Wendy's

4.1
1002 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
490 Kamokila Blvd., Kapolei, HI
96707, United States

Hours

Reviews

4.1
1,002 reviews
5 stars
490
4 stars
276
3 stars
133
2 stars
35
1 star
68

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; some customers praised friendly service while others reported rude or inattentive behavior.

Food Quality

Food quality is inconsistent; some reviews highlight delicious meals while others mention cold or poorly prepared items.

Cleanliness

The restaurant is generally noted for being clean, although some customers reported issues with cleanliness and food freshness.

Service Speed

Service speed varies significantly; some customers experienced long wait times while others received their orders quickly.
  • TS
    Truth Setter
    Dec 21, 2025
    5.0
    Always hot and fresh food big shout out to CHARLES ! 😀🤙🏽 for the huge smile and friendly customer service needed that day ! My experience I came into the store and waited at the counter for about 3 minutes the lady there I guess she’s the manager Nadia was in the middle of a personal cellphone call and just looked at me with out acknowledging and proceeded about whatever she was doing.👎 However, Charles came right over took my order and I can tell you his attitude was awesome it totally made up for the “managers passive attitude” thanks Charles ! 🤙🏽
  • VB
    Virginia Baker
    Dec 17, 2025
    5.0
    Employees were friendly and helpful. Had a traditional chocolate frosty, delicious. Others with me had chili, baked potatoes, Caesar salad and soda. Everything was great. Only issue was they were out of Coke in the beverage machine.
  • MM
    MamaLala
    Nov 5, 2025
    1.0
    SAVE YOURSELF THE TIME AND YOUR MONEY! This Wendy’s location is not worth it! Some of the staff is very **RUDE** AND **UNFRIENDLY**!! The girl who took down my order had a bad attitude! And she messed up on my order! Probably on purpose! I’m never returning to this Wendy’s!
  • SB
    Stacey B
    Aug 23, 2025
    5.0
    Went here last night for dinner and was so impressed. The staff were all so welcoming and kind. The service was exceptional. All of the food was delicious. We chose to dine in and it was very clean. The atmosphere was so nice that I didn’t even feel like I was in a fast food restaurant. It felt like a nice sit down place. Best Wendy’s I’ve ever eaten at and will definitely be back.
  • SG
    Sophie Godwin
    Aug 3, 2025
    1.0
    Ordered 1 breakfast meal and it took 30 minutes, and got charged for car behind me mobile order. After 35minutes and getting a refund, the coworker asked for the sandwich from the cook and they stated, " i dont know how to make it". I just left, never coming back in the morning ever.

Frequently Asked Questions About Wendy's

Is Kapolei Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the operating hours for the drive-thru at Wendy's Kapolei?

The drive-thru at Wendy's Kapolei is open daily from 6:30 AM to 1:00 AM.