Brand Certified
Wendy's
3.6(308 reviews)
Certified by Wendy's • Mar 01, 2026
Business Details
1143 Kailua Rd, Kailua, HI
96734, United States
Certified by Wendy's • Mar 01, 2026
(808) 940-0208
Certified by Wendy's • Mar 01, 2026
https://locations.wendys.com/united-states/hi/kailua/1143-kailua-rd
Certified by Wendy's • Mar 01, 2026
About
Certified by Wendy's • Mar 01, 2026
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Certified by Wendy's • Mar 01, 2026
Hours
Certified by Wendy's • Mar 01, 2026
Reviews
3.6
308 reviews
5 stars
134
4 stars
61
3 stars
33
2 stars
20
1 star
60
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted consistently poor customer service, with reports of rude staff, incorrect orders, and long wait times.
Food Quality
While some customers enjoyed the food, many reported issues with cold, stale, or incorrectly prepared items.
Cleanliness
Several reviews mentioned cleanliness issues, including dirty dining areas and unsanitary conditions.
Staff Attitude
Many customers noted a lack of friendliness and professionalism among staff, contributing to a negative dining experience.
- BMBot McCutchenFeb 20, 20265.0I love their chilli with rice ☺️❤️❤️
- IJIsrael Gonzalez JimenezJan 15, 20261.0Manager lady is so disrespectful and rude the way she talks to me in the drive thru. I’m scared to even eat my Wendy’s burger from fear of her tampering with it or spitting who knows she needs to get booted.horrible tone in her voice
- JHJonnie HahnDec 1, 20255.0The chicken sandwich was delicious
- JTJoseph Kamakanaokalani TomNov 29, 20251.0Listen, I am not that type of person to do bad reviews or speak negatively especially when I didn’t even get the chance to get any food, But this location says it is open until midnight however when I went through the drive thru the woman who answered was so rude with her tone of voice like I was a burden being in the drive thru. After the attitude she proceeded to say “we’re actually closed but what do you want?” It is now 11:27 and I went through the drive thru at 11:22. So are you guys just closing early? Or do you guys usually close 30 min prior? Regardless the attitude was unnecessary and disgusting. Idk how people like that hold a job because it’s customer service. If you are that miserable with this job why not give it to someone who will have a better attitude? All in all. I’ll never eat here. Just a shame. I drove quite a ways to get here.
- BABlane AsaoNov 26, 20253.0Wrong type of person at the drive-up window. She did not greet us, did not enter half of our order through the drive-thru, didn't apologize for the mistake and didn't thank us after our order was completed. Didn't even crack a smile once. Perhaps she was having a bad day. But that shouldn't have been taken out on us. Needless to say even though I like Wendy's, I won't be returning to that restaurant.
Frequently Asked Questions About Wendy's
Is 1143 Kailua Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is the Wendy's at 1143 Kailua Rd currently open?
Yes, this Wendy's location is open and committed to serving customers daily via dine-in, drive-thru, and delivery where available.
What are the drive-thru hours for Wendy's in Kailua, HI?
The drive-thru is open daily from 6:30 AM to midnight.
Does this Wendy's location serve breakfast?
Yes, breakfast is served. You can order breakfast combos, croissant, biscuit and classic sandwiches, coffee, and sides.
How can I order Wendy's food online or by app?
You can order through the Wendy's app available in the Apple App Store or online at order.wendys.com, selecting the Kailua location.
What payment options are accepted at this Wendy's?
This location accepts American Express, Cash, Discover, MasterCard, and Visa.
How can I contact this Wendy's for questions or feedback?
You can call (808) 940-0208 directly, reach customer care via live chat on their contact page, or call 888-624-8140.
Where can I find nutrition and allergen information for Wendy's menu items?
Nutrition and allergen info is available on Wendy's menu website, mobile app, and in-restaurant nutrition posters.
Is delivery available at this Wendy's?
Delivery is available where possible; check the Wendy's app or order.wendys.com to verify delivery options at your address.
What nearby places can I visit around Wendy's at 1143 Kailua Rd?
Nearby, you can visit the Ulu Po Heiau State Monument, a notable historical park, or shop at Koolau Farmers nursery and flowers shop.
Are there any fitness centers or recreational facilities near this Wendy's?
Yes, the YMCA of Honolulu - Windward Branch and Windward YMCA are nearby for fitness and recreational activities.
Brand Certified Facts from Wendy's
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Certified March 01, 2026Yext Knowledge Graph
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