McDonald's

Reviews

• BB

  Brayden Burnett

  3 days ago
  1.0
  Fast food? More like 'No Food' and 'Slow Service'." I don't know why I thought Hilo would be any better than the rest of the tour. This place is supposedly open 24 hours, but good luck getting anyone to acknowledge you if you show up after sunset. I sat in the drive-thru forever while the staff seemingly held a private convention inside. When I finally got my food, the "World Famous Fries" were cold, limp, andtasted like they'd been sitting out since the last volcanic eruption. The burger was slapped together with such little care that half the pickles were on the outside of the bun. And don't even get me started on the "horrible videos" and digital displays—they’re glitchy, unhelpful, and just add to the general sense of chaos. It's the only option around for a quick bite, and they clearlyknow it because the effort level is at an absolute zero.
• GG

  Guillermo

  4 days ago
  5.0
  Good food, friendly staff
• KF

  Kimberly Fendt

  Feb 25, 2026
  1.0
  Staff is rude and slow
• SH

  Scott Horace

  Jan 20, 2026
  5.0
  It's McDonald's, so the reasons are in comparison to other McDonald's I've been to. Fast, friendly service and the order was completely correct. Basic stuff, but appreciated nonetheless!
• SR

  Solomon Rossman

  Jan 19, 2026
  1.0
  First of all the bathroom was locked and I had to ask someone to open it. No one was up front. Another costume had to flag them down from the back. He asked for sauce and they responded that it cost extra, which is ridiculous. When they finally opened the bathroom, the toilet was a mess. The seat was covered in pee! I know that’s not their fault, but it is their responsibility to make sure the bathroom is clean. Later, I asked for a refill because they didn’t have a fountain out in the dining room, to which the lady behind the counter (who I had to stop from going to the back when she finished with the costumer in line ahead of me) responded with a very serious and somewhat annoyed face, “We don’t do refills.” I laughed, said “Ok.” and left. I’m not from around here, but back home we have a McDonald’s with no fountain in the dining room and my friends and I always prefer to go 15 minutes out of our way to go to another McDonald’s than go there. But, at least they have free refills. The fries were also disappointing. Not enough salt and one member of our party said her’s seemed undercooked. Anyway, I would just like the management as well as the staff to take all of these things into consideration and maybe make a few changes. I think they’d be surprised by the change in atmosphere as well as the increase in profit.

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