McDonald's

3.5
974 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4403 Honoapiilani Hwy, Lahaina, HI
96761, United States

Hours

Reviews

3.5
974 reviews
5 stars
354
4 stars
204
3 stars
160
2 stars
73
1 star
183

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported long wait times, incorrect orders, and disorganized service, leading to frustration.

Food Quality

While some reviews praised the freshness and taste of certain items, others complained about cold, stale, or incorrect food.

Staff Attitude

Customer experiences varied, with some noting friendly and helpful staff, while others described rudeness and a lack of professionalism.

Pricing Concerns

Several customers expressed dissatisfaction with high prices, especially in comparison to other locations, and noted the absence of free drink refills.

Cleanliness and Atmosphere

Reviews highlighted issues with cleanliness and a lack of inviting atmosphere, with some locations described as dirty or unwelcoming.
  • DR
    Dave Rapien
    Jan 6, 2026
    5.0
    Quick and easy. I liked that they used your name instead of just a number when telling your order was up
  • KH
    Katherine Hurd
    Dec 30, 2025
    5.0
    Never thought I’d review a McDonalds but it was a great experience. I needed WiFi & workspace for my early morning video calls. The coffee was piping hot and the wifi was strong. The staff was very kind, and the ordering for dine-in has you take a number and they bring it to you!
  • JI
    John Smith III
    Dec 29, 2025
    5.0
    Grabbed a quick bite after doing laundry. The nearest McDonald’s was this location so I went inside to eat. The ordering process was quick and simple on the kiosk and via my McDonalds app. My food was delivered to my table by an awesome employee pushing a food cart. My food was delicious, fresh and tasty!
  • MK
    Mariama Koroma
    Dec 29, 2025
    1.0
    This was both an abhorrent and horrendous experience. I should fromcmy morning coffee order where they provided nothing but cream and caramel somehow forgetting the actual coffee part. But no, o have them another shot with 2 oreo mcflurrires and a haupia pie. I placed my order 20 minutes prior to arrival due to my earlier experience. Upon arrival there was mas chaos both drove through and inside. I then waited 40 minutes for them to tell me they did not see my order. Mind you the app had said the order was ready while we were on site. There was absolutely no organization amongst the employees and you could sense the chaos. We watched several people order numbers be called out only for them to come back saying things were missing....back to my order. I eventually had to ask for a refund where they told me they could not find m ty order and that they ran out of pie. I had to show them by order receipt as well as the funds pulled from my bank account. Wild. In the end I recieved my mcflurries (a vanilla ice pop with some oreo sprinkles) with no pie or refund for said pie. Whatever you do dont order or waste your money here, it isnt worth it at any point in the day.
  • NL
    Nolan Li
    Dec 20, 2025
    1.0
    Ordered online after confirming the McDonald’s location was open. Drove there in the rain, only to find the store already closed. Despite this, the McDonald’s app was still accepting orders. When I tried to cancel, the app claimed the order was “being prepared” and blocked cancellation. I called the store multiple times—no one answered. This is unacceptable.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's Lahaina for dine-in service?

McDonald's in Lahaina is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Fridays and Saturdays.

When is the drive-thru service available at this McDonald's location?

The drive-thru operates daily from 5:00 AM to 11:00 PM, with extended hours until midnight on Fridays and Saturdays.