Co-op Food - York - Tang Hall Lane

Reviews

• DW

  Daniel Winstanley

  May 13, 2026
  5.0
  Kudos to Pauline, top employee
• PP

  Paresh Parmar

  Mar 26, 2026
  1.0
  I am absolutely furious and utterly fed up with the increasing number of staff working at the Co-op convenience stores (York Branches) displaying nothing but obnoxiousness, rudeness, and outright hostility. It is disgraceful. Their professionalism is entirely absent; it’s as if decent customer service is a foreign concept to them. While I acknowledge there are some genuine gems among these employees, they are so few and far between that they barely count. The overwhelming majority behave as if they couldn’t care less about the customers they’re meant to serve. When I politely asked the duty manager to take down the tracking number — just to get some peace of mind, especially since she stubbornly insisted the parcel wasn’t delivered — I expected at least a smidge of courtesy. Instead, I was met with a dismissive attitude, and what I felt was an underlying indifference that clearly isn’t directed at me but at the very essence of decent, respectful service. As a customer, I deserved genuine reassurance, not to be dismissed or treated like an irritation. Being neurodivergent, this unnecessary distress, suspicion, and frustration is an intolerable burden. It’s utterly exhausting to be met with such attitude and disregard. I had to tighten my jaw and hold my tongue just to stop myself from snapping. This is unacceptable. To make matters even worse, I could not get through by phone at all. When I pointed this out to her, she finally realised the phone had been left connected to the last call for a staggering four hours! How on earth is that acceptable? I am utterly disgusted with most of Co-op's staff. It’s clear they need to be seriously retrained in basic courtesy and how to treat customers with a shred of respect. Show some genuine empathy instead of shameless indifference, and for heaven’s sake, demonstrate a minimum level of professionalism! Above all, they must be made aware of the Equality Act 2010. Frankly, I believe many of the staff continually flout this vital legal requirement in plain sight. It’s only a matter of time before someone takes civil action against Co-op, which is vicariously liable for any gross negligence and discriminatory conduct of its employees. I will be reporting this incompetent duty manager to Royal Mail. Additionally, I will be contacting Trading Standards to see if this falls within their jurisdiction, as I am convinced there are serious potential breaches of the Equality Act 2010 happening right under their noses!
• KC

  Karan Chawla

  Mar 10, 2026
  5.0
  Co‑op Food – Tang Hall Lane store. The staff working at this branch appear to be under significant pressure due to ongoing issues with antisocial behaviour and shoplifting. During recent visits it has been noticeable that some individuals enter the store behaving aggressively or suspiciously, which creates an uncomfortable and sometimes intimidating atmosphere for both employees and customers. The staff members seem to be doing their best to manage the situation. Some employees appear to wear body cameras, which suggests that the store management is aware of the risks and has attempted to introduce measures to improve safety. However, despite these precautions, items still appear to be stolen, and the staff are often left dealing with difficult situations on their own. It is clear that retail workers should not have to manage these types of risks without proper support. Because the store operates until late in the evening, the environment can feel particularly unsafe at night. The surrounding area becomes quieter, and when disruptive individuals enter the shop it can make the situation feel even more concerning. Customers may feel uneasy, but the bigger concern is for the safety and wellbeing of the employees who must remain there throughout their shift. Introducing a dedicated security guard during evening hours could significantly improve the situation. A visible security presence would likely deter theft and antisocial behaviour, while also providing reassurance to staff and customers. The Tang Hall Lane branch serves an important role for the local community, and ensuring a safe working and shopping environment should be a priority. Overall, the staff are hardworking and deserve better protection and support in what appears to be a challenging environment.
• TP

  Travis Purnell

  Jan 10, 2026
  5.0
  i go here all the time it's a co-op. the staff are friendly.

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