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Subway

3.5
(242 reviews)
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Business Details

Unit4 Food Court Countymall Shopping Centre, Crawley, WSX
RH10 1FP, United Kingdom
+44 1293 532273
http://www.subway.com
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About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantDeliSalad ShopAmerican RestaurantVegetarian RestaurantVegan RestaurantSubway
At your local Subway®, Unit4 Food Court Countymall Shopping Centre, when we say you can Make It What You Want ®, we really mean it. Create your own sub, salad or wrap and fill it with everything that you love. Fancy something meaty but want to hold off on the olives? Sure. Want to turn up the heat with extra hot sauce? No problem. Want extra cheese on top of extra cheese? If that’s what you like! Choose from our delicious range of meats or plant-based alternatives, topped with tasty cheeses, freshly cut veggies, and finished with a choice of our signature sauces. All Subway® stores are independently owned with talented Sandwich Artists™ ready to take your order in-store, for collection via our Subcard® app, or delivered straight to your home via our friends over at Just Eat, Uber Eats or Deliveroo. So go meaty, go plant-based, go spicy, go saucy, or just go ALL OUT.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Drive-throughNot available

Location

Subway
Unit4 Food Court Countymall Shopping Centre, Crawley, WSX
RH10 1FP, United Kingdom

Hours

Monday7:30 AM - 6:00 PM
Tuesday7:30 AM - 6:00 PM
Wednesday7:30 AM - 6:00 PM
Thursday7:30 AM - 6:00 PM
Friday7:30 AM - 6:00 PM
Saturday7:30 AM - 6:00 PM
Sunday8:00 AM - 4:30 PM

Menu

1 menu · 193 items

Explore offerings from Subway on Unit4 Food Court Countymall Shopping Centre in Crawley, with popular dispensed drinks, all-day breakfast, cookies, and create your own sub available at this location.

Subway 49180-0 Menu en-GB

193 items

Reviews

3.5
242 reviews
5 stars
94
4 stars
47
3 stars
37
2 stars
16
1 star
48
  • SP
    Sacha Bonning parker
    2 days ago
    1.0
    Extremely disappointing experience – serious cross-contamination concerns I visited today with my partner and unfortunately had a really disappointing experience. My partner witnessed cross-contamination happening twice while our food was being prepared. The same knife that had been used to cut nuts was then used on the bread, which is particularly concerning for anyone with a nut allergy. We also saw a vegetarian wrap being placed on the same tray as a meat sandwich. I went up to explain the issue and asked for our order to be remade, but the response we received was very disappointing. We were made to feel as though changing the order was an inconvenience, rather than our concerns being taken seriously. To make matters worse, we had also ordered crisps which were missing from our tray. When I mentioned this, I was told that because I had already gone up about the cross-contamination, they had only realised about the crisps afterwards and there was therefore no point giving them to us. The overall attitude came across as extremely rude and dismissive. Customer service should involve listening to customers and taking genuine food-safety concerns seriously, rather than making them feel like a nuisance for raising them. We spent our money expecting a safe and respectful experience, and unfortunately that is not what we received. After today’s experience, my partner and I will not be returning to this Subway again.
  • LK
    Loksainadh Kammili
    Sep 23, 2026
    1.0
    Very poor service and they don’t care about customers if we ask anything they will not respond Very bad service overall but food was nice
  • CB
    Chaturya Bellani
    Sep 23, 2026
    1.0
    Very disappointing customer service at the Subway in County Mall. We went to the counter to place our order, but the staff told us that we had to use the self-service screens instead. We explained that the screens were busy, but they were not helpful and simply told us to wait until one became available. After waiting, we selected our full order on the screen, but when we tried to place the order, the machine showed that it was not working. We informed the staff about the problem, but they did not respond properly or make any effort to help us place the order at the counter. The main issue was not just that the self-service screen was not working, but the attitude of the staff. When a customer asks for help or reports a problem, staff should at least acknowledge them, communicate politely, and try to provide a solution. Very poor customer service and definitely not the way customers should be treated.
  • DL
    D L
    Sep 16, 2026
    1.0
    Worse staff ever, when you ask something they are looking on each other and laugh on your face😡. I’ve been there last Sat and of 3 customers we all were unhappy. Food preparation very slow and the staff is like they are forced to stay there without caring if customers are happy or not. Very disappointing
  • SL
    Sarah Lovatt
    Sep 1, 2026
    2.0
    I thought I would give two stars to acknowledge a few members of staff who are polite and have delivered good customer service across the two years I've been visiting this branch. Recently, there has been a noticeable change in the quality of customer service at this Subway branch, which I feel needs to be brought to the attention of the upper Subway team. The past few times I've visited this Subway, I've noticed a lot of people being dismissed and told to order on the screen rather than talking to the staff, even when there is often no queue, as some of the staff seem to not want to talk to anyone. Today, when I visited, I tried to order three sauces with my Subway, as I have been doing for the past two years. I actually got the recommendation from a friend who also used to go to this Subway. However, I was told I could only have two. When I politely asked them when the rule had changed, I was met with a rather rude manager (I'm assuming, although I could be wrong) who threw the screen down at me, came very close to my face, gave me a very hurtful, nasty look like I was trying to steal from her and told me they never offered two sauces here. I have been coming here after work for years and have always had these same sauces. I said it was all good and paid for my sandwich and thanked them, and she still gave me very dirty looks. After looking it up online, the internet says they offer three sauces per sandwich. As someone who works in customer service and always tries to make everybody happy, it just made me really upset that SOME of these people don't see the value in treating people nicely. I will be reporting this to the Subway Contact Us Page. I know it probably doesn't matter to you all, but you've lost a very regular, long-term customer.
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