Wendy's

3.6
303 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
1143 Kailua Rd, Kailua, HI
96734, United States

Hours

Reviews

3.6
303 reviews
5 stars
132
4 stars
60
3 stars
32
2 stars
20
1 star
59

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlight consistently poor service, including rude staff, slow response times, and frequent order mistakes.

Food Quality

Customers reported issues with food freshness, including cold fries, stale buns, and incorrect orders.

Cleanliness

Several reviews mention cleanliness issues, including dirty dining areas and unsanitary conditions in restrooms.

Staff Attitude

Many customers noted unprofessional and unfriendly behavior from staff, contributing to a negative dining experience.

Order Accuracy

A significant number of reviews indicate problems with order accuracy, with many customers receiving incorrect items.
  • TF
    Tru Flores
    Oct 26, 2025
    1.0
    Absolutely awful service !! The workers were extremely rude and arrogant. They mocked my friend who was driving for saying thank you too much. Stay far away from this place at all cost. You couldn’t pay me to go back to this Wendy’s.
  • AL
    Al len
    Oct 22, 2025
    1.0
    👎👎👎👎👎👎👎👎👎👎👎👎👎👎
  • YO
    YOUNGJIN OH
    Aug 5, 2025
    4.0
    시골한복판 깔끔하고 거대한 패스트푸드점. 저녁에 갔는데 으스스해서 무서움, 다른 리뷰들처럼 직원 실수가 많음, 감자빼먹고 포장잘못하고 음료 딴거줌. 햄버거 맛은 맥날과 파이브가이즈 중간 맛. 감튀도 똑같이 중간 맛. 결론은 맛있음.
  • DS
    Donna Saito
    Jul 17, 2025
    1.0
    Service is very poor. Orders are not checked prior to customer pickup. Happened several times, missing utensils, no cheese/onions/ crackers included with chili, wrong sandwiches given. Personalties of workers suck…..even the manager has an attitude. We love Wendy’s food but will no longer spend money for incorrect food and bad service!
  • JP
    Jozef Pavlik
    Jul 10, 2025
    1.0
    extremely slow service and there are pigeons inside

Frequently Asked Questions About Wendy's

Is 1143 Kailua Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.