Brand Certified
McDonald's
3.7(951 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
1620 North School Street, Honolulu, HI
96817, United States
Certified by McDonald's • Mar 01, 2026
(808) 832-2655
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.7
951 reviews
5 stars
404
4 stars
203
3 stars
157
2 stars
58
1 star
129
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported long wait times, wrong orders, and poor service, particularly during busy hours.
Cleanliness
While some customers noted clean bathrooms and dining areas, others reported unsanitary conditions and issues with cleanliness.
Staff Attitude
Feedback on staff behavior was mixed; some praised friendly service, while others experienced rudeness and lack of professionalism.
Food Quality
Many customers expressed dissatisfaction with food quality, including cold items, incorrect orders, and overall declining taste.
Management Concerns
Several reviews highlighted issues with management, including poor handling of complaints and lack of structure in operations.
- EHEric HFeb 19, 20262.0How do you show up to a McDonald's at 6pm during rush hour and the drive thru is closed for an hour because of a delivery of food. They need to figure out a better process for this.
- JYJohn YFeb 4, 20262.0Would say one of the worst location I’ve ever been to.
- PFPalaviha'amea FFeb 2, 20264.0The workers in the morning are so kind. The wait isnt that long either but the only bad thing is that sometimes outside stinks or there are homeless. Other than that its really good
- JJJayJan 31, 20261.0This location needs a new manager point blank period. There is ZERO structure. I get that they’re busy very very busy but that’s why you need structure. 35min wait for mobile orders, orders always wrong, customers walking in and ordering getting their food way before mobile orders, front register girl doing like 3 different jobs when there’s more than enough ppl for everyone to have a station and make it more smoothly. Secret shop this location and you will see what every bad review is talking about it’s an horrible experience! And fix the front soda machine it taste terrible. McDonald’s is supposed to be fast food. This is not fast and it’s no wonder your employees get yelled at. It not right that ppl yell at them but understand the frustration when we’re all waiting around for something that should be simple painless and easy. Nothin will probably change cuz it’s a busy location and the owner getting paid regardless but it’s horrible. Coming from someone that’s in customer service I will never yell at your workers but the way this store is run YOU are putting the workers in danger to customers that don’t care!
- RCRyukyus CommandJan 20, 20263.0Had to wait around for the staff for extra condiments. The staff should personally hand over the order the customer and ask if everything is okay and not jet back into the kitchen.
Frequently Asked Questions About McDonald's
What are the operating hours for McDonald's at 1620 North School Street, Honolulu?
McDonald's at 1620 North School Street in Honolulu is open 24 hours a day, 7 days a week.
Does this McDonald's location have a drive-thru service?
Yes, this McDonald's location offers 24/7 drive-thru service.
What delivery options are available at McDonald's in Honolulu?
The location offers delivery, same-day delivery, no-contact delivery, and curbside pickup services.
Can I order McDonald's meals online or through an app?
Yes, you can order through their delivery website or via the McDonald's app available on both iOS and Android.
What types of payment does McDonald's at 1620 North School Street accept?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
What services does this McDonald's location offer?
Services include DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Are there any coffee shops near McDonald's at 1620 North School Street?
Yes, Infinitea Cafe 3 and Starbucks are nearby coffee shops where you can enjoy tea or coffee before or after your visit to McDonald's.
What nearby places can I visit for dessert after eating at McDonald's?
Baskin-Robbins, an ice cream and frozen yogurt shop, is close by for a sweet treat after your meal.
If I need to run errands after visiting McDonald's, what nearby stores are available?
You can visit nearby stores like Boost Mobile, Walgreens pharmacy, and GameStop for mobile accessories, medications, or gaming needs respectively.
Is there a shopping center near McDonald's at 1620 North School Street?
Yes, Kamehameha Shopping Center is nearby, which offers various shopping and dining options for convenience.
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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