Papa Johns Pizza

Reviews

• AJ

  Adam Jeffery

  Jun 19, 2026
  1.0
  A great place that sadly now cannot be relied upon to deliver warm food in any reasonable timescale. 3 times recently we have ordered and had deliveries cancelled, the online system saying order cancelled and food then turning up lukewarm. If the order tracker is to be believed the pizza had been cooked for up to 90 minutes before going anywhere near a delivery driver. Used to be our favourite, but pointless if turning up cold and hours late. Don't answer phone times and when they do no meaningful information and no route to cancel. Pickup only at this place if you want it. Real shame, used to be brilliant and potentially it is the decision to use Uber plus lack of customer service that is letting them down.
• MF

  Moley Farrow

  Jun 16, 2026
  1.0
  well lets star with pizza paymet £23.50 i hand over £30 cash and get 50p change i chalage it and he swaps 50p for £1 . and tells me 2 pizza £22 the deal is £19.99 and a side £ 5.99 ..... dirty windows as for the pizza ..never again
• ZO

  Zac O’Malley

  Jun 10, 2026
  5.0
  Great food and customer service
• NW

  Noah Whitehouse

  Jun 10, 2026
  5.0
  Great food and great staff
• AP

  Abhi Patel

  May 14, 2026
  1.0
  I’ve lived in Crawley for a long time and 10-15 years ago, this Papa Johns was actually great. Unfortunately, it has gone completely downhill - whether it’s a change in management or a lack of care, the quality is now absolute crap. The pizzas are consistently overcooked and always lack tomato sauce, so you end up eating dry bread and cheese. To make matters worse, the customer service is appalling. One order a while ago we waited over an hour for a delivery; when we called to check on it, we were told it was "on its way," and when we followed up again, the staff actually started mocking us on the phone. It’s a shame because other branches in different cities still produce good food, but the Crawley branch is consistently awful. Save your money and go literally anywhere else. They either need a total management overhaul or to close down.