Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted poor customer service, including rude staff and long wait times.
Food Quality
Many customers reported receiving cold or incorrect orders, with some mentioning food safety concerns.
Efficiency
The drive-thru and mobile order services were frequently criticized for being slow and inefficient.
Cleanliness
Several reviews noted unsanitary conditions in the restrooms and dining area.
Staff Attitude
Mixed feedback on staff friendliness, with some praising individual employees while others reported negative interactions.
JP
Jeffrey Paul
Sep 24, 2025
5.0
Great food and really nice people that work there. What more could you ask for.
MI
Micah Innis
Sep 23, 2025
1.0
20 minutes it took for a breakfast sandwich this morning.
ML
Moani Langi
Sep 12, 2025
1.0
Terrible customer service young boy with glasses taking my order I told him no salt on my fries and he gave me the receipt that says no salt and he gave me the salty fries smh 🤦🏽♀️ he told us at the intercom to wait and we waited for a long time and I told my sister ask him if he’s ready to take our order. He said “ WHAT DO YOU GUYS WANT !? “ like we haven’t been waiting forevers ! He so damn rude . And when my sister in law tried to give him trash bc she didn’t wanna liter he said “ SORRY NO OUTSIDE TRASH “ . I threw my food away bc I know he did something to it . SMH 🤦🏽♀️ waste of time and money . Fries was cold and salty , drinks all the ice melted already filet o fish was cold . MOST TERRIBLE MCDONALDS ON THE ISLAND ! .
JG
Jose Garcia
Sep 11, 2025
1.0
Drive thru is beyond slow!!!! Well.... Service at this location is usually not that fast... but I made the mistake of not going to a other mcdonalds so its my fault. However AVOID THIS LOCATION dont make my mistake 😆 🤣
JB
Joy Bodine
Aug 20, 2025
2.0
So I went thru the drive thru to place an order it came out 21.54. I got the first window and given the cashier 60 cent instead of 54 cent cuz I was short a penny.. so I told him can you take 54cent out of 60cent and charge my card 21.dollars. He gave me back my receipt and done his own thing by take the whole 60cent then charge my card 20.94. When questioned him . He telling I have take the whole thing and he could do it that way.. so I told yes you could of, but you didn't know then get your manger. Mind you while this was going He was rude, disrespectful and just trying to move along. The manager came and I explained what happened the cashier ill just refund the whole thing and recharged you but manager tells if we that it take days to refund ur money or give back 6cent.. So I agree just to give the 6cent. I interated that if didn't know how to do it to call someone to assistance him but there's way to do it. He input 60cent into the register he just had put 54cent and the it would left a balance of 21.dollars and give me 6cent back.. but I was rude to the manager explaining it to him because I was upset with cashier disrespectful tone. I continue to drive to the next window, realize I was rude to manager I ask the next person to see if you can call over that manager and he became rude and telling no you need to come inside and I simply told just call him over there's no one behind and justi said someone else turn to the first window. He was rude even more after told him you busy arguing with me, you could of got him already. The person closes the window clocks it and spoke to me on the intercom still being disrespectful and smirking and laughing. I drove and parked went the inside ( at this point I was lived and angry), when to the counter that same person from the window was standing there. So I yelled now get your manger.. with cocky attitude and smirks expression yells manager.. I told him your customer service is rude and disrespectful. He turns to Me and said "I dont even know you". I repeated that your customer service skills are rude. While another was trying to talk to me .so I told her I wanted to talk the last manager. So comes up and I said I wanted to talk him.. THE MANAGE SAID OH IM OFF THE CLOCK TO YOU HAVE TO TALK TO HER. UNEXCEPTABLE, THERE'S AND ISSUE YOU HANDLE THE ISSUE YOU DONT PAST THE BUCK.
OVER ALL IT WAS UNACCEPTABLE CUSTOMER SERVICE.. ATTITUDES FROM STAFFS.. UNTRAINED STAFF AND YOUNG STAFF.
ON TOP OF IT I CALLED TO SPEAK TO THE LADY MANAGER ABOUT WHAT HAPPENED AND SHE EVEN SAID THAT TALKING TO THESE YOUNGER STAFF SHE HAS A HARD TIME TOO..
SO I DON'T KNOW WHAT TO SAY.. SOME MANAGERAL AND STAFF NEEDS REFERSHER COURSE OF CUSTOMER SERVICE OR SOMETHING..
SORRY DISRESPECTFUL...😒