McDonald's

3.4
498 reviews
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Business Details

6691 Mokapu Rd (Marine Corp Base), Kailua, HI
96734, United States
(808) 254-4053
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
6691 Mokapu Rd (Marine Corp Base), Kailua, HI
96734, United States

Hours

Reviews

3.4
498 reviews
5 stars
176
4 stars
96
3 stars
82
2 stars
45
1 star
99

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Customers frequently reported issues with incorrect orders, missing items, and poor attention to detail.

Service Speed

Many reviews highlighted slow service times, particularly during peak hours, with some customers experiencing long waits in the drive-thru.

Staff Attitude

While some employees were praised for their friendliness and helpfulness, others were criticized for rudeness and lack of professionalism.

Cleanliness

Concerns were raised about cleanliness, including unsanitary conditions and poor food handling practices.

Food Quality

Mixed feedback on food quality, with some customers enjoying their meals while others reported issues with freshness and preparation.
  • CC
    Chanell Coloma
    Dec 22, 2025
    1.0
    The drive-through employee insisted that a mobile order and a reward code are the same thing, which is simply not true. The app generates different codes for different purposes. I could not tell whether she was genuinely confused or just having a bad day, but when we asked for clarification, she doubled down and said they were the same and added that we were making her job harder. In reality, it seemed like she did not understand how the app works. She then asked if we wanted a receipt. When I said yes, she questioned why. When I explained it was to make sure the order was correct, she responded that it is always correct. That response was frustrating, especially considering that everyone checks their orders regardless of what food chain they are at.
  • AA
    Anthony
    Dec 7, 2025
    2.0
    Asked for 2 mcChickens, got 40 McNuggets 🗣️🔥
  • WW
    WifeOfDaBoss
    Nov 8, 2025
    1.0
    Do not go to this McDonalds in the morning I don’t care how small the order is you will get parked for an excess of 10 minutes… on a military base the service should be much better 😒 Definitely a (slow food restaurant)
  • KM
    Keoks Manabe
    Nov 5, 2025
    5.0
    My go to place!!!
  • LL
    Lynn LB
    Oct 18, 2025
    1.0
    At nearly $4.00 for a ice cream cone you would expect it to be perfect. Ordered one this afternoon and when handed my cone was cracked in several places and ice cream was leaning over and when I said something to person handing my order to me, she told me "what you going eat it anyway. Then proceeded to close window. I sat there for a few seconds then got her attention and called her over to window and told her i was very disappointed and asked for a cup to put it in. There was the main cone and also a portion of a bottom that was sitting inside the main piece!! I handed it back to her. I should of asked for a refund. What a response from MANAGER. her name was BING.
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 6691 Mokapu Rd, Kailua?

McDonald's at 6691 Mokapu Rd operates daily from 5:00 AM to midnight.

Does this McDonald's location have a drive-through service?

Yes, this McDonald's location offers drive-through service from 5:00 AM to midnight every day.