We had fantastic and friendly service from our waiter Jake. This was our first visit to TGI Fridays in years, and we’ll definitely be returning soon! The food was delicious, and the excellent service made the whole experience even better.
RS
Rebecca Smith
Jun 29, 2025
1.0
We just left this restaurant and all I can say is, what was that? Firstly it was my daughters birthday, when I booked this table I put that on our notes and asked if they could maybe sing happy birthday when they brought out my daughters dessert out. They didn’t even say happy birthday to her the whole time we were there let alone sing to her. They had about 6 tables to tend to in total and the wait for the food time was ridiculous considering they weren’t busy. They sat us on a dirty table to begin with so we asked to move. When our mains eventually came out my husbands burger was so dry and rubbery which is unacceptable for the prices here. He picked something else off the menu so had to eat on his own by the time they brought it out as we had all finished.. the staff clearly hate their jobs and don’t care about customer service! We don’t live in the area so drove 40 mins for what was meant to be nice a meal birthday meal and it was anything but a nice experience to be honest, maybe the staff can learn there’s no harm in acknowledging someone’s birthday especially a child’s! £115 down and not impressed. Won’t be returning..
AA
Adrienne Atkins
Aug 16, 2022
1.0
Dirty tables ,run down waited ages for table service one member of staff could be seen .we ended up walking out .wont be going here ever again .
MP
micky peckett
Mar 8, 2022
5.0
Nice food well cooked 😜
PM
Patrick McBride
Dec 1, 2021
2.0
Staff looked overworked, restaurant is dusty and needs a good clean. My food was returned as salad was old and brown.
Frequently Asked Questions About TGI Fridays - Crawley - CLOSED
How can I make a restaurant booking?
You can make a booking via our website or via the Fridays Rewards app. Head to www.tgifridays.co.uk/find-us to locate your nearest restaurant.
How can I cancel or amend my booking?
You can cancel/change your restaurant booking by visiting https://www.tgifridays.co.uk/book-a-table/. Add your booking reference and select Change or Cancel existing booking, whichever is applicable.
How can I amend my Click & Collect order?
Unfortunately, you will not be able to amend an order after placing it as payment will have already been taken, and in order to limit the amount of orders to keep you and our teams safe. If you wish to cancel an order, please contact the restaurant you placed an order with, and they will process this. Please be aware that refunds take up to three to four working days.
How can I cancel my Click & Collect order?
Please note that orders can only be cancelled if your collection time is at least one hour in the future. If it is less than an hour until your collection time, please call the restaurant at which you placed the order. They will ask for your order number, and once your details have been confirmed our team will process your refund. The money will then be credited back to your account within three to four working days.
Do you have Vegan & Vegetarian dishes?
We offer a range of vegetarian and vegan options, which can be found on our menu pages. Please be assured that we take necessary steps to avoid cross contamination in our kitchens. However, it is not possible to guarantee that dishes are 100% free from inadvertent traces of non-vegan or non-vegetarian substances as we produce vegan dishes and meat dishes in the same kitchen.
Do you offer Halal?
At this current time we do not offer a Halal option
What to do if I am ill and/or experiencing symptoms of COVID-19?
The safety of our team and guests is of utmost priority — we kindly ask that you do not attend our restaurants to use the Click & Collect service if you are ill and/or experiencing symptoms of COVID-19. If you have already booked with us please cancel your order/reservation.
How can I make a restaurant booking at TGI Fridays Crawley?
You can make a booking via our website or the Fridays Rewards app by visiting www.tgifridays.co.uk/find-us to locate your nearest restaurant.
How can I cancel or amend my booking at TGI Fridays Crawley?
You can cancel or change your restaurant booking by visiting https://www.tgifridays.co.uk/book-a-table/, entering your booking reference, and selecting Change or Cancel existing booking.
Is it possible to amend a Click & Collect order at TGI Fridays Crawley?
No, orders cannot be amended after placing payment. To cancel, contact the restaurant and a refund will be processed within three to four working days.
What are the opening hours of TGI Fridays Crawley?
We are open Monday to Thursday and Sunday from 10:00 to 22:00, and on Fridays and Saturdays from 10:00 to 22:30.
Does TGI Fridays Crawley offer vegetarian and vegan dishes?
Yes, we offer a range of vegetarian and vegan options. While we take steps to avoid cross contamination, full guarantees cannot be made as vegan and meat dishes are prepared in the same kitchen.
Is there Halal food available at TGI Fridays Crawley?
At this current time, we do not offer a Halal option.
What should I do if I am experiencing symptoms of COVID-19 before visiting TGI Fridays Crawley?
Please do not attend the restaurant or use Click & Collect services if you are ill or showing COVID-19 symptoms and kindly cancel any bookings or orders.
What payment methods are accepted at TGI Fridays Crawley?
We accept Android Pay, Apple Pay, cash, Mastercard, and Visa.
What nearby entertainment options are available around TGI Fridays Crawley?
Nearby, you can visit Crawley Leisure Park for arts and amusement activities and Cineworld Cinema for movies and entertainment before or after dining with us.
What other dining options are near TGI Fridays Crawley?
Nearby restaurants include Pizza Hut for pizza, Nando's Crawley for Portuguese cuisine, Frankie & Benny’s for casual dining, and Bella Italia for Italian dishes, providing various alternatives if you wish to explore.
How can nearby locations like Virgin Active and Crawley Leisure Park enhance my visit to TGI Fridays Crawley?
You can enjoy a workout or spa session at Virgin Active Crawley or visit Crawley Leisure Park for entertainment, making your visit more enjoyable by combining dining with these fun activities.
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