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About McDonald's Civic Way Burgess Hill.
Since 1974, McDonald's has been dedicated to serving quality food and quick service, at an affordable price for our customers. Visit McDonald's Civic Way Burgess Hill and choose from a menu of favourites, including McCafé® coffee, tasty breakfasts, delicious burgers like our Quarter Pounder®* with Cheese, McPlant, and more!
Before you head out, check out the latest offers and order your food ahead on MyMcDonald’s app.
Next time you’re looking for a treat, head to McDonald's Civic Way Burgess Hill . We look forward to serving you!
Explore offerings from McDonald's on Civic Way in Burgess Hill, with popular mccafé®, burgers, chicken mcnuggets® & selects®, and fries & sides available at this location.
McCafé®
9 items
McCafé®
McCafé® - the great taste of McDonald’s coffee. Served all day.
A double shot of Arabica bean espresso with steamed organic semi-skimmed milk, creating the perfect frothy texture. Totally delicious and topped with a chocolatey dusting.
Take a double shot of our Arabica bean espresso and blend it with organic semi-skimmed milk and hot water. What do you get? A delicious coffee, every time.
A vegan burger made with a juicy plant-based patty co-developed with Beyond Meat® featuring vegan sandwich sauce, ketchup, mustard, onion, pickles, lettuce, tomato, and a vegan alternative to cheese in a sesame seed bun. Vegan certified.
We’re taking this classic and doubling it. Two irresistible 100% beef patties. Two slices of cheese. Topped with fresh onions, pickles and the delicious combination of ketchup and mustard
A quarter-pound patty of 100% beef, with two slices of cheese, onions, pickles, mustard and a dollop of tomato ketchup in a sesame seed bun. Irresistible.
Love our Cheeseburger? Double it! Think two 100% beef patties with cheese, onions, pickles, mustard and a dollop of tomato ketchup, all in a perfectly soft bun.
Sometimes you just want to reach for a classic. A classic 100% beef patty, and cheese; with onions, pickles, mustard and a dollop of tomato ketchup, in a soft bun. Delicious.
100% chicken breast meat in a deliciously crispy coating. Served with your choice of four dips, they're perfect for sharing.
Nutrition and allergen information do not include dips.
McDonald’s 9 piece Chicken McNuggets® are made with 100% chicken breast meat in a deliciously crispy coating, just waiting to be dipped. A firm favourite with everyone.
Nutrition and allergen information do not include dips.
McDonald’s 6 piece Chicken McNuggets® are made with 100% chicken breast meat in a deliciously crispy coating, just waiting to be dipped. A firm favourite with everyone.
Nutrition and allergen information do not include dips. The 9 piece Chicken McNuggets® are also available for when just 6 isn’t enough!
Tasty Veggie Dippers with spicy relish, crisp lettuce and tomato, all wrapped up in a soft, toasted tortilla wrap, and vegan certified by the Vegetarian Society.
Try crispy chicken breast with a sweet chilli sauce, cool mayo, lettuce and cucumber in a soft, toasted tortilla wrap. Wrap of the Day every Monday, Wednesday, Friday and Sunday!
Make it a meal to remember with crispy chicken breast strips, plus bacon with smoky BBQ sauce, cool mayo, tomato and lettuce in a soft, toasted tortilla wrap. Wrap of the Day every Tuesday, Thursday and Saturday!
A hint of delicious coffee is blended with ice, then topped with cream and our smooth caramel sauce.
*To find out if our Caramel Iced Frappé’ is available at your local restaurant, check the My McDonald’s app.
Tangy frozen lemonade with a deliciously sweet strawberry flavoured swirl.
*To find out if our Frozen Strawberry Lemonade is available at your local restaurant, check the My McDonald’s app.
Perfectly refreshing mineral water from the heart of the Peak District. Great with your meal or on its own.
Buxton® Mineral Water is not available in Northern Ireland Restaurants. Deep RiverRock™ Spring Water is available within these Restaurants
A kids-size bottle of mineral water from the heart of the Peak District. Great on its own, or as part of a Happy Meal®.
Buxton® Mineral Water is not available in Northern Ireland Restaurants. Deep RiverRock™ Spring Water is available within these Restaurants
Desserts
Milkshakes & Cold Drink options at McDonald’s. Served all day
Two pork sausage patties seasoned with herbs, a free-range egg and a slice of cheese, in one of our toasted English muffins, that's what great breakfasts are made of.
Any day that begins with three pancakes drizzled in golden, delicious syrup is gearing up to be a pretty good one.
Nutrition and allergen information do not include condiments.
Three golden pancakes served with a lightly seasoned pork sausage patty, and rich syrup. Well, they do say breakfast is the most important meal of the day.
Nutrition and allergen information do not include condiments.
A delicious hash brown is great on its own or as a side at breakfast time. Crispy on the outside and served until 11am, they're what mornings were made for.
Porridge made with organic British semi-skimmed milk and wholegrain jumbo oats. Not available in Northern Ireland.
Reviews
3.1
2,760 reviews
5 stars
739
4 stars
552
3 stars
406
2 stars
238
1 star
825
TB
Troy Burrows
3 days ago
1.0
⭐ 1 star – Extremely disappointing service from McDonald’s Burgess Hill
Another very disappointing experience ordering from McDonald’s Burgess Hill via Just Eat.
Once again, items were missing from my order. On this occasion, the fries were missing from all of the meals ordered. These are basic items that should be checked before an order leaves the restaurant.
What makes this particularly frustrating is that this is not the first time this has happened. I previously complained and was told that McDonald’s expected staff to check orders properly, that my comments would be passed on to the restaurant as part of their regular reviews, and that staff would be reminded to be more vigilant.
Clearly, the lessons haven't been learned because I'm now experiencing the same problems again.
I was also offered a £10 goodwill voucher because of the previous experience. Unfortunately, I've tried using that voucher on three separate occasions and it doesn't work.
So not only am I repeatedly receiving incomplete orders, but the goodwill gesture offered to compensate for the previous problem doesn't actually work either.
I completely understand that mistakes can happen, particularly during busy periods. However, when the same basic mistakes keep happening after customers have already complained, it becomes very difficult to accept that anything is actually being done to improve the service.
Customers shouldn't have to repeatedly check their bags, discover missing items, contact customer services and then be given vouchers that don't work.
I have now formally raised the issue with McDonald's and asked them to explain what action was taken following my previous complaint, why this has happened again, and what they are actually going to do to prevent it happening in the future.
McDonald’s Burgess Hill really needs to address this. Repeatedly getting basic orders wrong is unacceptable, particularly when previous complaints have apparently already been passed on to the restaurant.
Hopefully this time the feedback will result in some actual improvement rather than simply another apology.
GB
George Bennett
Sep 19, 2026
1.0
Wouldn't be surprised if this was awarded the worst McDonalds globally - their food's okay, but they consistently get orders wrong, take far too long (I've waited an hour before parked up at the drive through) and cancel delivery orders - the latest being a breakfast order that was order well within the cutoff time and took 2hrs before getting cancelled
If you're craving McDonalds, Gatwick may be the better option.
JS
Jesus Sanchez
Sep 17, 2026
1.0
Would give zero stars if possible. Possibly the worst run McDonalds ever experienced, and the standard of service has gotten worse over the last year when that didn't seem possible. I won't ever be returning.
Drive thru doesn't exist. You will wait to place your order, or to simply give them your pickup code. You'll wait to get to the pickup window. You'll then be asked to park up, and yes, wait again, for your food. 10-20+ minutes later you'll possibly receive the correct order, cold and obviously slapped together by someone who clearly has better things to do. I've literally waited over 25 minutes before to pickup an app order through drive thru. I've waited over 5 minutes to give them my pickup code with no other cars in line, driven to empty windows in frustration, waited until someone finally appeared, to them be told to go around and drive through again because someone will now be there.
Its mind boggling just how poorly run this place is. This place makes a mockery of the term fast food. Save your money. At these prices, go to a local cafe, sit down and have a freshly made meal. No doubt it will at least be quicker than eating here. Don't believe the fake 5 star reviews here and note how many 1 star reviews there are...
WR
William Raybould
Sep 14, 2026
1.0
Extremely disappointing experience.
I pre-ordered and paid for our McDonald’s breakfast online specifically so it would be ready for collection when we arrived. We also notified the restaurant that we were there before joining the drive-through queue.
Despite this, we were left waiting in the drive-through for around 20 minutes. When we finally reached the collection point, it was only approximately five minutes after 11am, yet we were told that breakfast service had ended and they could no longer make our order.
This is incredibly frustrating. We had already placed and paid for the order, and it should have been prepared and waiting for us. We should not lose out on an order simply because we were delayed by the restaurant’s own queue.
To make matters worse, when I asked to speak to a manager, there was a significant language barrier which made the conversation extremely difficult and confusing. There was no meaningful attempt to resolve the situation.
Overall, a very poor experience. The whole point of ordering and paying in advance is to make collection straightforward, yet we ended up waiting around 20 minutes and then being told we couldn't have the breakfast we had already paid for.
I hope McDonald’s reviews this incident and explains how this is considered acceptable customer service or re-evaluates how preorder situations are handled.
JM
Jamie McIntosh
Aug 30, 2026
1.0
The nice thing about McDonald's is that virtually every one of them has a fantastic reputation for missing out items from your order—having not yet come to fully understand or realise what the revolutionary concept of order accuracy means. Whether this is down to some sort of cognitive deficit, a lack of any decent management, or profound spiritual apathy. Thankfully this one doesn't let down on any of those fronts!
For being in possession of such a dazzling reputation, you'd think that the McDonald's R&D department would crack this new age puzzle of 'checking a bag before handing it over'. But expecting basic competence from global fast-food logistics is a fool's errand.
The food from the one in Burgess Hill looks architectural in its devastation, like it was put together by a child who suffers from extreme epilepsy, with all the grace of a tectonic plate shift. Finally the order accuracy is a very bold statement indeed and one which is completely juxtaposed in this site.
Frequenting this restaurant is a rare treat and one that we anticipate with the profound doom that it so richly deserves!
Our breakfast menu is served until 11.00am.
In 24-hour McDonald's restaurants breakfast starts at 5am. Where a restaurant is not open 24-hour breakfast is served from opening until 11am.
What time is Lunch and Dinner served?
McDonald’s Lunch and Dinner menu is served from 11am until the restaurant closes. In 24-hours restaurants between 5am and 11am breakfast is served.
What is McDelivery®?
Need a night off cooking? Your favourites, delivered.
You can now order McDelivery® through the McDonald's app!
Order through the My McDonald’s app, Uber Eats or Just Eat and we’ll bring it to you.
What is MyMcDonald’s app?
This is your McDonald’s favourites, ordered your way.
You can order on McDonald's app for;
McDelivery® - Your favourites, delivered.
Order Ahead - Want to make your breakfast AND your 9am? Why not order ahead with the McDonald’s app?
Click & Serve - How about getting your McDonald’s favourites without even having to leave your car?
Table Service - How about a little bit of ‘me time’ with Table Service? Place your order through the app and let us come to you.
Drive-thru - Fancy a cheeky late-night win? Order before you set off and just share your generated code at the Drive-thru – simple!
What is MyMcDonald’s Rewards?
We are excited to be trialling our new Rewards program MyMcDonald’s Rewards in a number of selected restaurants. You can now earn points with every order and redeem them for rewards! Download the MyMcDonald’s app to get started.
Where can I find McDonald's Deals and Offers?
We love looking for ways to treat you, from student offers, to redeemable rewards in the My McDonald’s app.
Make it a McDonald’s Monday!
Give yourself a little lift each Monday with our weekly offer. T&Cs apply. This offer is only available for mobile orders. Pick-up via Drive-Thru, Click & Serve or Table Service… or get it delivered straight to your door!
How can I find out about working at McDonald’s?
At McDonald’s, we’re proud to employ great people who are passionate about their jobs. But they’re all different. Some want to improve their prospects. Others want a job that fits round their family life. And some just want to earn a bit of extra cash working with good, friendly people at a place where they can grow. Everyone who works here wants and needs different things. And no matter who you are, what you need and where you’re going, McDonald’s can be a part of it.
Find out more by visiting our website
Halal food at McDonald’s?
We’re always looking at ways to improve our product offering for customers, but at this time McDonald’s does not serve Halal Food.
What are the opening hours of McDonald's in Burgess Hill?
McDonald's in Burgess Hill is open daily from 7:00 AM to 11:00 PM.
Does McDonald's Burgess Hill serve breakfast?
Yes, breakfast is served until 11:00 AM. In 24-hour restaurants, breakfast starts at 5:00 AM. If the restaurant is not open 24 hours, breakfast is served from opening until 11:00 AM.
What meals can I get at McDonald's on Civic Way?
McDonald's serves breakfast, lunch, and dinner, including McCafé coffee, tasty breakfasts, and burgers like the Quarter Pounder with Cheese and McPlant.
Can I order ahead or get delivery from McDonald's Burgess Hill?
Yes, you can order ahead and get your food delivered through the MyMcDonald's app, Uber Eats, or Just Eat. The app also offers options like Click & Serve, Drive-Thru orders, and Table Service.
What payment options are accepted at McDonald's Burgess Hill?
Payments accepted include American Express, Android Pay, Apple Pay, cash, Diners Club, Maestro, Mastercard, and Visa.
Does McDonald's Burgess Hill offer WiFi and drive-thru service?
Yes, the restaurant offers WiFi and has a drive-thru service available for your convenience.
Are there vegetarian options available at McDonald's in Burgess Hill?
Yes, McDonald's Burgess Hill serves vegetarian options as part of their menu.
How can I find McDonald’s if I’m coming via train?
You can use New Southern Railway Limited train station nearby to reach McDonald's conveniently on Civic Way in Burgess Hill.
What nearby attractions can I visit before or after dining at McDonald's Burgess Hill?
You can visit Sheffield Park National Trust nearby, a lovely national park and public plaza, perfect for a stroll or to enjoy nature before or after your meal.
Are there other services or places of interest near McDonald's Burgess Hill to complement my visit?
Nearby you will find places like Sussex Massage Therapy for relaxation, St Wilfrid’s Church for cultural visits, and several dental clinics such as Burgess Hill Dental, which serve local community needs.
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