Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.6
877 reviews
5 stars
317
4 stars
189
3 stars
173
2 stars
66
1 star
132
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported slow service, long wait times, and issues with order accuracy.
Food Quality
While some customers enjoyed the food, others complained about cold items, overcooked chicken, and inconsistent quality.
Cleanliness
Several reviews mentioned unsanitary conditions in the dining area and bathrooms.
Staff Attitude
Customer experiences with staff varied, with some praising friendly service while others reported rudeness and poor communication.
Ordering Process
Many customers expressed frustration with the kiosk ordering system and the lack of traditional cashier service.
- DJDinglehopper johnsonJan 3, 20261.0This was amazing my bird loved it
- TDTree “Boogie Down”Nov 10, 20255.0The McDonald's employees in Hawaii are on it! No slacking, a continued hustle with a smile.
- RRRachaelOct 23, 20253.0This McDonald’s always has issues. They make you park to wait for food even if the attendant is walking outside as I’m parking. If you ask for extra sauce, which isn’t free, they won’t put it on.
- SSSheTravelsOct 8, 20251.0This is an almost $11. meal at Keaau McDonalds. I do not eat this kind of food very often and this confirms to me to stay away. Look at how lousy and unappealing the food is. Service was just ok, not really interested in being friendly.
- CRChristopher ReglandOct 1, 20255.0Always the correct order not a long wait thru dive thru
Frequently Asked Questions About McDonald's
What are the regular opening hours for McDonald's at 16-565 Old Volcano Road, Keaau?
McDonald's is open daily from 6:00 AM to 11:00 PM.
Does this McDonald's location offer delivery services, and what are the delivery hours?
Yes, delivery is available daily from 6:30 AM to 10:00 PM.
What service options are available at this McDonald's?
Services include Drive-Thru, Curbside Pickup, Gift Cards, Mobile Offers, Mobile Ordering, and WiFi.
How can I order McDonald's food online from this location?
You can order online via McDonald's App or directly through the delivery link https://mcdonalds.order.online/business/-5579.
What payment methods are accepted at this McDonald's?
Accepted payments include American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Where is McDonald's located in Keaau?
The address is 16-565 Old Volcano Road, Keaau, HI 96749, USA.
Are there any coffee shops near McDonald's where I can grab a different style of coffee or tea?
Yes, The Coffee Bean & Tea Leaf Keaau is nearby, perfect for coffee or tea lovers looking for an alternative.
Which other food and dining options are close to McDonald's in Keaau?
Nearby options include Raw Hawaiian Honey Company, Spoonful Cafe (a Thai restaurant), Big Island Bakehouse, Subway, Alibi Tavern, and The Kea'au Deli for a variety of cuisines.
Are there any travel or convenience services near McDonald's in Keaau?
Yes, Keaau Travel Service and Keaau Shell Food Mart are nearby for travel and convenience shopping needs.
Does this McDonald's have a loyalty program or rewards system?
Yes, McDonald's offers MyMcDonald's Rewards to earn points for free food. More information is available at https://www.mcdonalds.com/us/en-us/mymcdonalds.html.