Business Details
About
Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Kailua-Kona Subway® Restaurant at 73-4038 Hulikoa Drive brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Details
- Dine-inAvailable
- Drive-throughNot available
Location
Hours
Reviews
2.8
158 reviews
5 stars
49
4 stars
21
3 stars
9
2 stars
11
1 star
68
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted poor customer service, including rude staff, slow service, and unresponsive employees.
Food Quality
Several customers reported issues with food quality, including stale ingredients, incorrect orders, and concerns about hygiene.
Atmosphere
The atmosphere was frequently described as uninviting, with complaints about cleanliness and a lack of liveliness in the restaurant.
Staffing Issues
Many reviews pointed out that the location is often understaffed, leading to long wait times and inadequate service.
Management Concerns
Customers expressed dissatisfaction with management's handling of staff and service issues, indicating a need for better oversight.
- ASAutumn SoaresNov 6, 20251.0Absolutely worst subway experience!!
- ZNZaelynn NoeauJun 27, 20251.0The food was unorganized to be honest the workers faces were like they don't have any emotions it's depressing and when I stepped into there Subway the atmosphere was disappointing and the customer service was bad and they need to at least put up a sign to give out to hire people at this point no point of going it's really sad and I noticed that the workers go in the back for a bit and come out, another thing is that no music it's not lively it's dead no sound nothing. 😔
- DMDon MarousDec 2, 20231.0We ordered 4 items today and all 4 items were wrong. Very disappointed.
- JDJoe DJun 28, 20211.0Always under staffed, and this time over a half hour wait. Very badly managed. Wish corporate would do something about this one
Frequently Asked Questions About Subway
Where is the Subway restaurant located in Kailua-Kona?
The Subway restaurant is located at 73-4038 Hulikoa Drive, Suite 3, in the Matsuyama Commercial Center, Kailua-Kona, HI 96740.
What are the operating hours of the Subway at 73-4038 Hulikoa Drive?
The Subway is open Monday to Friday from 6:00 AM to 8:00 PM (8:30 PM on Tuesday), and on weekends from 8:00 AM to 8:00 PM. It is closed on November 27, 2025, and December 25, 2025.
Does this Subway restaurant offer delivery and in-store pickup services?
Yes, the Subway at Kailua-Kona offers both in-store pickup and delivery services for your convenience.
Can I dine inside the Subway restaurant at this location?
Yes, the Subway restaurant serves dine-in customers as well as takeout and delivery options.
Does the Subway restaurant offer catering services?
Yes, catering is available at this Subway location to help with your group or event needs.
What meals are served at the Subway in Kailua-Kona?
The Subway restaurant serves breakfast, lunch, and dinner.
Where can I find the menu for this Subway restaurant?
You can view the menu online at https://subway.com/en-us/restaurant/54157-0/menu/, which includes information about nutrition and flavors.
What nearby places can I visit after having a meal at Subway in the Matsuyama Commercial Center?
After dining at Subway, you can visit nearby spots such as Matsuyama Market for Japanese groceries and dining, Patricio's Mexican Taqueria for Latin American cuisine, or Pine Tree Cafe for Hawaiian-style meals.
Is there a coffee shop near the Subway restaurant in Kailua-Kona?
Yes, Kona Mountain Coffee, a coffee shop and chocolatier, is nearby and offers great options to enjoy before or after your Subway meal.
Where can I find automotive rental or propane supply services near Subway in Kailua-Kona?
Near Subway, you can find Big Island Jeep Rental for car rentals and Blue Rhino Propane Exchange for propane supply needs, convenient for visitors and locals alike.