McDonald's

3.8
760 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
848 Ala Lilikoi St, Honolulu, HI
96818, United States

Hours

Reviews

3.8
760 reviews
5 stars
314
4 stars
195
3 stars
124
2 stars
42
1 star
85

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and long wait times for orders.

Order Accuracy

Many customers reported issues with incorrect orders and missing items, leading to frustration.

Food Quality

Several reviews mentioned cold or stale food, with complaints about the freshness of items like fries.

Cleanliness

Customers expressed dissatisfaction with the cleanliness of the restaurant and restrooms.

Drive-Thru Efficiency

While some noted the drive-thru was efficient, others experienced long wait times and slow service.
  • AW
    Amanda Wilson
    4 days ago
    1.0
    I am a customer at this McDonald’s branch, and I witnessed a very disturbing and unacceptable incident involving the staff. I personally saw a male staff member lock a male customer inside the restroom. While loud banging could be heard from inside the restroom for about a minute, the same male staff member casually walked past the door and was visibly smiling, showing no concern for the customer trapped inside, as if he found the situation amusing. The door was eventually unlocked by the same male staff member along with a female staff member. The customer was visibly upset, yet the male staff member did not apologize at all and continued to appear entertained by what he had done. This was clearly not an accident and came across as intentional harassment and bullying of a customer. This level of behavior is completely unacceptable for any workplace, especially a global brand like McDonald’s. Locking a customer inside a restroom is a serious safety issue, and the lack of accountability from both staff members involved is alarming. Management seriously needs to address this incident, retrain their staff, and ensure that customers are treated with basic respect and dignity. I am extremely disappointed and will think twice before returning to this branch.
  • BT
    Boom Tisalona
    Dec 20, 2025
    1.0
    Worst McDonald's live right down the road and every time we go, continues to mess up orders, people there have bad attitudes. I understand it's a fast food restaurant, we don't expect much but at least try.
  • XL
    Xie Li
    Dec 16, 2025
    1.0
    The lady named Elizabeth was so rude and disrespectful to me. I know it was rush hour but it took me 1 hour and 20 minutes to get my order, I think thats pretty ridiculous for a happy meal.
  • SC
    Samantha Cabrera
    Dec 8, 2025
    1.0
    Honestly had a very frustrating experience in this McDonalds. All a wanted was a simple double cheeseburger no pickle no mustard but clearly that was too hard to follow. I had to go back twice because the burger was wrong first time with mustard and pickles and the second time they put extra pickles. I HATE PICKLES so that really just set me off. Won’t be going back. Customers wants are clearly disregarded
  • TH
    Tracey H
    Dec 3, 2025
    1.0
    I waited 30 minutes for my order and the server in the yellow shirt was throwing people's orders in the bag and throwing the cups and straws on the counter. We're not beggers , we are your customers. If you're not happy with your job, don't take it out on the customers. Work somewhere else. So disrespectful.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 848 Ala Lilikoi St, Honolulu?

McDonald's is open 24 hours a day, 7 days a week, including drive-thru and delivery services.

Does this McDonald's location offer drive-thru service?

Yes, this McDonald's location offers drive-thru service 24/7.