McDonald's

3.7
943 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1620 North School Street, Honolulu, HI
96817, United States

Hours

Reviews

3.7
943 reviews
5 stars
402
4 stars
200
3 stars
156
2 stars
56
1 star
129

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, particularly in the drive-thru, with some experiencing waits of over 30 minutes.

Food Quality

There were numerous complaints about food quality, including cold items, incorrect orders, and unsatisfactory taste.

Cleanliness

While some customers noted clean bathrooms and dining areas, others reported unsanitary conditions, including dirty floors and bugs.

Staff Attitude

Feedback on staff behavior was mixed; some praised friendly service, while others reported rudeness and poor customer service.

Order Accuracy

Many customers experienced issues with incorrect or incomplete orders, leading to frustration and disappointment.
  • JV
    John Vogue
    3 days ago
    1.0
    Every time we order McDonald's through DoorDash from this particular restaurant, our order is always wrong. It's not just one or two small mistakes, it's a consistent problem. We've had simple things messed up, like forgetting to remove ingredients we asked them to, or not adding things we paid for. Sometimes, they even use/give the wrong ingredients. Or just forget to give it all together. We would understand occasional mistakes but this happens so often it feels like the staff isn't paying attention. We don’t call to complain to the store because each mistakes aren’t a big deal, but the fact that it happens every single time is becoming a real issue. Honestly, the workers should focus more on their jobs, especially since their pay doesn't seem to match their performance.
  • NI
    Not It
    Jan 4, 2026
    1.0
    Ordered for curb side pick up on the app. Pulled into a stall and confirmed it on the app. Watched cars pull into the other stalls, receive their orders and leave. 20 minutes go buy and about 4 cars later I asked an employee about my order. He said he'd check on it. Another 10 minutes go by and not a word . At this point I am aggravated. I check on the status of my order on the app and apparently it was completed. Now, I was pissed. I walk in and go up to the counter and immediately ask for the manager. An employee standing there asks me what I needed ( in those words ) and I respond with,"my order". She checks the monitor and its not there. She checks the previous orders and sees it was closed out. Now I am floored. Not so much because of what transpired, but because of how it seemed like I was now an inconvenience from the moment I walked in. There body language, tossing the bag around like a rag doll and not a single apology.
  • GC
    Guan-Yan Chen
    Dec 22, 2025
    1.0
    McChicken wait for over 30 mins. Super slow
  • JN
    john nicholas
    Dec 9, 2025
    3.0
    That drive thru line way too long and slow
  • ER
    Evan Ryder
    Dec 5, 2025
    1.0
    Do not go here. The lines are inexcusable, the staff rude and slow, and go forbid you go to the drive through you will be sent to a parking spot to revive soggy items in approximately 30 minutes. Has happened to to many times, and I have given so many chances, but simply do no go here. A waste of time and money, moreso even than you average McDonald’s experience. I would rate -5 if possible

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 1620 North School Street, Honolulu?

McDonald's at 1620 North School Street in Honolulu is open 24 hours a day, 7 days a week.

Does this McDonald's location have a drive-thru service?

Yes, this McDonald's location offers 24/7 drive-thru service.