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McDonald's

3.8
(1516 reviews)

Business Details

(808) 832-0740
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2121 North Nimitz Highway, Honolulu, HI
96819, United States

Hours

Reviews

3.8
1,516 reviews
5 stars
576
4 stars
391
3 stars
315
2 stars
88
1 star
146

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported slow service, particularly in the drive-thru and during peak hours.

Customer Service

Mixed feedback on customer service; while some employees were noted as friendly, others displayed unprofessional behavior.

Cleanliness

Multiple reviews highlighted issues with cleanliness, particularly in the dining area and restrooms.

Order Accuracy

Several customers experienced problems with order accuracy, including incorrect items and charges.

Overall Experience

The overall experience varied widely, with some customers enjoying their meals while others expressed dissatisfaction.
  • KC
    Kalei Castonguay
    Feb 17, 2026
    2.0
    The order took 45 mins and all i ordered was an ice cream and large fries.
  • TL
    Tiffany Lucas
    Feb 9, 2026
    3.0
    Worst tasting ice tea I've ever had at a McDonald's. Took 20 minutes to get through drive thru
  • A
    Т Р
    Feb 8, 2026
    1.0
    Worst service ever. Made me wait 45 minutes, repeatedly saying the order was being prepared — then admitted they never had the order. Total incompetence and a complete waste of time.
  • CZ
    Chang Zhu
    Jan 30, 2026
    1.0
    Tooooooooooo slow,it always takes you 20-30 mins to get your food it’s not fast food!!! I would never go back again 👋 👋
  • MH
    Matthew Hagen
    Jan 21, 2026
    1.0
    I am writing to report an unprofessional and disrespectful interaction I had with a manager at your location. I was informed that walking through the drive-through is not allowed. I explained my situation and why I have had to walk through the drive-through, and I also showed her a receipt from the night before, demonstrating that this had already been done without issue. Instead of addressing the situation or offering a resolution, she slammed the door in my face and was dismissive of my explanation. She then threatened to call the police and have me trespassed. I found this interaction extremely distasteful and inappropriate. Regardless of store policy, this is not how a customer concern should be handled. I was attempting to resolve the situation calmly and respectfully, and I was met with hostility rather than assistance. I would like this incident reviewed and would appreciate follow-up regarding what steps will be taken to address this behavior and ensure customers are treated with basic respect in the future.

Brand Certified Facts from McDonald's

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Certified February 22, 2026Yext Knowledge Graph
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