Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported issues with incorrect or incomplete orders, leading to frustration and dissatisfaction.
Service Speed
Many reviews highlighted slow service times, particularly during peak hours, with some customers waiting excessively for their orders.
Staff Attitude
While some staff members received praise for their friendliness and helpfulness, others were noted for poor customer service and lack of attentiveness.
Cleanliness
Concerns were raised about cleanliness, including unsanitary conditions and poor food handling practices observed by customers.
Food Quality
Mixed reviews on food quality, with some customers enjoying specific menu items while others reported issues with freshness and preparation.
WW
WifeOfDaBoss
Nov 8, 2025
1.0
Do not go to this McDonalds in the morning I don’t care how small the order is you will get parked for an excess of 10 minutes… on a military base the service should be much better 😒 Definitely a (slow food restaurant)
KM
Keoks Manabe
Nov 5, 2025
5.0
My go to place!!!
JG
Jesus Gonzalez
Oct 24, 2025
3.0
Do not do Curbside Pickup, unless you’re willing to wait 25 minutes. It’s the 4th time it’s occurred here.
ME
Matt Evans
Oct 19, 2025
1.0
This McDonald’s is not a fast food restaurant. It is a slow food restaurant. Placed an order at 10:11am and didn’t get my order until 10:37.
LL
Lynn LB
Oct 18, 2025
1.0
At nearly $4.00 for a ice cream cone you would expect it to be perfect. Ordered one this afternoon and when handed my cone was cracked in several places and ice cream was leaning over and when I said something to person handing my order to me, she told me "what you going eat it anyway. Then proceeded to close window. I sat there for a few seconds then got her attention and called her over to window and told her i was very disappointed and asked for a cup to put it in. There was the main cone and also a portion of a bottom that was sitting inside the main piece!! I handed it back to her. I should of asked for a refund. What a response from MANAGER. her name was BING.
What are the operating hours of McDonald's at 6691 Mokapu Rd, Kailua?
McDonald's at 6691 Mokapu Rd operates daily from 5:00 AM to midnight.
Does this McDonald's location have a drive-through service?
Yes, this McDonald's location offers drive-through service from 5:00 AM to midnight every day.
Can I order McDonald's for curbside pickup at this location?
Yes, curbside pickup is available at this McDonald's.
What payment options are accepted at McDonald's on Mokapu Rd?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
How can I place an order online for McDonald's at this location?
You can place an order online via their delivery URL or through the McDonald's app available on iOS and Android.
Is free WiFi available at this McDonald's?
Yes, WiFi is offered as one of the services at this location.
What nearby places can I visit after dining at McDonald's on Mokapu Rd?
Nearby you can visit the Marine Corps Base Hawaii - Kaneohe Bay, Kaneohe MCAS Commissary grocery store, and Mokapu Mall shopping center for more dining and shopping options.
Are there other fast food options near McDonald's on Mokapu Rd?
Yes, there are nearby fast food options including Taco Bell/Pizza Hut and Subway so you have a good variety around.
Is there a bank or ATM near this McDonald's?
Yes, the Bank of Hawaii ATM and Ko'olau Federal Credit Union are nearby for your banking needs.
What is McDonald's address and contact number at this location?
The address is 6691 Mokapu Rd, Kailua, HI 96734, USA, and the phone number is +1 808-254-4053.