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McDonald's

3.7
(1004 reviews)

Business Details

1214 S Kihei Rd, Kihei, HI
96753, United States
(808) 879-0627
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1214 S Kihei Rd, Kihei, HI
96753, United States

Hours

Reviews

3.7
1,004 reviews
5 stars
380
4 stars
241
3 stars
195
2 stars
77
1 star
111

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, long wait times, and incomplete orders, particularly in the drive-thru and during breakfast hours.

Staff Attitude

Several reviews mentioned rude or unhelpful staff, with some customers feeling disrespected or ignored during their visits.

Ordering Experience

The shift to kiosk-only ordering was met with mixed reactions; while some found it efficient, others preferred human interaction and found the kiosks confusing.

Food Quality

While some customers enjoyed the food, there were complaints about items being served cold or not meeting McDonald's usual standards.

Pricing Concerns

Many customers felt that prices were excessively high compared to other locations, leading to dissatisfaction with the overall value.
  • JM
    Joe Mac
    Feb 23, 2026
    3.0
    Saints preserve us, finally a Mcdo with good and pleasant service Go Maui!
  • YS
    YUAN SUN
    Feb 22, 2026
    5.0
    种类不多,价格不贵,还不错的
  • SS
    Sheryl
    Feb 18, 2026
    2.0
    I Paid $10 for a mocha frappe and a medium fries. They gave me a carmel frappe and COLD french fries the size of what used to be a small.... So disappointed!! I haven't been there for a while and I wont be back for A WHILE
  • FM
    Flo McCarther
    Feb 6, 2026
    4.0
    It's a very busy store. The dine in area is very small and generally patrons have to carry their foodstuffs out of the restaurant and onto the floors or just leave the store with their order. Expansion of the store would be great. I was looking for specific household goods and was able to locate my items without issues. The ladies room was well stocked and clean. The parking spaces along the front of the store were nice, minimal carts left deserted and that sidewalk area was well maintained. It was a good day.
  • GM
    Greg Mohn
    Jan 17, 2026
    2.0
    Third time in a row I've been through the drive-thru and my order was incomplete or missing items. My second time through I asked the cashier who appeared to be a manager if my order was correct. He said yes sir. I checked it myself and then I said well. Can I have the drink that you shorted me shorted me he said nope there's everything in the bag. I checked two times and me shut the window after he hand me my food and shoved me along my way. I once again discovered that my order was not complete that again. I was missing the main reason I wanted to go to McDonald's on the first place my apple pies and they were not in there as well as condiments and special order requests were not honored either. So the third time I was a little more animated spoke in the drive-thru to the person told them my problem and said I'd really appreciate it if they took the time to make the right order. Not sure me again and guess what? Boom order mission items again. He assured me that he checked everything. This is everything I handed it to me. I pause waited about 30 seconds and then I said is that everything? Are you sure I said yeah? I promise I drove away trusting him only to find out that he was either blind or he didn't check my bag cuz I also was missing items. So three trips in 2 weeks over $25 worth of food that wasn't in the bag and I was charged for and managerial type presence. Gave me no sort of customer service whatsoever. The golden arches with prices the way they are and service as it has become. It's just not a valuable option any longer

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's in Kihei?

McDonald's in Kihei is open daily from 5:30 AM to 11:00 PM.

During what hours is the drive-thru available at this McDonald's location?

The drive-thru is open every day from 5:30 AM to 11:00 PM.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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