Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Kapolei Subway® Restaurant at Kapolei Pwy/Kualakai Rd brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Customer service is beyond horrible. Wouldn’t recommend
HH
Hazel
Jul 1, 2025
1.0
Customer service was not it I did not get greeted when I came in the store but when I came in I saw one of the employees trying on shoes in the back and it took them a while to start my order, and when I asked for a cookie they dropped it on the counter but still gave it to me and the cookie looked like there was a small bite mark in it and this happed on July 1st so who ever worked that day needs to improve there job skills
DD
Dacey
Jun 30, 2025
1.0
Service was beyond horrible. I have been to this location many times and it really depends on who is working to determine whether the service will be good or not. I have the Host ID # of who was serving me: JRCV64B5D25Wz569. A tall boy, broad shoulders served me. He was the one assembling the veggies of my sandwich. I went in with my mom and she asked for "Hot honey sauce" which is a sauce requirement for 2 of the sandwiches on their menu. She got what was left of the bottle and I was next; I asked if they had more and the worker looked at the bottle and said no. I asked him again if he was sure about that and he rudely said no again. Okay fine, I moved on. I was asking for my veggies and when I asked for onions - I asked for a little more (on my 6in by the way) He told me that he would not put extra onions on my sandwich. I asked two more times and he told me no every time because they were running out (the onions were full in the front and i only had a 6in sub, I understand if they are running low but I only asked for a little extra) He rolled his eyes and looked at me like it was my fault that they were running out. I asked again and he finally gave me a little extra. He wrapped my sandwich poorly and spoke to me very rudely the entire time. I hate when this worker is here. He had extremely poor customer service and should work on his attitude when speaking to customers. I used to work in the food industry and there are ways to be nice to people when telling customers that the store is low on items. If you are rude you will receive rudeness back.
MW
Michael Warren
Jun 6, 2025
5.0
Aidan laterrell was awesome!!! Very professional and energetic!! Great experience!!