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Grocery StoreOrganic Food StoreProduce MarketSupermarketBakeryDeliFloristGrocery Delivery ServiceE-commerce ServiceButcher Shop
Looking for a grocery store near you? Visit your local Safeway located at 381 E Maka'Ala St, Hilo, HI. Our friendly staff is here to serve you and your grocery needs, or have your groceries delivered through our Grocery Delivery and DriveUp & Go™ program. If you need immunizations or prescriptions refilled, Safeway pharmacy staff has you covered! Need a bakery near you? Our bakery features birthday cakes, custom cakes, cupcakes and more. Safeway deli offers a variety of party trays and platters or our Order Ahead service allows you to place your bakery or deli order online so it's ready when you get here! At the butcher block you’ll find an assortment of meat and seafood, even sushi trays! The produce department is full of guaranteed fresh fruits and vegetables, perfect for every season! Shop the floral department for beautifully curated bouquets and arrangements. Find Safeway near you today!
Safeway is dedicated to being your one-stop-shop and provides rug doctor rentals or find an in-store bank, Coinstar, and Western Union service! Further enhance your shopping experience by grabbing a hot cup of coffee at your in-store Starbucks. Download our Safeway app for Safeway for U™ to find personalized offers and discounts or check out our Weekly Ad for store savings and earn Gas Points with purchases. For more information, visit or call (808) 339-3795. Stop by and see why our service, convenience, and fresh offerings will make Safeway your favorite local supermarket!
Details
- DeliveryAvailable
- DebitAvailable
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.3
2,135 reviews
5 stars
1,176
4 stars
597
3 stars
214
2 stars
58
1 star
90
What are people saying?
AI-generated from recent customer reviews
Pricing Issues
Many customers expressed concerns about high prices and perceived price gouging, especially for certain items.
Customer Service
While some reviews praised the friendly and helpful staff, others reported negative experiences, particularly at self-checkout and in the floral department.
Store Cleanliness
The store was generally noted for being clean, but some customers pointed out areas needing improvement, such as the parking lot and bathrooms.
Product Selection
Customers appreciated the variety of products available, including fresh produce and deli items, although some noted that certain items were often out of stock.
Checkout Experience
Long checkout lines and issues with self-checkout were frequently mentioned, leading to frustration among shoppers.
- CFChristi Von Feldt2 days ago1.0It never fails to every time I do a pickup order they don’t have half of what I ask for that they say they have. They try and substitute stupid things in place that don’t make sense. I can never get the full meal I’m trying to put together. I’ve had it, I’m going to start shopping ANYWHERE we else. Funny I never have this issue anywhere else I shop. Safeway need to get it together and figure out how to correct their on hands. Total disappointment.
- LRLance Roberts5 days ago5.0Not cheap but comprehensive
- MMMNicoleNov 12, 20254.0Good for digital coupon deals and gas point discounts! They are a relatively ethical corporate grocery store (if that matters to you). Gas is usually the cheapest on east side.
- CVChantel VirgoNov 5, 20255.0Better than hilo in every way, gas prices are lower and poke tsunami is the bomb, recommend the poke! Spend in safeway and get points to use towards $ of gas
- ABAnisa From BreuklenOct 25, 20251.0I have my groceries delivered usually. When I went into the store, I was treated like a shop lifter by the cashier at self check out. I comfr9byer and asked her if there was an issue with the transaction? Management was notified!
Frequently Asked Questions About Safeway
Does Safeway accept SNAP EBT?
Yes, Safeway accepts SNAP EBT for eligible grocery purchases. You can use your EBT card for both grocery delivery and Drive Up & Go™ pickup orders, making it easy and convenient to shop for fresh produce, pantry staples, and everyday essentials. Safeway is committed to providing accessible, affordable grocery options for SNAP recipients. Simply select SNAP EBT as your payment method at checkout when shopping online or in the app.
Does Safeway near me accept Apple Pay?
Yes, Safeway accepts Apple Pay and many other convenient payment methods!
Does Safeway near me have a pharmacy?
Yes, Safeway located at 381 E Maka'Ala St, Hilo, HI has a pharmacy.
How do you use Safeway Points?
To use your Points, just enter your phone number or swipe your Loyalty Card at the fuel pump at a participating station prior to gassing up! Your fuel price will reflect the number of Points you opt to use on each transaction. Note: Points are eligible up to a 25-gallon limit. Maximum Points limits may vary by area. To use your Points, first sign in, then select Safeway for U™ on the menu bar. From there, click on Rewards to see your summary and available Points. Select the Points you wish to redeem. Then just enter your phone number or swipe your loyalty card at checkout and your discounts and/or freebies will automatically be deducted from your total!
Is Safeway located at 381 E Maka'Ala St, Hilo, HI hiring?
Safeway is hiring! We’re building inclusive teams from coast to coast. If you're ready to join our friendly team of associates, we’d love to meet you.
Can I send groceries to another person as a gift?
Yes! Safeway now offers a convenient grocery gifting option. You can easily send groceries to friends, family, or loved ones by selecting “Make this order a gift” at checkout. Just enter the recipient’s information, add a personalized message if you’d like, and we’ll handle the rest. It’s a simple way to send fresh groceries, pantry staples, or household essentials as a thoughtful gift—perfect for holidays, birthdays, or just because.
Do I need an appointment for the COVID-19 vaccine at Safeway in Hilo?
Yes, a COVID-19 vaccine appointment is required at the Safeway located at 381 E Maka'Ala St, Hilo, HI. Please visit www.safeway.com/covid-19 to check eligibility and schedule your appointment.
What are the store hours for Safeway at 381 E Maka'Ala St, Hilo?
Safeway is open daily from 5:00 AM to midnight. Holiday hours vary; for example, it closes earlier on major holidays like Christmas Day when it is closed.
Does this Safeway location have a pharmacy?
Yes, the Safeway at 381 E Maka'Ala St, Hilo, HI has a pharmacy to serve your prescription and immunization needs.
What grocery pickup and delivery options are available at this Safeway?
Safeway offers in-store pickup, curbside pickup, delivery, same-day delivery, and no-contact delivery services for your convenience.
Which payment methods does Safeway in Hilo accept?
Safeway accepts a variety of payment options including American Express, Apple Pay, Android Pay, cash, check, Discover, Mastercard, Visa, Samsung Pay, and more.
Does Safeway accept SNAP EBT for purchases and online orders?
Yes, Safeway accepts SNAP EBT for eligible grocery purchases including both grocery delivery and Drive Up & Go™ pickup orders.
Are there any nearby places to grab coffee before or after shopping at Safeway?
Yes, there's a Starbucks located nearby where you can enjoy coffee and smoothies before or after your grocery trip to Safeway.
Where can I find financial services near Safeway in Hilo?
Nearby financial services include Bank of Hawaii and Coinme, both offering ATM and banking services close to Safeway at 381 E Maka'Ala St.
Are there dining options near Safeway for a quick meal?
Yes, you can choose from nearby dining options such as ZENSHI Handcrafted Sushi, Pizza Hut Express, McDonald's, and Burger King.
Does Safeway offer loyalty rewards and how can I use them?
Safeway offers a points-based loyalty program where you can redeem points for fuel discounts. Just enter your phone number or swipe your Loyalty Card at checkout or the fuel pump to apply points.
Is Safeway hiring at its Hilo location?
Yes, Safeway is hiring and welcomes applicants interested in joining their team at 381 E Maka'Ala St, Hilo, HI.