McDonald's

3.7
1378 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
414 N School St, Honolulu, HI
96817, United States

Hours

Reviews

3.7
1,378 reviews
5 stars
503
4 stars
341
3 stars
299
2 stars
91
1 star
144

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, rude staff, and incorrect orders, leading to frustration.

Cleanliness

The restaurant was often described as dirty, with filthy tables and restrooms, raising concerns about health standards.

Food Quality

While some customers enjoyed the food, many complained about cold meals, missing items, and poor preparation.

Ambiance and Safety

The presence of homeless individuals around the location and the overall rundown condition of the restaurant contributed to a negative atmosphere.

Inconsistent Experience

Customer experiences varied widely, with some praising friendly staff and good service, while others reported significant issues.
  • TK
    Tanner Kralich
    Nov 17, 2025
    1.0
    Got my order wrong, tried to charge me to change the drink, and soda machine and bathrooms were not working
  • DC
    Diana Rose Casallo
    Nov 15, 2025
    1.0
    Every time I order from this place, I always get missing items. Fries are always either salty or saggy, and the sandwiches are always messy and not well packed
  • KC
    Kamui MF'N Cabais
    Oct 26, 2025
    1.0
    Slow to get your order taken and given. The food was ice cold and the staff were super rude . Overall one of the worse McDonald's on the Island to go to
  • JB
    John Billings
    Oct 9, 2025
    2.0
    Check your bag before you leave the drive through. They will absolutely not get the order right. I had to go back in the store to ask from a cheeseburger that was missing, and stand there and wait while they tried to find a manager to talk to you. I ended up buying another cheeseburger because it was impossible to stay any longer. Drive a little further and go to a better McDonald's
  • J3
    Jeff 3
    Sep 10, 2025
    2.0
    Food was good no issues, service was OK a few issues with understanding the order, tables were filthy & place could use a revamp as it feels like it hasn't happened in a long time.

Frequently Asked Questions About McDonald's

What are the operating hours for dine-in at McDonald's in Honolulu?

McDonald's in Honolulu operates 24 hours a day, 7 days a week, providing round-the-clock service.

When is the drive-through service available at this McDonald's location?

The drive-through service is open 24/7 at this McDonald's in Honolulu, allowing for convenient ordering any time.