Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.6
876 reviews
5 stars
317
4 stars
189
3 stars
173
2 stars
65
1 star
132
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported slow service, long wait times, and issues with order accuracy.
Food Quality
While some customers enjoyed the food, there were complaints about cold items, overcooked chicken, and inconsistent quality.
Cleanliness
Several reviews mentioned unsanitary conditions in the dining area and bathrooms.
Kiosk Experience
Many customers expressed frustration with the kiosk ordering system, citing difficulties and a lack of assistance from staff.
Customer Service
Mixed feedback on staff friendliness; some praised the service while others reported rude interactions.
- TDTree “Boogie Down”Nov 10, 20255.0The McDonald's employees in Hawaii are on it! No slacking, a continued hustle with a smile.
- RRRachaelOct 23, 20253.0This McDonald’s always has issues. They make you park to wait for food even if the attendant is walking outside as I’m parking. If you ask for extra sauce, which isn’t free, they won’t put it on.
- SSSheTravelsOct 8, 20251.0This is an almost $11. meal at Keaau McDonalds. I do not eat this kind of food very often and this confirms to me to stay away. Look at how lousy and unappealing the food is. Service was just ok, not really interested in being friendly.
- CRChristopher ReglandOct 1, 20255.0Always the correct order not a long wait thru dive thru
- MHMelissa HallOct 1, 20255.0New crispy chicken deluxe is fabulous!!!
Frequently Asked Questions About McDonald's
What are the regular opening hours for McDonald's at 16-565 Old Volcano Road, Keaau?
McDonald's is open daily from 6:00 AM to 11:00 PM.
Does this McDonald's location offer delivery services, and what are the delivery hours?
Yes, delivery is available daily from 6:30 AM to 10:00 PM.
What service options are available at this McDonald's?
Services include Drive-Thru, Curbside Pickup, Gift Cards, Mobile Offers, Mobile Ordering, and WiFi.
How can I order McDonald's food online from this location?
You can order online via McDonald's App or directly through the delivery link https://mcdonalds.order.online/business/-5579.
What payment methods are accepted at this McDonald's?
Accepted payments include American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Where is McDonald's located in Keaau?
The address is 16-565 Old Volcano Road, Keaau, HI 96749, USA.
Are there any coffee shops near McDonald's where I can grab a different style of coffee or tea?
Yes, The Coffee Bean & Tea Leaf Keaau is nearby, perfect for coffee or tea lovers looking for an alternative.
Which other food and dining options are close to McDonald's in Keaau?
Nearby options include Raw Hawaiian Honey Company, Spoonful Cafe (a Thai restaurant), Big Island Bakehouse, Subway, Alibi Tavern, and The Kea'au Deli for a variety of cuisines.
Are there any travel or convenience services near McDonald's in Keaau?
Yes, Keaau Travel Service and Keaau Shell Food Mart are nearby for travel and convenience shopping needs.
Does this McDonald's have a loyalty program or rewards system?
Yes, McDonald's offers MyMcDonald's Rewards to earn points for free food. More information is available at https://www.mcdonalds.com/us/en-us/mymcdonalds.html.