Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Numerous reviews highlight consistently poor service, including rude staff, slow response times, and frequent order mistakes.
Food Quality
Customers reported issues with food freshness, including cold fries, stale buns, and incorrect orders.
Cleanliness
Several reviews mention cleanliness issues, including dirty dining areas and unsanitary conditions in restrooms.
Staff Attitude
Many customers noted unprofessional and unfriendly behavior from staff, contributing to a negative dining experience.
Order Accuracy
A significant number of reviews indicate problems with order accuracy, with many customers receiving incorrect items.
TF
Tru Flores
Oct 26, 2025
1.0
Absolutely awful service !! The workers were extremely rude and arrogant. They mocked my friend who was driving for saying thank you too much. Stay far away from this place at all cost. You couldn’t pay me to go back to this Wendy’s.
AL
Al len
Oct 22, 2025
1.0
👎👎👎👎👎👎👎👎👎👎👎👎👎👎
YO
YOUNGJIN OH
Aug 5, 2025
4.0
시골한복판 깔끔하고 거대한 패스트푸드점. 저녁에 갔는데 으스스해서 무서움, 다른 리뷰들처럼 직원 실수가 많음, 감자빼먹고 포장잘못하고 음료 딴거줌. 햄버거 맛은 맥날과 파이브가이즈 중간 맛. 감튀도 똑같이 중간 맛. 결론은 맛있음.
DS
Donna Saito
Jul 17, 2025
1.0
Service is very poor. Orders are not checked prior to customer pickup. Happened several times, missing utensils, no cheese/onions/ crackers included with chili, wrong sandwiches given. Personalties of workers suck…..even the manager has an attitude. We love Wendy’s food but will no longer spend money for incorrect food and bad service!
JP
Jozef Pavlik
Jul 10, 2025
1.0
extremely slow service and there are pigeons inside
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Kailua, HI?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Kailua, HI into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (808) 940-0208.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 1143 Kailua Wendy’s serve breakfast?
Yes, this Wendy’s location in Kailua, HI serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
Is the Wendy's at 1143 Kailua Rd currently open?
Yes, this Wendy's location is open and committed to serving customers daily via dine-in, drive-thru, and delivery where available.
What are the drive-thru hours for Wendy's in Kailua, HI?
The drive-thru is open daily from 6:30 AM to midnight.
Does this Wendy's location serve breakfast?
Yes, breakfast is served. You can order breakfast combos, croissant, biscuit and classic sandwiches, coffee, and sides.
How can I order Wendy's food online or by app?
You can order through the Wendy's app available in the Apple App Store or online at order.wendys.com, selecting the Kailua location.
What payment options are accepted at this Wendy's?
This location accepts American Express, Cash, Discover, MasterCard, and Visa.
How can I contact this Wendy's for questions or feedback?
You can call (808) 940-0208 directly, reach customer care via live chat on their contact page, or call 888-624-8140.
Where can I find nutrition and allergen information for Wendy's menu items?
Nutrition and allergen info is available on Wendy's menu website, mobile app, and in-restaurant nutrition posters.
Is delivery available at this Wendy's?
Delivery is available where possible; check the Wendy's app or order.wendys.com to verify delivery options at your address.
What nearby places can I visit around Wendy's at 1143 Kailua Rd?
Nearby, you can visit the Ulu Po Heiau State Monument, a notable historical park, or shop at Koolau Farmers nursery and flowers shop.
Are there any fitness centers or recreational facilities near this Wendy's?
Yes, the YMCA of Honolulu - Windward Branch and Windward YMCA are nearby for fitness and recreational activities.