, Pearl City, HI
96782, United States

Hours

Reviews

3.8
406 reviews
5 stars
188
4 stars
94
3 stars
37
2 stars
15
1 star
72

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, including rude staff and issues with order accuracy.

Order Accuracy

Frequent complaints about incorrect orders and customization issues, particularly with specific requests.

Drive-Thru Issues

Long wait times and limited service options, with many customers frustrated by the drive-thru only policy.

Product Quality

Inconsistent quality of food and drinks, with reports of stale donuts and poorly made beverages.

Staffing Problems

Customers noted that the location is often understaffed, leading to slow service and operational issues.
  • CB
    Cindy Busch
    Aug 18, 2025
    1.0
    I love Dunkin their donuts, drinks and sandwiches are always good. It’s seems tho this particular location always has an issue with customizing my order. It’s usually the same woman in the morning and everytime she is here my order is not customized correctly. Other times when other ppl have made my food my order was correct. It’s a bit of an attitude from this one lady always, it’s so unfortunate. I like coming here but I know she won’t care about fulfilling my small accommodations. I don’t even want to correct her in the moment because I’m afraid she will do something malicious to my food out of spite. Plus I come here often I don’t want to get poisoned lol smh so I look at my receipt and notice there are bad reviews with this same name from years ago, this is crazy. Like how is she even still working here??? We all keep saying the same thing 🤔 She is rude and clearly hates working here. No good customer service and she was mean to a new hire today but he was nice to me. Other staff has always been nice even if something was off with my order. It’s exhausting at this point I made time for this review even tho I know it’ll get over looked smh gotta go buy Dunkin drinks at grocery store now and just make my own no more wasting money all because of poor customer service. 👎 all I asked for was extra milk in my latte and crispy bacon
  • EC
    Erica Cogdell
    Jul 31, 2025
    2.0
    This location is always so inconsistent, and if asked to remake a drink they jusy pour more into the incorrect drink instead of remaking. I go out of my way to the mall location.
  • MK
    Melanie M Kusaka-Milho
    Jun 5, 2025
    4.0
    Ordered 6 donuts- 3 glazed; 2 blueberry and a strawberry frosted. Also, a strawberry dragon fruit drink. The drink was good. However, the girl who took my order did not hear my order correctly. Instead of three glazed I got two and three blueberry. (I was sad, but my husband was happy.) Did order a puppy cup 🐶 Note: If you want soft donuts - need to get them in the AM. By the evening they can be a bit on the hard/dry side based on my past purchases.
  • TR
    Titi Kau'ilani Ricafort
    Mar 19, 2023
    5.0
    First time here. Small location but very well laid out. Happened to stop by when I was in the area and very friendly staff. They have a table set away from the cashier for uber, door dash, etc. Tried their expresso which was great tasting and was able to try 4 donuts.
  • RD
    Rachael DeCosta
    Jun 2, 2022
    4.0
    The last 2 times I've come here I couldn't get something I wanted (coffee maker wasn't working, oven wasn't working). However, workers always have a great attitude and are very friendly. Coffee maker and oven were also working fine today 😋

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Pearl City, HI?

Dunkin' in Pearl City operates daily from 5:00 AM to 8:00 PM on weekdays and Saturdays and Sundays from 6:00 AM to 8:00 PM.

Does Dunkin' in Pearl City offer delivery and curbside pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services at this location.