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McDonald's

3.1
(2,702 reviews)

Business Details

Civic Way, Burgess Hill, WSX
RH15 9AR, United Kingdom
+44 1444 239355
https://www.mcdonalds.co.uk

About

Fast Food RestaurantAmerican RestaurantChicken RestaurantBreakfast RestaurantDinerBurger JointRestaurant Delivery ServiceRestaurantMcDonald's
About McDonald's Civic Way Burgess Hill. Since 1974, McDonald's has been dedicated to serving quality food and quick service, at an affordable price for our customers. Visit McDonald's Civic Way Burgess Hill and choose from a menu of favourites, including McCafé® coffee, tasty breakfasts, delicious burgers like our Quarter Pounder®* with Cheese, McPlant, and more! Before you head out, check out the latest offers and order your food ahead on MyMcDonald’s app. Next time you’re looking for a treat, head to McDonald's Civic Way Burgess Hill . We look forward to serving you!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
Civic Way, Burgess Hill, WSX
RH15 9AR, United Kingdom

Hours

Monday6:00 AM - 11:00 PM
Tuesday6:00 AM - 11:00 PM
Wednesday6:00 AM - 11:00 PM
Thursday6:00 AM - 11:00 PM
Friday6:00 AM - 11:00 PM
Saturday6:00 AM - 11:00 PM
Sunday6:00 AM - 11:00 PM

Menu

3 menus · 77 items

Explore offerings from McDonald's on Civic Way in Burgess Hill, with popular mccafé®, burgers, chicken mcnuggets® & selects®, and fries & sides available at this location.

McCafé®

9 items

McDonald's Lunch & Dinner

53 items

McDonald's Breakfast Menu

15 items

Reviews

3.1
2,702 reviews
5 stars
725
4 stars
543
3 stars
402
2 stars
235
1 star
797
  • JM
    Jack Miles
    Jun 14, 2026
    1.0
    Always find a new way to baffel me with every order No straws? Not much of an issue Missing sauces? Oh well shame about the £0.50 But... This time i ordered food for my family and im missing almost the entire order other than the drinks this is a new low... Tried going through support, which if you know its an absolute nightmare didnt even get the full refund and half the time they tell you to wait 15 days by that point you forget about it and dont even get a refund Not to mention during school run the resturant is completly packed! Cant even get hot food there Would put 0 stars if i could
  • MS
    Miruna Stoica
    Jun 10, 2026
    1.0
    Worst McDonald’s experience to be honest…I’m wondering how no one from higher management deals with this as it’s been the same for the last 3 visits. Other customers in store were having the same experience and as you can see the other reviews definitely are highlighting an issue in this branch. Plus…25 minutes wait for a McDonald’s?? Not so ‘fast’ food. Staff not having an idea what they’re doing, some moving in slow motion or with no purpose. After a long wait…the order is still missing something and you have to go back to ask for it. Just a big NO!
  • NB
    N BH
    Jun 7, 2026
    1.0
    We rarely visit as the service and atmosphere in this place is really poor. If you eat in the anti social behaviour can be really bad and it's never challenged by staff so I don't like bringing my children here as it feels unsafe. The drive thru is pot luck and you can wait 20 plus minutes at peak times. We've had wrong food orders and often items from the menu aren't available. I even asked if I should park up when paying and was told yes, when I went in 15 minutes later to query I was told I wasn't told that, why not just say sorry for the mix up and move on rather than start an argument? KFC do a cult classic meal for £5 across the road which is much better than the food you get here and it's a lot quicker.
  • RS
    Riley Shine
    May 31, 2026
    1.0
    Honestly this is the worst McDonalds in the world so this is over 2 night we had ordered at 10:00 pm and our order was expected in 20-40mins which is ok. But we ended up waiting 2hours and we had to cancel as they shut at 11pm. The next day we got McDonald’s and they got my sisters order wrong. Worst McDonald’s yet.
  • HM
    hans miles
    May 28, 2026
    1.0
    I visited the drive-through on Sunday morning. While the ordering and payment process went fine, the service at the pickup window was unacceptable. The staff member was texting on her phone instead of handing out orders. I had to wait for her to finish using her device before she retrieved my coffee. Her attitude was highly unprofessional, unfriendly, and rude.

Frequently Asked Questions About McDonald's

What time is Breakfast served?

Our breakfast menu is served until 11.00am. In 24-hour McDonald's restaurants breakfast starts at 5am. Where a restaurant is not open 24-hour breakfast is served from opening until 11am.

What time is Lunch and Dinner served?

McDonald’s Lunch and Dinner menu is served from 11am until the restaurant closes. In 24-hours restaurants between 5am and 11am breakfast is served.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified June 21, 2026Yext Knowledge Graph
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