Dunkin'

3.9
491 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Kapolei, HI for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryNot available
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
4450 Kapolei Parkway, Kapolei, HI
96707, United States

Hours

Reviews

3.9
491 reviews
5 stars
244
4 stars
118
3 stars
43
2 stars
29
1 star
57

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, long wait times, and incorrect orders, leading to frustration.

Staff Attitude

While some reviews praised friendly staff, many others noted rude or indifferent behavior from employees.

Product Availability

The location often runs out of popular items, including donuts and ingredients for drinks, disappointing customers.

Cleanliness and Environment

The cleanliness of the store was inconsistent, with reports of dirty tables and a closed dining area.

Quality of Food

Mixed reviews on food quality; while some enjoyed the donuts and coffee, others found them stale or unsatisfactory.
  • GB
    Gemma Bailey
    Dec 19, 2025
    1.0
    First time here and the service is very slow and when my lady gave me my drink cup is soapy and when she hand me the rest of my order I was disappointed because it smell like cleaning chemicals and it was cold. And so I tried my other order and same thing smells like chemicals. I tried a small bite and it was one of the most stupid decision I did. I called them and let them know what happen and the lady in the other line was sorry and offer me to come back. Yap my answer is NOPE and I don’t need them to replace it. Never again
  • VB
    Virginia Baker
    Dec 10, 2025
    5.0
    A very popular Dunkin location so I typically go inside instead of the drive-through which can be a little slow at times. Everyone in there is very welcoming and always happy to see a customer and help them. I love going early when the donuts are fresh and they are consistently tasty here. There’s a nice little area inside if you wanna eat there or you can go enjoy the weather outside. My favorite Duncan Location.
  • MS
    Marj Seyl
    Nov 7, 2025
    5.0
    We don't have these at home any more. It was awesome having access.
  • MM
    Michelle
    Nov 5, 2025
    5.0
    I decided to stopped by before picking up my mom from work in kapolei & it was already 7:53 pm, I knew they were going to close soon at 8 pm so i felt bad going right before they close. But even that they were amazing. Asked for a recommendation & the person in the drive thru sounded so nice & friendly recommending a drink. Btw i loved the drink. He was so nice at the window too. Totally forgot to ask for his name. African American i believe sorry I tried calling but they were already closed but I will definitely call tomorrow to get his name so he gets the praise he deserves. Love the friendly genuine interactions. Good customer service can make or break someones day. Will come back more often now! & love the clear cups!!! 🤩 👍🏽
  • JJ
    Josie
    Nov 12, 2022
    1.0
    They're always randomly drive through only which is annoying in the first place AND THEN they don't put up any clearly visible signs to tell you this, so you have to park and walk all the way up to the door just to find out they're not open and then get back in your car and get in the long drive through lane 😑 it's so stupid and most of the time we just leave.

Frequently Asked Questions About Dunkin'

What are the opening hours of Dunkin' in Kapolei, HI?

Dunkin' in Kapolei is open Monday to Friday from 5:00 AM to 8:00 PM, and Saturday to Sunday from 6:00 AM to 8:00 PM.

Does the Dunkin' Kapolei location offer delivery and curbside pickup?

Dunkin' Kapolei offers delivery service but does not provide curbside pickup.