Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported issues with incorrect orders, missing items, and poor attention to detail.
Service Speed
Many reviews highlighted long wait times in both drive-thru and curbside pickup, with some customers expressing frustration over delays.
Customer Service
While some employees received praise for their friendliness and helpfulness, others were criticized for rudeness and lack of professionalism.
Cleanliness
There were mixed reviews regarding cleanliness, with some customers noting unsanitary conditions and others finding the restaurant clean and well-maintained.
LH
Lisa Hathaway
Feb 21, 2026
4.0
It was good, just had to wait longer than normal!
KS
Kevin Stanley
Feb 19, 2026
5.0
Food was hot and delicious! Great service!
KE
Kinzie Elizabeth
Feb 6, 2026
1.0
If i could give zero stars i would. Terrible customer service, untimely and just rude
TF
Tony Forguson
Jan 25, 2026
2.0
Every time I order from the drive thru, I sit in the drive thru parking spots for 20 minutes. I have been waiting for 16 minutes as of right this second.
CC
Chanell Coloma
Dec 22, 2025
1.0
The drive-through employee insisted that a mobile order and a reward code are the same thing, which is simply not true. The app generates different codes for different purposes. I could not tell whether she was genuinely confused or just having a bad day, but when we asked for clarification, she doubled down and said they were the same and added that we were making her job harder. In reality, it seemed like she did not understand how the app works.
She then asked if we wanted a receipt. When I said yes, she questioned why. When I explained it was to make sure the order was correct, she responded that it is always correct. That response was frustrating, especially considering that everyone checks their orders regardless of what food chain they are at.
This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: