McDonald's

3.8
1414 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2121 S King St, Honolulu, HI
96826, United States

Hours

Reviews

3.8
1,414 reviews
5 stars
568
4 stars
359
3 stars
252
2 stars
70
1 star
165

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

While some customers enjoyed their meals, others complained about stale food and incorrect orders.

Cleanliness

The cleanliness of the restaurant, particularly the bathrooms, was frequently criticized.

Staff Friendliness

A few reviews highlighted friendly staff, but many noted a lack of warmth and professionalism from employees.

Operational Challenges

Customers experienced issues with mobile orders, unavailable menu items, and inconsistent service during busy hours.
  • MG
    Mike Goodlander
    Dec 24, 2025
    5.0
    Always awesome.
  • RR
    R
    Dec 17, 2025
    1.0
    Google said all McDonalds sell 8 lb bags of ice for $1 or $2. Once there I asked the worker and she said no way and wasn’t interested in asking the manager. So Google take them off your list.
  • OA
    OKALANI ARMANI
    Dec 10, 2025
    1.0
    I needed assistance from a manager for a mistakenly placed order last night through the mobile app. I went to the Help section on the app and it said to contact the store for someone there to help me. So I went this morning and asked to speak to someone for help. I waited 20 minutes standing in front of the pickup counter. The cashier I spoke to asked me if they came to talked to me yet. I told her nobody. She told her manager Lolita Again that a customer needed help. Lolita finally approached me and I explained my situation. All she replied was, "And den?!" So I asked what can we do? May i have a refund, or something of equivalence? "No im not working last night, im not doing that. I have to call the manager last night to see." Then she went back to drive thru bagging, repeating "that's not my fault." Another 6 minutes go by and i asked her if she can call last evening's manager like she said she had to. She snapped back wait im busy! I told her when because I need to go to work soon. She retorted, "That's not my problem! That's not my fault! That's your fault!" She walked away. I was highly offended by the way the situation was handled. In fact it wasn't handled at all. A kind employee asked me to wait 3 to 5 days to see if it gets automatically refunded since the order was never picked up. Why couldnt the manager just say that?!
  • FF
    Fred Fenner
    Dec 6, 2025
    5.0
    The Moca was nice and hot.
  • CT
    Chihiro Tamaki
    Dec 2, 2025
    1.0
    One of the worst managed McDonald's I've been to. Manager don't care if there's a long line. They just working at their own pace. Staffs are slow also. Sandwiches are made sloppy. There used to be a male manager there before and he was very good. Very efficient, now she is the worst.

Frequently Asked Questions About McDonald's

What are the opening hours of McDonald's at 2121 S King St, Honolulu?

McDonald's at 2121 S King St is open 24 hours every day of the week.

Does this McDonald's location have a drive-thru service and what are its hours?

Yes, this McDonald's location offers a drive-thru service available 24 hours a day, seven days a week.