Many customers reported long wait times for service, inattentive staff, and poor customer service experiences.
Food Quality
Feedback on food quality was mixed, with several customers noting that the food was bland or poorly prepared, while others enjoyed their meals.
Atmosphere
The new location is perceived as louder and more crowded compared to the previous one, affecting the overall dining experience.
Game Experience
While the selection of games is appreciated, some customers expressed dissatisfaction with game malfunctions and the perceived value of game play.
Staff Performance
Some staff members received praise for their attentiveness and helpfulness, while others were criticized for poor attitudes and lack of service.
TT
Tatum_tot
4 days ago
5.0
⭐️⭐️⭐️⭐️⭐️
We were visiting from out of town and spending time in a bay with our family, and this experience truly meant a lot to us. My family hasn’t been back to the islands in almost a decade, so being together again, watching the Seahawks vs. Rams game, sharing food and drinks, and just enjoying each other’s company made this visit really special.
Our server, Fernando, was outstanding. Even though he was clearly busy, he was incredibly attentive, consistently checking on us, keeping our drinks full, and making sure food kept coming out without any issues. His work ethic and positive attitude did not go unnoticed.
The only con was that it took about 35 to 40 minutes for a manager to come and switch our bay tv to the Seahawks vs. Rams game. We understand this was not Fernando’s fault or the greeter’s fault at all, but after asking three to four different people for help, we were given the runaround and eventually just had to wait for it to finally be changed.
That said, between being surrounded by family, enjoying the game, and having such a great server, it was still a wonderful experience. Thank you, Fernando, for taking such great care of us and helping make our time at Dave & Buster’s memorable!
YK
Yana Kotenko
Jan 4, 2026
5.0
New place so new all arcades, season pass was so good for my 3 boys , love it
NG
Naomi Grosse
Jan 4, 2026
2.0
before it moved.... fire. now sucks! floor plan atrocious. hosts garbage and games rigged. only helpful person, manager on duty who cares about being patient and doing things well. He is amazing. But he is alone!
NN
Neetz
Dec 27, 2025
3.0
This is our 1st time back to Dave and Busters since it moved from Ward center. The layout is nice, seems more spacious. Games are the same with a few new add ons like the arcade and human claw. But you have to pay those credits separately (which makes no sense since it's all in the same area). Buy your card, add credits then if you want the arcade or human claw, add those separately and individually. Been there twice on this trip. You walk in, you see workers at the front counter (hostess desk), busy talking stories or just staring at you or the door. Atmosphere sucks. No one really around but the security, who are actually alot more helpful and courteous. Go to the desk to inquire about a table and literally they seem annoyed with each other while trying to not do anything but ask about some personal drama. I think we interrupted their "talk story " time. Anyway, food was just blah....daughter ordered chicken parm Alfredo (she said it was overcooked noodles and there was no flavor). I ordered nachos with beef. Literally, no flavor in the meet and nothing but oil in the bottom soaking up the chips. Ordered pepperoni flatbread and cheese flatbread, both came out charred , really charred on the edges, made it super crunchy. Pepperoni was crunchy like chips. Dessert we ordered brownie tower and funnel cake fries . Brownies tasted like plastic. Like the kind that comes frozen and you have to defrost it and throw it in a microwave or airfryer. The funnel cake fries was the only edible item as well as the ice cream from the brownie towere and chocolate drizzle. Games were great as well as prizes. Service and food really needs a tune up, just not up to par. Actually, service and food at Lucky strikes with the games at Dave and Busters, would be a hit!
CK
C Kim
Dec 25, 2025
1.0
Had a reservation at 1 PM to have lunch, we were seated and after that nobody was able to help us to take order, not even water.. we were seated for such a long time to the point we complained to the manager, it wasn’t even that busy, probably not going to come back here again to order food
Frequently Asked Questions About Dave & Buster's Ala Moana
What are the regular opening hours of Dave & Buster's Ala Moana?
Dave & Buster's Ala Moana is open from 11:00 AM to midnight Monday and Tuesday; 11:00 AM to 1:00 AM Wednesday through Friday; 10:00 AM to 1:00 AM on Saturday; and 7:00 AM to midnight on Sunday.
When is Happy Hour at Dave & Buster's Ala Moana?
Happy Hour runs Monday to Thursday from 3:00 PM to 6:00 PM and 10:00 PM to midnight (extended to 1:00 AM on Wednesday and Thursday); Friday from 4:00 PM to 7:00 PM; Sunday late night from 10:00 PM to midnight; and Dave & Buster's is closed on Saturdays.
Is Dave & Buster's Ala Moana open on Saturdays?
No, Dave & Buster's Ala Moana is closed on Saturdays for Happy Hour but is open from 10:00 AM to 1:00 AM for regular hours.
Where is Dave & Buster's Ala Moana located?
Dave & Buster's Ala Moana is located at 1450 Ala Moana Boulevard, Honolulu, HI 96814, USA.
What types of activities can I expect at Dave & Buster's Ala Moana?
Dave & Buster's Ala Moana offers a combination of restaurant dining, arcade games, bar services, and a sports bar atmosphere.
Can you recommend nearby places to shop near Dave & Buster's Ala Moana?
Nearby shopping options include the Zara store for fashion, The North Face for sportswear, OMEGA Boutique for watches, and Prada Honolulu Ala Moana Donna for women's clothing.
Are there nearby dining options around Dave & Buster's Ala Moana?
Yes, dining options nearby include Udon Gamadashi for Japanese noodles, Ruscello for Mediterranean cuisine, Habit, a cocktail and tapas bar, and the Shirokiya Japan Village Walk food court.
What nearby entertainment or unique stores can visitors check out around Dave & Buster's Ala Moana?
Visitors can explore the LEGO Store for toys, LibertyX Bitcoin ATM for convenient crypto access, and the Nordstrom Gelato Bar for desserts and gelato.
How can I follow Dave & Buster's Ala Moana on social media?
You can follow Dave & Buster's Ala Moana on Instagram with the handle @daveandbusters and on Facebook at https://www.facebook.com/582771838256674.
Where can I find the menu for Dave & Buster's Ala Moana?
You can view the menu by visiting their official website at http://www.daveandbusters.com, as indicated by their featured message link.