Brand Certified
Five Guys
4.1(583 reviews)
Certified by Five Guys • Feb 22, 2026
Business Details
91-5431 Kapolei Parkway, Kapolei, HI
96707, United States
Certified by Five Guys • Feb 22, 2026
(808) 628-4740
Certified by Five Guys • Feb 22, 2026
https://restaurants.fiveguys.com/91-5431-kapolei-parkway
Certified by Five Guys • Feb 22, 2026
About
Certified by Five Guys • Feb 22, 2026
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 91-5431 Kapolei Parkway in Kapolei is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Certified by Five Guys • Feb 22, 2026
Hours
Certified by Five Guys • Feb 22, 2026
Reviews
4.1
583 reviews
5 stars
290
4 stars
148
3 stars
80
2 stars
23
1 star
42
What are people saying?
AI-generated from recent customer reviews
Food Quality
While many customers enjoyed the burgers and fries, there were several complaints about food quality, including issues with incorrect orders, burnt fries, and even food poisoning.
Service Issues
Customers reported inconsistent service, with some praising friendly staff while others experienced slow service, unhelpful management, and order mistakes.
Pricing Concerns
Many reviews noted that the prices were considered high for the quality and portion sizes, leading to dissatisfaction among some customers.
Cleanliness
Several customers mentioned cleanliness issues within the restaurant, including dirty tables and unsanitary conditions.
Atmosphere
The atmosphere received mixed reviews, with some enjoying the dining experience while others found the music inappropriate and the environment unwelcoming.
- MSMichael-John ShermanFeb 4, 20262.0Fries were under cooked. Patty was dry
- JTJin ToyoharaDec 27, 20255.0拙い英語でベーコン入りバーガーを注文したけど、普通のバーガーでオーダーが通ってしまった。 店員さんに言うと、無料でベーコンだけくれました。
- JWJohn WelshDec 23, 20251.0Got food poisoning on 22 December 2025, my wife both got it
- TMTerica MotleyDec 20, 20252.0Honestly, the only person that was friendly was the cashier. Ordered a bacon cheeseburger came out with no cheese bacon tasted like straight grease also ordered Cajun fries which were overly seasoned. Meal was definitely not great as the other locations on island bun was a little hard for some reason burger was luke warm. Staff was a bit Rowdy MUSIC WAS NOT CUSTOMER FRIENDLY AT ALL!!
- Aゑ。Dec 16, 20255.0出来たてハンバーガーを食べました。 ３人でポテトとハンバーガー２つを頼んだところ、１つはカットしてくれました。 とても親切！ ハンバーガーもポテトも好みの味で大満足でした。 ドリンクマシーンも使いやすくて良かったです。
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
How many restaurants does Five Guys have?
As of January 2026, we have more than 1,900 locations in over 24 countries!
Does Five Guys offer delivery?
Most North American locations offer delivery. The best way to find out if the location nearest to you offers delivery is to visit our website or download the app.
Additionally, we work with all major third-party delivery companies in the U.S., including DoorDash and Uber, so feel free to search for Five Guys through their platforms!
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Why does Five Guys have peanuts for free?
Serving peanuts for free began as a way for people to pass the time while they waited for us to cook up their meals (way back in the day, before smartphones). It was such a hit, and has become such a Five Guys tradition, that we keep our stores stocked with peanuts to this day.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Why is Five Guys switching from a fry cup to a fry bag?
We are switching to fry bags to ensure your fries stay fresher and as part of our larger commitment to the environment. The bags allow air to circulate better, so fries stay fresh during delivery and takeout. Same portions, same great fries – just smarter packaging that’s also better for the environment.
Does Five Guys Kapolei accept reservations?
No, Five Guys Kapolei does not accept reservations.
What are the operating hours of Five Guys Kapolei?
Five Guys Kapolei is open daily from 11:00 AM to 10:00 PM.
Does Five Guys Kapolei offer delivery services?
Yes, Five Guys Kapolei offers delivery daily from 11:00 AM to 9:30 PM.
Can I place an order for pickup at Five Guys Kapolei?
Yes, in-store pickup and curbside pickup services are available at Five Guys Kapolei.
Is Five Guys Kapolei wheelchair accessible?
Yes, the restaurant has wheelchair accessible entrance, restroom, and parking.
What payment options are accepted at Five Guys Kapolei?
Five Guys Kapolei accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
How can I view the menu or place an order online for Five Guys Kapolei?
You can view the menu and place orders online via https://order.fiveguys.com/location/five-guys-kapolei/menu or through the Five Guys app available for iOS and Android.
What are some nearby places a customer can visit before or after dining at Five Guys Kapolei?
Customers can visit Ka Makana Aliʻi shopping center, or grab dessert at HI Cravings Powered By Jess Da Best and Milky Cereal Bar nearby.
Are there any clothing or shoe stores close to Five Guys Kapolei?
Yes, nearby stores include Hollister Co., Vans, American Eagle, Skechers Retail, and Finish Line at Macy's.
Can I combine a shopping trip with a meal at Five Guys Kapolei?
Absolutely, Five Guys is close to apparel stores like The Collective, Noeau Designers, and GetNutz Wear, perfect for a shopping and dining outing.
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