Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Feedback on staff is mixed; some customers praised friendly service while others reported rude or inattentive behavior.
Food Quality
Food quality is inconsistent; some reviews highlight delicious meals while others mention cold or poorly prepared items.
Cleanliness
The restaurant is generally noted for being clean, although some customers reported issues with cleanliness and food freshness.
Service Speed
Service speed varies significantly; some customers experienced long wait times while others received their orders quickly.
TS
Truth Setter
Dec 21, 2025
5.0
Always hot and fresh food big shout out to CHARLES ! 😀🤙🏽 for the huge smile and friendly customer service needed that day !
My experience
I came into the store and waited at the counter for about 3 minutes the lady there I guess she’s the manager Nadia was in the middle of a personal cellphone call and just looked at me with out acknowledging and proceeded about whatever she was doing.👎
However, Charles came right over took my order and I can tell you his attitude was awesome it totally made up for the “managers passive attitude” thanks Charles ! 🤙🏽
VB
Virginia Baker
Dec 17, 2025
5.0
Employees were friendly and helpful. Had a traditional chocolate frosty, delicious. Others with me had chili, baked potatoes, Caesar salad and soda. Everything was great. Only issue was they were out of Coke in the beverage machine.
MM
MamaLala
Nov 5, 2025
1.0
SAVE YOURSELF THE TIME AND YOUR MONEY! This Wendy’s location is not worth it! Some of the staff is very **RUDE** AND **UNFRIENDLY**!! The girl who took down my order had a bad attitude! And she messed up on my order! Probably on purpose! I’m never returning to this Wendy’s!
SB
Stacey B
Aug 23, 2025
5.0
Went here last night for dinner and was so impressed. The staff were all so welcoming and kind. The service was exceptional. All of the food was delicious. We chose to dine in and it was very clean. The atmosphere was so nice that I didn’t even feel like I was in a fast food restaurant. It felt like a nice sit down place. Best Wendy’s I’ve ever eaten at and will definitely be back.
SG
Sophie Godwin
Aug 3, 2025
1.0
Ordered 1 breakfast meal and it took 30 minutes, and got charged for car behind me mobile order. After 35minutes and getting a refund, the coworker asked for the sandwich from the cook and they stated, " i dont know how to make it". I just left, never coming back in the morning ever.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours for the drive-thru at Wendy's Kapolei?
The drive-thru at Wendy's Kapolei is open daily from 6:30 AM to 1:00 AM.
Is Wendy's Kapolei currently open?
Yes, Wendy's Kapolei is open and committed to serving quality food every day.
Does Wendy's Kapolei serve breakfast?
Yes, Wendy's Kapolei serves breakfast with options like breakfast combos, croissants, biscuits, sandwiches, coffee, and sides.
What payment methods are accepted at Wendy's Kapolei?
Wendy's Kapolei accepts American Express, Cash, Discover, MasterCard, and Visa.
Can I order Wendy's Kapolei meals online or via app?
Yes, you can order online at order.wendys.com or via the Wendy's app available on the App Store.
How can I contact Wendy's Kapolei for feedback or questions?
You can reach out via Live Chat or leave a message on Wendy's Contact page, call 888-624-8140, or call the location directly at (808) 374-9919.
Are there delivery options available at Wendy's Kapolei?
Yes, delivery is available where offered. Check the Wendy's app or order.wendys.com to see if delivery is available in your area.
What nearby restaurants can I visit before or after Wendy's Kapolei?
Nearby restaurants include Ama Store, Little Caesars Pizza, Panda Express, Alyssandra's Lumpia Express, Mike & Billz Fire Grillz, Buono Pasto Assaggio, and Popeyes Louisiana Kitchen.
Is there a gas station near Wendy's Kapolei for quick refueling?
Yes, the Texaco gas station, which also offers tire repair and a convenience store, is located nearby.
What other services or businesses are located near Wendy's Kapolei that customers might find useful?
Nearby services include Hawaii Self Storage, Geek IT Hawaii (IT and computer repair), various mortgage brokers like Motto Mortgage, banks such as American Savings Bank and Territorial Savings Bank, as well as beauty salons like Oasis Nails and Beauty is Her Name.