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McDonald's

3.8
(765 reviews)

Business Details

848 Ala Lilikoi St, Honolulu, HI
96818, United States
(808) 831-4820
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
848 Ala Lilikoi St, Honolulu, HI
96818, United States

Hours

Reviews

3.8
765 reviews
5 stars
315
4 stars
196
3 stars
124
2 stars
42
1 star
88

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, long wait times, and frequent order mistakes.

Food Quality

Many customers reported receiving cold or incorrect food, with some mentioning issues like stale fries and missing items.

Cleanliness

Several reviews pointed out unsanitary conditions in the restrooms and overall cleanliness issues within the restaurant.

Efficiency

Customers frequently complained about slow service, particularly in the drive-thru, with long wait times reported.

Positive Experiences

Despite the negative feedback, some customers praised friendly staff and good food quality during their visits.
  • JJ
    J
    1 day ago
    1.0
    waited for one medium fry for 40 minutes and didnt get it. walked up to the counter and waited a bit more, then showed the workers my receipt and asked the workers about it. told me to wait longer and still didnt get it after a long time
  • TC
    Taylor Chung
    1 day ago
    1.0
    I ordered at 11:40 and it didnt get my food until 12:24 and multiple people who ordered after me got their food first and they didnt even start on my order until I said something and still messed it up. I asked for a large strawberry bannana smoothie and a spicy mcrispy but they gave me a small strawberry bannana smoothie and a normal mccrispy
  • LA
    Landon Asato
    Feb 20, 2026
    1.0
    Went through the drive-thru to pick up breakfast and was sent to wait in the parking lot. Bag of food was missing items and utensils. Called multiple times to get a refund of just the items that were missing (they were on the receipt) but nobody would pick up.
  • ED
    Evan Dewitt
    Jan 29, 2026
    1.0
    Waited 15min in the parking lot after drive thru orders, with 7 other cars, waiting for food. Eventually walked inside to get my order and saw a young female employee repeatedly wipe her nose with the back of her hand while working the register, then walk back and immediately start bagging people’s food. I left without picking up my food and will no longer come here.
  • AW
    Amanda Wilson
    Jan 8, 2026
    1.0
    I am a customer at this McDonald’s branch, and I witnessed a very disturbing and unacceptable incident involving the staff. I personally saw a male staff member lock a male customer inside the restroom. While loud banging could be heard from inside the restroom for about a minute, the same male staff member casually walked past the door and was visibly smiling, showing no concern for the customer trapped inside, as if he found the situation amusing. The door was eventually unlocked by the same male staff member along with a female staff member. The customer was visibly upset, yet the male staff member did not apologize at all and continued to appear entertained by what he had done. This was clearly not an accident and came across as intentional harassment and bullying of a customer. This level of behavior is completely unacceptable for any workplace, especially a global brand like McDonald’s. Locking a customer inside a restroom is a serious safety issue, and the lack of accountability from both staff members involved is alarming. Management seriously needs to address this incident, retrain their staff, and ensure that customers are treated with basic respect and dignity. I am extremely disappointed and will think twice before returning to this branch.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 848 Ala Lilikoi St, Honolulu?

McDonald's is open 24 hours a day, 7 days a week, including drive-thru and delivery services.

Does this McDonald's location offer drive-thru service?

Yes, this McDonald's location offers drive-thru service 24/7.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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