Brand Certified
McDonald's
3.6(884 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
16-565 Old Volcano Road, Keaau, HI
96749, United States
Certified by McDonald's • Mar 01, 2026
(808) 966-8812
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.6
884 reviews
5 stars
320
4 stars
190
3 stars
173
2 stars
66
1 star
135
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported slow service, long wait times, and issues with order accuracy.
Food Quality
While some customers enjoyed the food, there were complaints about cold items, overcooked chicken, and inconsistent quality.
Cleanliness
Several reviews mentioned unsanitary conditions in the dining area and bathrooms.
Staff Attitude
Mixed feedback on staff friendliness; some praised the service while others reported rude interactions.
Ordering Process
Many customers expressed frustration with the kiosk-only ordering system and issues with the mobile app.
- AAAugusta2 days ago1.0Chad Nicholas, really need to fix that attitude. Disrespecting customer with an attitude is not the way to go. You wanna be funny and disrespect my wife, bad move boy. You lucky my wife is the most kind hearted person or I was going to have a talk with you.
- BKBrad KvederisFeb 18, 20264.0Not too bad for a McDonald's, I guess. Prices were not as bad as I expected for Hawaii. Minus a star for being stingy with drinks and condiments, and actually charging for more than the allotted amount of mcnugget sauce.
- JCJames ClemitusFeb 16, 20261.0I informed the staff a customer brought a dog in when it post no dogs. I was told not to worry they let dog in all the time.
- LFLavinia FotuaikaFeb 5, 20265.0This McDonald's are helping me a lot with My trip. I went there to use their wifi and surrounded with lots of islands citizens. Very Rich island and full of rich people who are living among the poor people too.
- SSSteve SmithJan 18, 20265.0I go to for coffee
Frequently Asked Questions About McDonald's
What are the regular opening hours for McDonald's at 16-565 Old Volcano Road, Keaau?
McDonald's is open daily from 6:00 AM to 11:00 PM.
Does this McDonald's location offer delivery services, and what are the delivery hours?
Yes, delivery is available daily from 6:30 AM to 10:00 PM.
What service options are available at this McDonald's?
Services include Drive-Thru, Curbside Pickup, Gift Cards, Mobile Offers, Mobile Ordering, and WiFi.
How can I order McDonald's food online from this location?
You can order online via McDonald's App or directly through the delivery link https://mcdonalds.order.online/business/-5579.
What payment methods are accepted at this McDonald's?
Accepted payments include American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Where is McDonald's located in Keaau?
The address is 16-565 Old Volcano Road, Keaau, HI 96749, USA.
Are there any coffee shops near McDonald's where I can grab a different style of coffee or tea?
Yes, The Coffee Bean & Tea Leaf Keaau is nearby, perfect for coffee or tea lovers looking for an alternative.
Which other food and dining options are close to McDonald's in Keaau?
Nearby options include Raw Hawaiian Honey Company, Spoonful Cafe (a Thai restaurant), Big Island Bakehouse, Subway, Alibi Tavern, and The Kea'au Deli for a variety of cuisines.
Are there any travel or convenience services near McDonald's in Keaau?
Yes, Keaau Travel Service and Keaau Shell Food Mart are nearby for travel and convenience shopping needs.
Does this McDonald's have a loyalty program or rewards system?
Yes, McDonald's offers MyMcDonald's Rewards to earn points for free food. More information is available at https://www.mcdonalds.com/us/en-us/mymcdonalds.html.
Brand Certified Facts from McDonald's
This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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- Legal business name
- Hours of operation
- Phone number
- Official website