Location.com logo
Brand Certified

McDonald's

3.4
(502 reviews)

Business Details

(808) 254-4053
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
6691 Mokapu Rd (Marine Corp Base), Kailua, HI
96734, United States

Hours

Reviews

3.4
502 reviews
5 stars
177
4 stars
97
3 stars
82
2 stars
46
1 star
100

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Customers frequently reported issues with incorrect orders, missing items, and poor attention to detail.

Service Speed

Many reviews highlighted long wait times in both drive-thru and curbside pickup, with some customers expressing frustration over delays.

Customer Service

While some employees received praise for their friendliness and helpfulness, others were criticized for rudeness and lack of professionalism.

Cleanliness

There were mixed reviews regarding cleanliness, with some customers noting unsanitary conditions and others finding the restaurant clean and well-maintained.
  • LH
    Lisa Hathaway
    Feb 21, 2026
    4.0
    It was good, just had to wait longer than normal!
  • KS
    Kevin Stanley
    Feb 19, 2026
    5.0
    Food was hot and delicious! Great service!
  • KE
    Kinzie Elizabeth
    Feb 6, 2026
    1.0
    If i could give zero stars i would. Terrible customer service, untimely and just rude
  • TF
    Tony Forguson
    Jan 25, 2026
    2.0
    Every time I order from the drive thru, I sit in the drive thru parking spots for 20 minutes. I have been waiting for 16 minutes as of right this second.
  • CC
    Chanell Coloma
    Dec 22, 2025
    1.0
    The drive-through employee insisted that a mobile order and a reward code are the same thing, which is simply not true. The app generates different codes for different purposes. I could not tell whether she was genuinely confused or just having a bad day, but when we asked for clarification, she doubled down and said they were the same and added that we were making her job harder. In reality, it seemed like she did not understand how the app works. She then asked if we wanted a receipt. When I said yes, she questioned why. When I explained it was to make sure the order was correct, she responded that it is always correct. That response was frustrating, especially considering that everyone checks their orders regardless of what food chain they are at.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: