Sonoma - Gatwick North

Reviews

• NG

  Nicolau Goncalves

  3 days ago
  5.0
  ⭐⭐⭐⭐⭐ Really enjoyed our visit to Sonoma at Gatwick Airport. The food was lovely, but what really stood out was the service from Eugenio. He was really friendly, helpful and welcoming from the moment we arrived. He was also brilliant with our kids, taking the time to chat with them and making them feel comfortable, which made such a difference. With airports being so busy, it was nice to have someone who was genuinely friendly and made us feel relaxed. Eugenio is a real credit to Sonoma and definitely deserves some recognition. Thanks again, Eugenio — we really appreciated it! 😊
• JH

  Jonny Haywood

  Aug 12, 2026
  1.0
  am genuinely disgusted by the way we were treated at Sonoma at Gatwick North Terminal. We were told to sit at the bar, only to then be spoken to in a completely unacceptable and humiliating way and told to leave because we had children with us. The way the women and children in our group were spoken to was appalling. They were made to feel extremely uncomfortable and unwelcome, and the whole experience left us feeling completely violated by the way the situation was handled. If children were not permitted in that particular area, that should have been explained politely before we were told to sit there. There was absolutely no need for the attitude or the manner in which we were subsequently treated. We were simply a family travelling through the airport looking to sit down and have something to eat and drink. Instead, we left feeling embarrassed, upset and disgusted. I very rarely feel strongly enough to leave a review like this, but the way we were treated deserves to be known. Completely unacceptable customer service and an awful way to treat a family.
• PM

  Parag Maydeo

  Aug 11, 2026
  1.0
  - Lukewarm americano, microwaved after complaining - English breakfast is Without Toast. Ordered Toast that never arrived! - Coffee took 15 minutes to heat (microwave)! - Pancakes served with minimal maple syrup. When we asked for more it came watered down! - 2 roughly large cup sized pancakes per portion, without any type of cream! - Tips from 12% defaulted! Altogether 20% expensive than Witherspoon's downstairs for 50% of service!
• DB

  David Barnett

  Aug 9, 2026
  2.0
  Get pointed to a seat, and that's the last time you will have a meaningful interaction with staff. Eventually figured out I can order via their page. Easy enough, get food, bit no filter coffee. Ask a member of staff about about it, gotgtold it would be there soon. 15min later still no coffee, done with meal. This was basic filter coffee, no bells or whistles if you can't get a cup toa customer in 30min maybe it is time to close up shop. Will not be back, avoid this place.
• CW

  Charlie Williams

  Aug 3, 2026
  5.0
  My daddy went to the sonoma gatwick north today There today to eat he had a very lovely greenbird sandwich which he really enjoyed it so much he said it was so tasty and delicious To drink he had a very yummy green smoothie he also said the staff that work there are super kind and very lovely he also said great food and great service he had a very lovely first experience there today at sonoma gatwick north This place gets it's very first 5 out of 5 star rating by me Enjoy reading your google review by me Have a lovely rest of your day 5 stars all around