Had a really lovely dining experience at Sonoma at Gatwick Airport. The food was great, the atmosphere was relaxed and the service was absolutely fantastic.
A special mention to Klara, who was genuinely one of the loveliest people you could wish to meet. So friendly, warm and attentive, and she even treated me to a complimentary cappuccino, which was such a thoughtful gesture!
It’s not often you come across such genuine hospitality, especially at a busy airport. Klara is an absolute credit to the restaurant and made a great start to our holiday. Thank you!
Was lovely food but the male waiter who was working 5am on 14th October was extremely rude. The waitress with a hearing aid politely sat us down and asked if we were happy to order online we said yes not an issue. Her colleague came over once we ordered our food to ask if we been served we said yes we ordered online he then walked away muttering under his breath maybe "you should sit in the online section then" I didn't realise there was a online section and the lady sat us there not sure how that's our issue or the need to be rude?
PS
Paul Shepherd
6 days ago
When we arrived to the table, it was wet, as if it had been recently cleaned, unfortunately, when we wiped the table dry with the napkins provided, they were left stained with dirt. When my wife challenged the young lady that was cleaning the tables, she politely apologised but held out the cloth, which its self was covered in dirty stains. Why is no antibacterial spray being used? Who really wants to sit at a wet, streaked and dirty table? No matter how nice the staff were, this overshadowed the visit.
DM
dowglas murillo
Oct 8, 2026
We had a wonderful experience at this restaurant. The food was excellent, but what truly made our visit special was the exceptional service from the entire team.
A very special thank you to André, who was incredibly attentive, friendly, and professional throughout our visit. He went above and beyond to make sure we had everything we needed and always served us with a genuine smile. He is truly an outstanding member of the team and deserves a big round of applause! 👏
Congratulations to André and the entire staff for their excellent service, hospitality, and dedication. You can really feel the passion they put into what they do.
A huge round of applause to the whole restaurant! 👏👏👏 We would definitely come back again.
NS
Natascha Sandy
Oct 2, 2026
Estava indo tudo até que ok até que ao final da refeição… quer dizer, não seria o final para mim, o garçom vira para “ o homem da mesa” e pergunta para ele se “tudo ok e se pode trazer a conta” … e eu, que estava pegando alguma coisa na minha bolsa, ainda tento responder que quero alguma coisa, mas o garçom não me olha na cara, não dá tempo, então ele só pega a resposta do homem e traz a conta. Erro duplo. Me parece bem inapropriado tratar mulher como alguém que não responde nos dias de hoje . Antes disso na verdade já tinha tido um sinal, como foi pedido uma bebida alcoólica e um suco de frutas, foi trazido a bebida alcoólica para o homem, presumindo mais uma vez. Fundamental ser menos sexista. Não preciso dizer que a conta foi dada diretamente sem ele qualquer hesitação