Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported slow service, understaffing, and inaccurate orders, leading to frustration.
Dining Availability
The dining area is rarely open, with many customers unable to use restrooms without making a purchase.
Food Quality
While some customers enjoyed the food, there were numerous complaints about cold or improperly prepared items.
Cleanliness
The location received mixed reviews on cleanliness, with some praising it while others noted issues like cockroaches.
Operational Hours
Many customers expressed dissatisfaction with inconsistent hours, often finding the location closed earlier than advertised.
LD
Leana Sto. Domingo
Nov 13, 2025
1.0
This McDonald’s has the rudest manager named Ray. Long story short, I placed a mobile order and it didn’t come out even after 30 mins. I was questioning this and instead of helping me he yelled at me to get off “his” property and pointing to leave. They took my money and I got nothing no food in exchange. I am just in shock that an employee would even talk to anyone like that. He might be frustrated with something else but he definitely took it out on me. McDonald’s should double check what kind of people they hire.
JR
Jeffrey Rowand
Nov 9, 2025
2.0
McDonald’s in Kealakakua is a joke. The dining room is rarely open when I come through, so I am forced to use the drive through and eat in my car. To make things worse they can’t seem to be bothered to think through what a customer needs with the meal that was ordered. I ordered a big breakfast plate. No butter or jelly for the biscuit. No salt and pepper for the eggs. I guess I’m fortunate to get a knife and fork this time. A little bit of training would be nice.
SS
Smidty Schripsema
Oct 31, 2025
5.0
You can still get the meal deal. Even in Hawaii!!!
OS
Oscar Sowten
Oct 6, 2025
3.0
Just another Macas.
RA
Rebecca Aitken
Jul 22, 2025
3.0
Not very helpful with kiosks. They weren't working right and everyone acted like couldn't take an order unless was through kiosks.