Business Details
About
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 91-5431 Kapolei Parkway in Kapolei is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inNot available
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
574 reviews
5 stars
288
4 stars
144
3 stars
80
2 stars
21
1 star
41
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported problems with service, including early closures, incorrect orders, and slow service.
Food Quality
While many praised the burgers and fries, there were numerous complaints about food preparation, including burnt fries and incorrect toppings.
Pricing Concerns
Several reviews mentioned that the prices are high for the quality and portion sizes, leading to mixed feelings about value.
Cleanliness
Some customers noted cleanliness issues within the restaurant, including dirty tables and unsanitary conditions.
Positive Staff Interactions
Despite service issues, many customers highlighted friendly and helpful staff, particularly mentioning individual employees who provided excellent service.
- CPCain PriceNov 3, 20253.0Ordered 2 shakes and saw that I was charged for three. Requested a refund for the third prior to it being made and was told that refunds could only be processed for food, not milkshakes. The only real option presented was to take the third milkshake (which I ended up giving away). At least the food was good.
- HSHigh Desert SitterOct 23, 20251.0Drove 40 minutes… they were closed on a Wednesday at 5:45pm. Maybe something broke? I hope they aren’t going out of business.
- TJTra JonesOct 2, 20251.0For some reason, this location is always closing early for no apparent reason. As a district manager to another local restaurant, I’m curious if they’re higher managers, knows that this has been going on I went at 9:30 and they already closed cleaning up mind you a place my order at 9:10 online. You can see the time stamps in my photos along with the open sign being off.
- SBShai BurtonSep 11, 20251.0Theres no way u can sip shake from this skinny straw 😞
- RARoni AkanaSep 2, 20255.0Best burger 🍔 around!! And great french fries too!!
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
Does Five Guys offer delivery?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
How many restaurants does Five Guys have?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Is the Five Guys veggie sandwich a veggie patty?
Our veggie sandwich is not a veggie burger, but truthfully, it can be a mix of whatever you'd like. Choose any combination of our condiments and add cheese for an additional cost.
Our standard veggie is a mix of peppers, onions and mushrooms with or without cheese.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Does Five Guys Kapolei accept reservations?
No, Five Guys Kapolei does not accept reservations.
What are the operating hours of Five Guys Kapolei?
Five Guys Kapolei is open daily from 11:00 AM to 10:00 PM.
Does Five Guys Kapolei offer delivery services?
Yes, Five Guys Kapolei offers delivery daily from 11:00 AM to 9:30 PM.
Can I place an order for pickup at Five Guys Kapolei?
Yes, in-store pickup and curbside pickup services are available at Five Guys Kapolei.
Is Five Guys Kapolei wheelchair accessible?
Yes, the restaurant has wheelchair accessible entrance, restroom, and parking.
What payment options are accepted at Five Guys Kapolei?
Five Guys Kapolei accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
How can I view the menu or place an order online for Five Guys Kapolei?
You can view the menu and place orders online via https://order.fiveguys.com/location/five-guys-kapolei/menu or through the Five Guys app available for iOS and Android.
What are some nearby places a customer can visit before or after dining at Five Guys Kapolei?
Customers can visit Ka Makana Aliʻi shopping center, or grab dessert at HI Cravings Powered By Jess Da Best and Milky Cereal Bar nearby.
Are there any clothing or shoe stores close to Five Guys Kapolei?
Yes, nearby stores include Hollister Co., Vans, American Eagle, Skechers Retail, and Finish Line at Macy's.
Can I combine a shopping trip with a meal at Five Guys Kapolei?
Absolutely, Five Guys is close to apparel stores like The Collective, Noeau Designers, and GetNutz Wear, perfect for a shopping and dining outing.